Str Strategic P Plan n Update te The Retu turne ned a and - - PowerPoint PPT Presentation

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Str Strategic P Plan n Update te The Retu turne ned a and - - PowerPoint PPT Presentation

Str Strategic P Plan n Update te The Retu turne ned a and nd Services L League ue o of Aus ustralia (New Sout uth W Wales B Branc nch) Pr Prepa pared b by J Jon on Black Oct ctober 20 2019 TOPIC ICS C COVERED


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SLIDE 1

Str Strategic P Plan n Update te

The Retu turne ned a and nd Services L League ue o

  • f Aus

ustralia (New Sout uth W Wales B Branc nch)

Pr Prepa pared b by J Jon

  • n Black

Oct ctober 20 2019

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SLIDE 2

TOPIC ICS C COVERED

  • Introduction – new CEO
  • Role of the CEO
  • Organisation of ‘ANZAC House’
  • Update on the status of the RSL NSW Strategic Plan
  • Questions and discussion - Wednesday
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SLIDE 3

What What is is the the R Role o

  • f the

f the CEO?

  • With membership, develop and implement RSL NSW’s

Strategic Plan, aligned to the long term vision

  • Accountable to the Board for RSL NSW’s performance,

including financial sustainability, regulatory compliance and Strategic Plan implementation

  • Enhance RSL NSW’s reputation
  • Advise RSL NSW Board of Directors and office holders
  • Lead and manage RSL NSW’s Management Team
  • Increase RSL NSW’s value and ensure sustainable funding
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SLIDE 4

‘ANZAC HOUSE’ ORGANISATION

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SLIDE 5

ANZAC House Organisation

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SLIDE 6

ANZAC House Organisation

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STRA RATEGIC PL PLAN

Update for Members

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SLIDE 8

RSL NATIONAL?

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SLIDE 9

Strat trategic Pl Plan an … ……progr gress t to dat ate

  • 2018/19 Board approved consultation with membership and

a report by SVA (Social Ventures Australia).

  • Outcomes
  • Members were surveyed to input on future direction.
  • Four themes approved by the Board, in Aug 2019.
  • New CEO appointed, Sep 2019.
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SLIDE 10

Key S y Survey O y Outcom

  • me (

(Recap) p)

Outcomes

  • What are we offering to veterans and their families?
  • What does membership offer veterans and their families?
  • How do we interact with RSL National and other state RSLs?
  • Do we take advocacy positions and what are they?
  • How do we engage with ESOs?
  • What is the role of sub-Branches? Remembrance, camaraderie, community engagement?
  • Should there be a plan for every sub-Branch including succession plans, activities, financial

sustainability?

  • Are there new models for attracting veterans to RSL NSW?
  • What membership models will be embraced by the next generation of veterans?
  • How do we bring professional services (RSL DefenceCare, VSA) to regional NSW and across the

Sydney metropolitan area?

  • How can we better integrate the services we are currently providing across all our entities?
  • How can we better understand our impact and ensure we keep pace with the needs of future

veterans and their families?

  • How can we work together to deliver on the RSL NSW purpose?
  • How do we continue to revise the constitution and keep it current?
  • What is needed to continue to improve our help for veterans and their families; meet the

changing needs of the community in areas such as governance and compliance; and keep up- to-date with society improvements in health and wellbeing generally.

Questions a s asked o

  • f memb

mbershi hip

Clarify what RSL should do – for members, and determine what it stands for to effectively advocate with one voice RSL should organise itself to effectively deliver veterans services & engage stakeholders. Recruit new membership Deliver consistent quality services across NSW. Measure effectiveness and

  • improve. Think collectively,

act locally More collaboration to ensure that the

  • rganisation can be

sustainable for the next 100 years

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SLIDE 11

STRA RATEGIC PL PLAN

Themes endorsed by the Board in August 2019

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SLIDE 12

Remember the past, honour veterans and their families and provide camaraderie opportunities

Champi pion rem emem embrance a and camarade derie Meet eet t the h e hea ealth, wellbeing a and s support need eeds of vet eter erans a and their ir f families Be e the v e voice e for veterans a s and t their families Gov

  • vern r

respon

  • nsibly t

to

  • fulfil o

l our c charitable le pu purpo pose

Understand evolving areas

  • f need, provide services

and find ways to engage RSL NSW advocates for and represents veterans and their families Building trust through transparency and sound management

Actions

‒ Be representative ‒ Stay true to core values ‒ Support camaraderie ‒ Build new ways to engage ‒ Foster respect and receptivity

