Str Strategic P Plan n Update te The Retu turne ned a and nd Services L League ue o of Aus ustralia (New Sout uth W Wales B Branc nch) Pr Prepa pared b by J Jon on Black Oct ctober 20 2019
TOPIC ICS C COVERED • Introduction – new CEO • Role of the CEO • Organisation of ‘ANZAC House’ • Update on the status of the RSL NSW Strategic Plan • Questions and discussion - Wednesday
What What is is the the R Role o of the f the CEO? • With membership, develop and implement RSL NSW’s Strategic Plan, aligned to the long term vision • Accountable to the Board for RSL NSW’s performance, including financial sustainability, regulatory compliance and Strategic Plan implementation • Enhance RSL NSW’s reputation • Advise RSL NSW Board of Directors and office holders • Lead and manage RSL NSW’s Management Team • Increase RSL NSW’s value and ensure sustainable funding
‘ANZAC HOUSE’ ORGANISATION
ANZAC House Organisation
ANZAC House Organisation
STRA RATEGIC PL PLAN Update for Members
RSL NATIONAL?
Strat trategic Pl Plan an … ……progr gress t to dat ate • 2018/19 Board approved consultation with membership and a report by SVA (Social Ventures Australia). • Outcomes • Members were surveyed to input on future direction. • Four themes approved by the Board, in Aug 2019. • New CEO appointed, Sep 2019.
Key S y Survey O y Outcom ome ( (Recap) p) Questions a s asked o of memb mbershi hip Outcomes Clarify what RSL should do • What are we offering to veterans and their families? – for members, and • What does membership offer veterans and their families? determine what it stands • How do we interact with RSL National and other state RSLs? for to effectively advocate • Do we take advocacy positions and what are they? • How do we engage with ESOs? with one voice RSL should organise itself • What is the role of sub-Branches? Remembrance, camaraderie, community engagement? to effectively deliver • Should there be a plan for every sub-Branch including succession plans, activities, financial sustainability? veterans services & • Are there new models for attracting veterans to RSL NSW? engage stakeholders. • What membership models will be embraced by the next generation of veterans? Recruit new membership Deliver consistent quality • How do we bring professional services (RSL DefenceCare, VSA) to regional NSW and across the services across NSW. Sydney metropolitan area? Measure effectiveness and • How can we better integrate the services we are currently providing across all our entities? • How can we better understand our impact and ensure we keep pace with the needs of future improve. Think collectively, veterans and their families? act locally More collaboration to • How can we work together to deliver on the RSL NSW purpose? ensure that the • How do we continue to revise the constitution and keep it current? organisation can be • What is needed to continue to improve our help for veterans and their families; meet the changing needs of the community in areas such as governance and compliance; and keep up- sustainable for the next to-date with society improvements in health and wellbeing generally. 100 years
STRA RATEGIC PL PLAN Themes endorsed by the Board in August 2019
Strat trategic ic Pl Plan an 2020-2022* Purpos ose Respe specting, su suppo pporting and nd rememberi ring ou our v vetera rans a and t the heir fa r families Strat ategy p pillar lars Meet eet t the h e hea ealth, Champi pion Be e the v e voice e for Gov overn r respon onsibly t to o wellbeing a and s support rem emem embrance a and veterans a s and t their fulfil o l our c charitable le need eeds of vet eter erans a and camarade derie families pu purpo pose their ir f families Focus Remember the past, Understand evolving areas RSL NSW advocates for Building trust through honour veterans and their of need, provide services and represents veterans transparency and sound families and provide and find ways to engage and their families management camaraderie opportunities Actions Be representative Manage finances sustainably ‒ ‒ Develop and deliver services Influence policy ‒ ‒ appropriate for all veterans ‒ Stay true to core values ‒ Provide open communication ‒ Advocate for veterans and and their families their families ‒ Support camaraderie ‒ Embed strong governance ‒ Measure outcomes ‒ Build & foster government ‒ Build new ways to engage ‒ Continue constitutional reform ‒ Provide support for regional relationships and ‒ Foster respect and receptivity ‒ Embed skills-based board NSW partnerships Ensure Accountability Work with ESOs, government ‒ ‒ ‒ Promote positive image and and community organisations brand ‒ Restore fundraising
