Strengthening Links to Community Services STRONGER UNITED Todays - - PowerPoint PPT Presentation

STRONGER UNITED

Strengthening Links to Community Services

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Today’s Agenda

 Overview 2-1-1

– National Network – Delaware Statewide System

 Community Needs and Assets  Data Dashboard: Delaware 2-1-1 Counts  WIOA Requirements & Outcomes

– What are they? – Performance Indicators and Outcomes

 Next Steps

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Community Needs Are Complex.

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Addiction/Substance Abuse Government Assistance Heart Disease Senior Care Homelessness Utility Assistance Toxic Stress Legal Education Diapers Taxes Home Repair Developmental/Behavioral Health Emergency Food Homecare Foster Parent Transportation Diabetes Foreclosure Donations Housing Oral Health ADHD Cancer Services Translation Services Transitional Housing Bullying Family Counseling Abuse/Neglect Clothing Insurance Prescription Assistance Public Assistance Child Care

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What is 2-1-1?

2-1-1 is an easy to remember three-digit number that connects people to critical health and human service programs in their community.

• Easy to access.
• Free and confidential.
• Eliminates need for numerous 800#s.
• Connects individuals/families to local resources by Zip Code.
• Confirms met needs.
• Maximizes use of health and human services programs, non-profit,

government agencies and other organizations.

• Provides additional insights to community needs.
• Expands supports in the aftermath of a disaster.

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 One 2-1-1 national platform  Strengthens national safety net  Leverages evidence-based and best practices for stronger communities  National quality standards and performance measures

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A National System

Why 2-1-1?

One Number. Easy Access to Services.

94%

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 13.4 million calls answered

 Almost 1 million texts, web chats, and emails.  Available to 94% of the U.S. population

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A National System

Why 2-1-1? National Impact - CY2017

94%

Delaware 2-1-1 is actively engaged at the national level: 2-1-1 US National Network Steering Committee and United Way Worldwide National Operating Group

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2-1-1 Delaware: Our Mission

Delaware 2-1-1 supports the community by working collaboratively statewide to help Delawareans in need by connecting them to appropriate resources that lead to an acceptable resolution of identified concerns and advocate to reduce or eliminate gaps in services.

2-1-1 Get Connected

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2-1-1 Collaborates with Community Partners!

Start with 2-1-1. It’s one easy way to find help.

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Food Shelter Utility

Assistance

Addiction

Housing Health Elder Care Suicide

Prevention

Taxes

Government Agencies

Immediate help Monday-Friday 8am-9pm Multi-channel access: phone, website, chat, or text Special care for vulnerable populations

From crisis to every day needs, 2-1-1 supports our communities.

Knowledgeable referral specialist captures met and unmet needs Integrated Telephony & Database System

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Types of Referrals (Taxonomy & Key words)

Basic Human Needs: utility assistance, rent, food, shelters. Physical and Mental Health: medical, drug and alcohol intervention, health insurance programs, Medicaid and Medicare, maternal health. Employment Support: unemployment benefits, financial assistance, job training, transportation assistance, education programs. Support for Older Citizens and Persons with Disabilities: Home health care, adult day care, Meals on Wheels, respite care, transportation, and home repair services. Support for Children, Youth and Families: quality childcare, after school programs, Head Start, summer camps, mentoring, protective services. Volunteer and donation opportunities.

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50 Major Categories 150 Sub-Categories

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Delaware 2-1-1: Community Need Data

2-1-1 Get Connected

Total Number of Calls: 178,521 Total Number of Requests: 233,473

Jan 1, 2015 to Jan 1, 2018

Top Requested Categories

54% 15% 14%

Top Zip Codes 19805 19802 19801

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Delaware 2-1-1: Greater Wilmington Data

2-1-1 Get Connected

Total Number of Calls: 96,401 Total Number of Requests: 126,075

Jan 1, 2015 to Jan 1, 2018

54%

Top Zip Codes 19805 19802 19801

19,420 17,586 4,727 3,240 2,565 2,559 2,058 2,006 1,235

• 5,000

10,000 15,000 20,000 25,000

Housing & Shelter Utilities Healthcare Food Insecurities Government & Legal Mental Health & Addictions Employment & Income Clothing & Household Transportation Assistance

Delaware 2-1-1: Top Requested Categories Greater Wilmington Area 63,548

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2-1-1: Top Referral Partners Include

 State Service Centers Salvation Army  Catholic Charities  West End Neighborhood House Housing Alliance Delaware*

2-1-1 Get Connected

* Formerly known as Homeless Planning Council

 Neighborhood House  Kingswood Community Center  Delaware State Housing Authority Friendship House LCS

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Delaware 2-1-1 Resource Database

 Over 500 organization and agency providers  2,300 programs and services  Track met and unmet needs  Automatic Resource Verification & Updates  New Program Portal  National Quality Assurance & Standards  Data Privacy and Protection*

One Contact Connects to Thousands of Local Services!

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Multiple certifications: SOC 1 (SSAE-16/CSAE-3416/ISAE 3402), PSI DSS for physical security standards and ISO 27001 & SOC2, type 2.

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2-1-1 Service Delivery Model

Level 1 Navigation & Referral Level 2 Follow up & Care Coordination Level 3 Personalized Care to Address Community Need or Population Health Concern

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 Local referral Specialist assist callers 8am-9pm; Mon-Fri and most Holidays  Participate in various Community Outreach events statewide  Staff hold advance degrees and certified in Information and Referral core competencies

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2-1-1 Access: Live Referral Navigators

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2-1-1 Access: Website Available 24/7

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• Provides real-time searchable and

visual presentation of call data.

• Community needs (requests) for

services by:

• County
• Zip Code
• Congressional District
• Maps needs and also displays Census

information for:

• Poverty
• Unemployment
• Individuals without a High

School Diploma

• Rental Housing

New Data Dashboard, 211 Counts

http://de.211counts.org

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2-1-1 Data Dashboard visit de.211.counts.org

Top Requested Services (Calls only)

Menu Bar

Category Detail and Unmet Needs Interactive Map of Needs by Zip Code and U.S. Census Data

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WIOA Requirements & Outcomes

WIOA System Requirements

– What are they?

Outcomes

– What do you want to achieve?

Performance Measures & Indicators

– How do we measure it?

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Questions & Next Steps