Focus

‒ Develop and deliver services appropriate for all veterans and their families ‒ Measure outcomes ‒ Provide support for regional NSW ‒ Work with ESOs, government and community organisations ‒ Influence policy ‒ Advocate for veterans and their families ‒ Build & foster government relationships and partnerships ‒ Promote positive image and brand ‒ Restore fundraising ‒ Manage finances sustainably ‒ Provide open communication ‒ Embed strong governance ‒ Continue constitutional reform ‒ Embed skills-based board ‒ Ensure Accountability

Respe specting, su suppo pporting and nd rememberi ring ou

  • ur v

vetera rans a and t the heir fa r families

Strat ategy p pillar lars Purpos

  • se

Strat trategic ic Pl Plan an 2020-2022*

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SLIDE 13

STRA RATEGIC PL PLAN

Next steps

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Recap – the Pu the Purpose o

  • f

f the the S Strat trategic Pl Plan an

  • Articulate the vision for a bright and sustainable future

Describe how RSL NSW will change with society, community and member expectations

  • Detail

il what has to be done to achieve the Vision and deliver the actual Goals and Objectives - measured

  • Encapsulate our heritage and critical community connections,

and respect tradition and values

  • Align the budget and work effort to achieving the vision, and

report progress of achievement, so members can hold their Board to account

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SLIDE 15

Where t ere to N Now?

# Acti tion Statu tus 1 Strategic pillars, focus and actions (member’s initial input) complete 2 Incorporate RSL NSW Charitable Objects – from the Constitution pending 3 Review Vision – does it fit with Charitable Objects? pending 4 Incorporate approved strategic pillars and actions into distinct Goals pending 5 Develop clearly defined and meas asurab able le objectives to achieve goals pending 6 Clearly describe the outcomes es to be achieved by successful implementation of

  • bjectives

pending 7 Develop options on how to organise RSL NSW to implement the objectives pending 8 Seek Board agreement for face to face membership consultation on Draft Pl Plan n including options for implementation. Detail of actions to achieve objectives Pending By Dec Set progress measures and reporting Agree budget to implement

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Where t ere to N Now?

# Acti tion Statu tus 9 Finalise the Plan pending 10 Submit to the Board for approval by y June 20 20 (noting State-Wide) consultation process pending 11 Commence implementation FY 20/21 pending

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Next s steps ps cont ntinue nued……. . que

uest stions ns and th thoug ughts on my y min ind

  • We know what members think are priority services (Recap), but why don’t

transitioning veterans want to join the RSL?

  • But …….a registered charity (ACNC) can’t spend charitable funds on

members? But……members are veterans too? Clarity to be provided.

  • Reduce focus on constitution/governance – increase focus on
  • bjects/purpose and agree and resource a plan to achieve our vision
  • Culture – members as volunteers can only do so much - need to balance

‘what can the RSL do to support me?’ with ‘what can I do to help veterans and get more members?’

  • Volunteers, need to be supported – how can we do this consistently across

the League?

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SLIDE 18

19

Members think RSL NSW needs to provide welfare, claims support, lobbying support & commemoration

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Research i h into veteran challenges DVA c claim aims support Refe ferral servic ices t to he help p peop

  • ple

find s d support

47%

Comme mmemo moration activit itie ies Lobby bbying /advoca cacy cy with t h the he governm nment nt Welfa fare services l like emergency housin ing an and finan ancial al hardship ip support Group p meetings / / acti tiviti ties to to get i involved d in in Transit itio ion support t servic ices Inc nclusion o n of famili lies o

  • r

r famil ily activit itie ies Commu mmunity based o

  • n

shared experience Other ( (please specif ify)

41%

Membershi hip discounts ( (i.e .e. . hotels ls, re , rental l cars rs, e , etc.) .) Sports/ s/fitness ss activit itie ies

13% 49% 8% 42% 35% 20% 17% 10% 5% 4% 2%

What d do y

  • you
  • u th

think ar are t the m mos

  • st i

important of

  • fferings f

for

  • r R

RSL NSW to p provide vide m movi ving f forward? d? ( (Choose u e up to 3 3)

Top 5

  • p 5 respon
  • nses

Num umber o

  • f

Responses: 1762 1762

RSL NSW Membersh ship Survey ey Legen end:

Pilla lar 1 1: Camaraderie Pilla lar 2 2: Services Pilla lar 3 3: Voice Pilla lar 3 3: Governance

#18. Next steps continued…….som e questions and thoughts on my ...

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STRA RATEGIC PL PLAN

Wednesday – long interactive session on our future