Introduction to Infrastructure sustainability
Introduction to Infrastructure sustainability 1 By the end of this - - PowerPoint PPT Presentation
Introduction to Infrastructure sustainability 1 By the end of this - - PowerPoint PPT Presentation
Introduction to Infrastructure sustainability 1 By the end of this session, participants should be able to describe the key concepts of the IS rating tool and drive improved outcomes Session for projects/assets using the IS rating
Session Aim
By the end of this session, participants should be able to
- describe the key concepts
- f the IS rating tool and
- drive improved outcomes
for projects/assets using the IS rating scheme.
INTRODUCTION TO INFRASTRUCTURE SUSTAINABILITY
ISCA Overview The IS Rating Scheme Delivering Sustainabilit y Outcomes
Agenda
Introduction Topic 1 – ISCA Overview and the Value of the IS Tool What is Sustainable Infrastructure? What is ISCA? Measuring the value of the IS Tool Topic 2 – The IS rating scheme What does it cover? How does it work? What is the process? Topic 3 – Delivering Sustainability Outcomes Planning Design & Construction Operations Final Thoughts and Close
Tell us …. What do you most want to get out of this session?
ISCA Overview and the Value of the IS tool
Infrastructure that is
7What is Sustainable Infrastructure?
to optimise
- utcomes over the long term
planned designe d built
- perate
d
environmenta l societal economic
Asset classes
Transport Utilities Public Realm/ Open Space
Role: Accelerating sustainability in infrastructure through collaboration
What is ISCA?
ISC A
Collaboratio nPassion Change Knowledge
Australian States are Mandating IS
10State Agency Mandate NSW Department of Planning Critical state significant infrastructure Transport for NSW ALL projects >$50m, High risk projects <$50m Sydney Metro ALL project in program Queanbeyan Palerang regional Council ALL projects >$2m QLD Transport and Main Roads ALL projects >$100m WA Main Roads WA ALL projects >$100m VIC Vic Roads ALL projects >$100m Level Crossings Removal Authority ALL projects in program Melbourne Metro ALL projects in program City of Casey Capital works projects NZ City Rail Link Ltd ALL projects in program
Members
ACCSR Consulting Pty Ltd ACT Government Capital Metro Agency AECOM Arrium (Onesteel) Arup Ash Development Association of Australia ATRC (Inland Rail) Aurecon Australian (Iron and Steel) Slag Association Australian Society for Concrete Pavement BlueScope Steel Civil Contractors Federation Clayton Utz CLOUGH Projects Australia Pty Ltd Colonial First State Department of Planning, Transport and Infrastructure SA DOWNER GROUP Edge Environment Environment & Sustainable Development Directorate Fremantle Ports Fulton Hogan GEMS Pty Ltd GHD Good Environmental Choice Australia (GECA) Greater Shepparton City Council Hames Sharley Holcim Hyder Consulting Jacobs John Holland KMH Environmental Laing O'Rourke Leighton Contractors Lend Lease Level Crossing Removal Authority Main Roads Western Australia McConnell Dowell Meg-aphone Exchange Metropolitan Redevelopment Authority MMRA (Vic) Melbourne Metro Rail Authority Mott MacDonald NSW Environmental Protection Authority Office of Environment and Heritage (NSW) Opus Parkes Shire Council NSW Public Transport Victoria QLD TMR Queanbeyan City Council Roads and Maritime Services RPS Australia Asia Pacific Salini Impregilo SpA Australia SBENRC (Curtin Univeristy) Scott Losee Consulting Society for Sustainability & Environmental Engineering Start2See Sustainable Asset Strategies The Plastics Industry Pipe Association Townley Environmental Service Pty Ltd Transport Project Delivery (TfNSW) Transurban UGL UNSW Urban Growth NSW Utilibiz Pty Ltd Value Adviser Associates Victoria International Container Terminal Limited WSP / Parsons Brinckerhoff WWF Australia XYPEX AustraliaISCA’s Mandate