STRA RATEGIC PL PLAN Next steps
Recap – the Pu the Purpose o of f the the S Strat trategic Pl Plan an • Articulate the vision for a bright and sustainable future Describe how RSL NSW will change with society, community and member expectations • Detail il what has to be done to achieve the Vision and deliver the actual Goals and Objectives - measured • Encapsulate our heritage and critical community connections, and respect tradition and values • Align the budget and work effort to achieving the vision, and report progress of achievement, so members can hold their Board to account
Where t ere to N Now? # Acti tion Statu tus 1 Strategic pillars, focus and actions (member’s initial input) complete 2 Incorporate RSL NSW Charitable Objects – from the Constitution pending 3 Review Vision – does it fit with Charitable Objects? pending 4 Incorporate approved strategic pillars and actions into distinct Goals pending 5 Develop clearly defined and meas asurab able le objectives to achieve goals pending 6 Clearly describe the outcomes es to be achieved by successful implementation of pending objectives 7 Develop options on how to organise RSL NSW to implement the objectives pending 8 Seek Board agreement for face to face Detail of actions to achieve objectives Pending membership consultation on Draft Pl Plan n By Dec Set progress measures and reporting including options for implementation. Agree budget to implement
Where t ere to N Now? # Acti tion Statu tus 9 Finalise the Plan pending 10 Submit to the Board for approval by y June 20 20 (noting State-Wide) consultation pending process 11 Commence implementation FY 20/21 pending
Next s steps ps cont ntinue nued……. . que uest stions ns and th thoug ughts on my y min ind • We know what members think are priority services (Recap), but why don’t transitioning veterans want to join the RSL? • But …….a registered charity (ACNC) can’t spend charitable funds on members? But……members are veterans too? Clarity to be provided. • Reduce focus on constitution/governance – increase focus on objects/purpose and agree and resource a plan to achieve our vision Culture – members as volunteers can only do so much - need to balance • ‘what can the RSL do to support me?’ with ‘what can I do to help veterans and get more members?’ Volunteers, need to be supported – how can we do this consistently across • the League?
19 RSL NSW Membersh ship #18. Next steps Survey ey continued…….som Members think RSL NSW needs to provide welfare, claims support, e questions and Num umber o of thoughts on my ... lobbying support & commemoration Responses: 1762 1762 Legen end: What d do y o you ou th think ar are t the m mos ost i important of offerings f for or R RSL NSW to p provide vide m movi ving f forward? d? ( (Choose u e up to 3 3) Pilla lar 1 1: Camaraderie Pilla lar 2 2: Services Top 5 op 5 respon onses Pilla lar 3 3: Voice 49% 50% 47% Pilla lar 3 3: Governance 45% 42% 41% 40% 35% 35% 30% 25% 20% 20% 17% 15% 13% 10% 10% 8% 5% 4% 5% 2% 0% DVA c claim aims Lobby bbying Welfa fare Comme mmemo moration Refe ferral Research i h into Transit itio ion Group p Inc nclusion o n of Commu mmunity Other ( (please Membershi hip Sports/ s/fitness ss support /advoca cacy cy services l like activit itie ies servic ices t to veteran support t meetings / / famili lies o or r based o on specif ify) discounts ( (i.e .e. . activit itie ies with t h the he emergency help p he peop ople challenges servic ices acti tiviti ties to to famil ily shared hotels ls, re , rental l governm nment nt housin ing an and find s d support get i involved d activit itie ies experience cars rs, e , etc.) .) finan ancial al in in hardship ip support
STRA RATEGIC PL PLAN Wednesday – long interactive session on our future
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