Assuranc e Capability Community
- Ratings
- IS Supply
- Resources and
Guidelines
Assurance
Undertake comparative analysis and benchmark against sustainability performance nationally Increase transparency and accuracy of performance using a third party assured rating scheme Demonstrate leadership and capability through success
ISCA’s Mandate
- Training
- Resources
- Professional
Accreditation
Capability
Build internal capability to increase influence, integration and unity Gain access to tools and guidance for facilitating the IS rating framework Support professional development and gain industry recognition as an IS Accredited Professional Learn the emerging national language of sustainability
ISCA’s Mandate
- Membership
- Awards
- Events
- Advocacy
Community
Gain access to other like minded individuals and reduce the learning curve in adopting the IS framework and sustainability Be at the forefront of best practice and participate in events, community of practice, knowledge sharing Be recognised as an industry leader through events, awards and membership
ISCA’s Mandate
- Financial ROI
- Short and long term savings
- Direct and indirect benefits
- Tangible and intangible outcomes
Measuring the Value of the IS Tool
- Financial ROI
- Short and long term savings
- Direct and indirect benefits
- Tangible and intangible outcomes
Measuring the Value of the IS Tool
Whitsundays STP Upgrades
18$45 million Water Design & As Built D&C
Queensland
Proserpine and Cannonvale sewage treatment plants in North Queensland Growing communities and meet the most stringent effluent discharge requirements to protect the Great Barrier Reef. Benefits to the local community by reducing sewage overflows, noise and odour
- Sustainability ROI = >400%
- Total construction savings =
$1.1M
- Total operational savings =
$182,000 pa
Measuring Value – Financial ROI
Purpose: Meet the needs
- f growing
population & stricter standards
Whitsundays STP Upgrade
IS Design and As Built ratingCosts
19Benefits
Rating Fees $43,000 Consulting Assistance $16,000 Enhanced Vegetation $5,000 Internal labour costs $150,000 TOTAL $214,000
Fewer construction materials:- 4,4000 t less materials
- Green concrete used for roads
- 40% fly ash blend in asphalt
- 100% reuse of excavated
- f the asset.
- ROI = >400%
- Total construction savings =
$1.1M
- Total operational savings =
$182,000 pa
Measuring Value – Financial ROI
- Financial ROI
- Short and long term savings
- Direct and indirect benefits
- Tangible and intangible outcomes
Measuring the Value of the IS Tool
2 1
LXRP, Bayswater
Project Name: Bayswater Level Crossings Proponent: LXRA, Laing O’Rourke Asset Type: Rail Purpose: Connecting communities and improving safety of road and rail crossings
ENERGY 43% WATER 70% MATERIALS 31%
Design improvements achieved a 43% reduction in energy use over the project’s whole of infrastructure life cycle. Design initiatives achieved a 70% reduction in 'whole of life' water consumption. Demonstrated a significant reduction (approximately 6,600 tCO2-e or 31%) in material impacts for the project.
Measuring Value - Short & long term savings
2 2
Measuring Value - Short & long term savings
- Financial ROI
- Short and long term savings
- Direct and indirect benefits
- Tangible and intangible outcomes
Measuring the Value of the IS Tool
2 4
Rous Head Industrial Park
Project Name: Rous Head Industrial Park Proponent: Freemantle Ports Asset Type: Port Purpose: Port development to increase capacity and improve efficiency
WASTE >90% by volume of inert and non-hazardous waste 85% office waste recycled ECOLOGY Establishment of a new ecosanctuary HEALTH AND WELLBEING Two issues identified and measured; driver wellbeing, community connectedness INNOVATION Truck Marshalling Area
KEY OUTCOMES
Measuring Value - Direct and indirect benefits
- Financial ROI
- Short and long term savings
- Direct and indirect benefits
- Tangible and intangible outcomes
Measuring the Value of the IS Tool
Level Crossings Removal Projects
Bayswater Alliance Innovation: Dewatering Centrifuge Unit Class: First in rail across the globe Benefit: 11.2ML of slurry waste reduced, approximately 5.6ML water saved, 700 travel trips for offsite waste, estimate $1M saved in waste disposal and water use Renewable energy More than 600 solar panels are being installed this month across Gardiner, Ormond, McKinnon and Bentleigh train stations Benefit: generate up to 200 kilowatt-hours daily or roughly enough power to run 40 Victorian homes a year
Measuring Value - Tangibles & intangibles
Level Crossings Removal Projects - KRAs and Brand
Innovations
- 11 verified innovations (10pts)
- Adaptive lighting
- Dimming of Lighting
- EME Asphalt
- Asphalt Design Life
- Reclaimed Asphalt Pavement
- Roundabout Interchange
- Large Principal Shared Path
- Solar VMS
- Supply Chain School Partnership
- 3 Pin Arch for Pedestrians
Other Environmental and Social Outcomes
- Approx. 50 other initiatives whose
- Future proofed for expansion
- Resilient to climate change
- Improved noise conditions
- Topsoil enhanced
- Enhanced ecological value
- Enhanced urban design
- Buy local targets achieved
- Increased connectivity
Reputation
- Leading Design Rating
- Score of 93
- Highest Road Score
- Highest D&C Score
- IS Outstanding Achievement Award 2017
- IS Impact Award: Major Project 2017
Financial [$178m Capex]
- $646K additional investment
- ~$2.6M capex savings (including
- ~$42M up to opex savings
- Ultimately benefit tax payers
Return on investment
28Identify the IS rating aspect that most benefits
- r resonates with you.
WHY?
❖ Benchmarking ❖ Comparative analysis ❖ Continuous improvement ❖ Risk and opportunity management ❖ Efficiency gains ❖ Change readiness ❖ Collaboration ❖ Enhanced stakeholder relationships ❖ Improved performance & service provision
Questions/comments?
Image: Institute for Sustainable Infrastructure
The IS Rating Scheme
What is the IS rating scheme? 4 Step rating process 3rd party verification Developed by industry for industry Since 2012
All infrastructure types and across the lifecycle
Flexible Approaches
Minor Works Alternate contract models Programs
What does IS cover?
Design Rating As Built Rating Planning Rating Operation Rating Operation Development Initiation Procurement Design ConstructionIS International Features
An adjustment based
- n IS v1.2 Design and
As Built Robust and maintains the IS rating scheme core principles (third party assured, beyond BAU, evidence based etc.) Aligns with the UN Sustainable Development Goals Flexible, using materiality principals, and can be applied to any region or Country, and can easily be adapted for the local context Support local capability in infrastructure sustainability and provide the support/training to facilitate best for asset
- utcomes
Easy to use and cost effective while still demonstrating leadership in infrastructure sustainability
Current IS Themes & Categories (V1.2)
Themes Categories G
- v
Ec
- n
En v So c Management and Governance Management Systems
- Procurement and Purchasing
- Climate Change Adaptation
- Using Resources
Energy and Carbon
- Water
- Materials
- Emissions, Pollution and
Waste Discharges to Air, Land and Water
- Land
- Waste
- Ecology
Ecology
- People and Place
Community Health, Well-being and Safety
- Heritage
- Stakeholder Participation
- Urban and Landscape Design
- Innovation
Innovation
Credit Layout
Ref-x Credit Title Aim The aim of the credit – “To reward…” This describes the guiding principles behind the credit. Criteria Additional Guidance Additional information to help the assessor to determine the appropriate level achieved and the evidence needed to demonstrate that achievement. Note that where the word ‘must’ is used, this refers to a requirement for achievement of a benchmark level, whereas the word ‘should’ is more general guidance.
Level 1 Level 2 Level 3Level 1 Level 2 Level 3
Ben chm ark Level 1 benchmark – describes the requirements a project or asset needs to meet to achieve Level 1 performance. This is the lowest level of performance that receives any score. Level 2 benchmark describes the requirements a project or asset needs to meet to achieve Level 2 performance. Level 3 benchmark describes the requirements a project or asset needs to meet to achieve Level 3- performance. This is the highest level of
3 7
Credit Layout
Ref-x Credit Title Aim The aim of the credit – “To reward…” This describes the guiding principles behind the credit. Criteria Additional Guidance Additional information to help the assessor to determine the appropriate level achieved and the evidence needed to demonstrate that achievement. Note that where the word ‘must’ is used, this refers to a requirement for achievement of a benchmark level, whereas the word ‘should’ is more general guidance.
Level 1 Level 2 Level 3Level 1 Level 2 Level 3
Ben chm ark Level 1 benchmark – describes the requirements a project or asset needs to meet to achieve Level 1 performance. This is the lowest level of performance that receives any score. Level 2 benchmark describes the requirements a project or asset needs to meet to achieve Level 2 performance. Level 3 benchmark describes the requirements a project or asset needs to meet to achieve Level 3- performance. This is the highest level of
3 8
Credit Layout
Ref-x Credit Title Aim The aim of the credit – “To reward…” This describes the guiding principles behind the credit. Criteria Additional Guidance Additional information to help the assessor to determine the appropriate level achieved and the evidence needed to demonstrate that achievement. Note that where the word ‘must’ is used, this refers to a requirement for achievement of a benchmark level, whereas the word ‘should’ is more general guidance.
Level 1 Level 2 Level 3Level 1 Level 2 Level 3
Ben chm ark Level 1 benchmark – describes the requirements a project or asset needs to meet to achieve Level 1 performance. This is the lowest level of performance that receives any score. Level 2 benchmark describes the requirements a project or asset needs to meet to achieve Level 2 performance. Level 3 benchmark describes the requirements a project or asset needs to meet to achieve Level 3- performance. This is the highest level of
3 9
Credit Layout
Ref-x Credit Title Aim The aim of the credit – “To reward…” This describes the guiding principles behind the credit. Criteria Additional Guidance Additional information to help the assessor to determine the appropriate level achieved and the evidence needed to demonstrate that achievement. Note that where the word ‘must’ is used, this refers to a requirement for achievement of a benchmark level, whereas the word ‘should’ is more general guidance.
Level 1 Level 2 Level 3Level 1 Level 2 Level 3
Ben chm ark Level 1 benchmark – describes the requirements a project or asset needs to meet to achieve Level 1 performance. This is the lowest level of performance that receives any score. Level 2 benchmark describes the requirements a project or asset needs to meet to achieve Level 2 performance. Level 3 benchmark describes the requirements a project or asset needs to meet to achieve Level 3- performance. This is the highest level of
4
Alternative Credits for International Projects
4 1
Alternative Credits for Developing Countries
4 2
Benchmarking
Beyond Compliance Compliance
Level 3 Restoration and Enhancement Level 2 No Net Impact Level 1 Measurement BAU
Benchmarking
Beyond Compliance Compliance
Level 3 Restoration and Enhancement Level 2 No Net Impact Level 1 Measurement BAU
Benchmarking
Beyond Compliance Compliance
Level 3 Restoration and Enhancement Level 2 No Net Impact Level 1 Measurement BAU
Benchmarking
Beyond Compliance Compliance
Level 3 Restoration and Enhancement Level 2 No Net Impact Level 1 Measurement BAU
Not all infrastructure projects are the same
Energy and Carbon Water
Weightings assessment
How does this add value to the process?
25-49 points 50-74 points 75-100 points
The total score is calculated with points from a total across the different topic areas “credits”
IS Rating Levels
Guidance on Application
- IS Planning Technical Manual
- IS Design/AB Technical Manual
- IS Ops Technical Manual
- IS International Technical
Manual
4 step rating process
Finding Key Resources
1. Complete Registration of Interest form and values declaration. 2. Execute Rating Agreement. 3. Pay rating fees.
51Registratio n Assessme nt Verification Certificatio n
Rating Process
1. Kick off workshop (incl. weightings assessment) 2. Develop IS Management Plan 1. Self-assessment 2. Case manager review points 3. Clarifications-rulings 4. Communications 3. Implement and manage the IS rating scheme
52Registratio n Assessme nt Verification Certificatio n
Rating Process
1. Collate evidence and submit for round 1 verification 2. Verification feedback received 3. Mid-verification review meeting 4. Update submission for round 2 verification
53Registratio n Assessme nt Verification Certificatio n
Rating Process
1. Certification approved by ISCA Board 2. Case studies developed for inclusion in IS Technical Manual 3. Certification event to celebrate achievement 4. Participate in Industry Networking Event to showcase achievements
54Registratio n Assessme nt Verification Certificatio n
Rating Process
Questions/comments?
Image: Institute for Sustainable Infrastructure
Delivering Sustainability Outcomes - Planning
Planning for Sustainability Outcomes
5 7
Initiation Developmen t Procurement Design Construction Operation
Project Planning Time
Ability to influence sustainability
- utcomes
Achievement of sustainability
- utcomes
- Identify key target areas for sustainability on the project
- Align targets with other sustainability objectives/drivers
Targets
- Using the sustainability in planning review, assess sustainability considerations
- Identify key actions/timing during project planning
Sustainability Considerations
- Define a sustainability strategy incl targets/objectives and sustainability in
procurement approach
- Communicate strategy through procurement and to market
Strategy
- Implement IS strategy through planning phases (EIS and approvals, procurement
etc.,)
- Collect relevant evidence for Design/As Built rating
- Monitor and manage IS performance throughout
Implement and Manage
1 2 3 4
Project Planning
Aligned targets with Key quadruple bottom line priorities
59Identify and Align Targets
Target Areas:
- Carbon Reduction
- Waste Minimisation
- Social Outcomes
Manukau Bus Train Interchange
Project Planning
- Identify key target areas for sustainability on the project
- Align targets with other sustainability objectives/drivers
Targets
- Using the sustainability in planning review, assess sustainability considerations
- Identify key actions/timing during project planning
Sustainability Considerations
- Define a sustainability strategy incl targets/objectives and sustainability in
procurement approach
- Communicate strategy through procurement and to market
Strategy
- Implement IS strategy through planning phases (EIS and approvals, procurement
etc.,)
- Collect relevant evidence for Design/As Built rating
- Monitor and manage IS performance throughout
Implement and Manage
1 3 4 2
Use IS tool and identify key actions during planning
Project Name: Sydney Metro Northwest Proponent: Transport for NSW Asset Type: Rail Delivery: 3 separate D&C contracts Purpose: Connecting communities and improving public transport
✓ IS tool planned, embedded and managed across 3 packages ✓ Management accountability ✓ Management reporting ✓ 2 packages Design and As Built rating >85pts ✓ Final package Design rating 83 points
- Identify key target areas for sustainability on the project
- Align targets with other sustainability objectives/drivers
Targets
- Using the sustainability in planning review, assess sustainability considerations
- Identify key actions/timing during project planning
Sustainability Considerations
- Define a sustainability strategy incl targets/objectives and sustainability in
procurement approach
- Communicate strategy through procurement and to market
Strategy
- Implement IS strategy through planning phases (EIS and approvals, procurement
etc.,)
- Collect relevant evidence for Design/As Built rating
- Monitor and manage IS performance throughout
Implement and Manage
1 2 4
Project Planning
3
Define sustainability strategy in procurement
Project Name: Sydney Metro City and Southeast Proponent: Transport for NSW Asset Type: Rail
✓ Planning phase integration and support ✓ Streamlined supplier contracts with simplified sustainability requirements ✓ Specific credits mandated in supplier contracts
- Identify key target areas for sustainability on the project
- Align targets with other sustainability objectives/drivers
Targets
- Using the sustainability in planning review, assess sustainability considerations
- Identify key actions/timing during project planning
Sustainability Considerations
- Define a sustainability strategy incl targets/objectives and sustainability in
procurement approach
- Communicate strategy through procurement and to market
Strategy
- Implement IS strategy through planning phases (EIS and approvals, procurement
etc.,)
- Collect relevant evidence for Design/As Built rating
- Monitor and manage IS performance throughout
Implement and Manage
1 2 3
Project Planning
4
Implement IS strategy through planning phases
Questions/comments?
Delivering Sustainability Outcomes – Design & Construction
What are some risks from not managing sustainability risk through design and construction?
68Contract’s sustainability targets not achieved! Sustainability budget runs out! Reputational damage! Loss of social licence! Key sustainability risks left unaddressed! Impact on future tenders! Project does not realise full potential!
69Rating Set up Team Engagement Ongoing implementation and reporting
70Engaging management in sustainability
Virtually a 1:1 correlation
Management Systems Team Engagement Ongoing implementation and reporting
71Whose role is sustainability Assign tasks and responsibility Track/ manage progress
Rating Set up Team Engagement Ongoing implementation and reporting Design Implementation plan
Reporting Team engagement and EVIDENCE collection
Kick off workshop
Base Case / Weightings Assessment
Verification
Detailed design Planning- Baseline studies
- Environmental
approvals
- Stakeholder
engagement
- IS in procurement
The Rating Process starts now
Towards construction
72Rating Set up Team Engagement Ongoing implementation and reporting Design Implementation plan
Reporting Team engagement and EVIDENCE collection
Kick off workshop
Base Case / Weightings Assessment
Verification
Detailed design Planning- Baseline studies
- Environmental
approvals
- Stakeholder
engagement
- IS in procurement
The Rating Process starts now
Towards construction
73Rating Set up Team Engagement Ongoing implementation and reporting Design Implementation plan
Reporting Team engagement and EVIDENCE collection
Kick off workshop
Base Case / Weightings Assessment
Verification
Detailed design Planning- Baseline studies
- Environmental
approvals
- Stakeholder
engagement
- IS in procurement
The Rating Process starts now
Towards construction
74Rating Set up Team Engagement Ongoing implementation and reporting Design Implementation plan
Reporting Team engagement and EVIDENCE collection
Kick off workshop
Base Case / Weightings Assessment
Verification
Detailed design Planning- Baseline studies
- Environmental
approvals
- Stakeholder
engagement
- IS in procurement
The Rating Process starts now
Towards construction
75Rating Set up Team Engagement Ongoing implementation and reporting Design Implementation plan
Reporting Team engagement and EVIDENCE collection
Kick off workshop
Base Case / Weightings Assessment
Verification
Detailed design Planning- Baseline studies
- Environmental
approvals
- Stakeholder
engagement
- IS in procurement
The Rating Process starts now
Towards construction
76Rating Set up Team Engagement Ongoing implementation and reporting Design Implementation plan
Reporting Team engagement and EVIDENCE collection
Kick off workshop
Base Case / Weightings Assessment
Verification
Detailed design Planning- Baseline studies
- Environmental
approvals
- Stakeholder
engagement
- IS in procurement
The Rating Process starts now
Towards construction
77Rating Set up Team Engagement Ongoing implementation and reporting Design Implementation plan
Reporting Team engagement and EVIDENCE collection
Kick off workshop
Base Case / Weightings Assessment
Verification
Detailed design Planning- Baseline studies
- Environmental
approvals
- Stakeholder
engagement
- IS in procurement
The Rating Process starts now
Towards construction
78Rating Set up Team Engagement Ongoing implementation and reporting Design Implementation plan
Reporting Team engagement and EVIDENCE collection
Kick off workshop
Base Case / Weightings Assessment
Verification
Detailed design Planning- Baseline studies
- Environmental
approvals
- Stakeholder
engagement
- IS in procurement
The Rating Process starts now
Towards construction
79Rating Set up Team Engagement Ongoing implementation and reporting Design Implementation plan
Reporting Team engagement and EVIDENCE collection
Kick off workshop
Base Case / Weightings Assessment
Verification
Detailed design Planning- Baseline studies
- Environmental
approvals
- Stakeholder
engagement
- IS in procurement
The Rating Process starts now
Towards construction
80Leadership Systems & Processes Resources
3 Key ingredients for success in realizing sustainable outcomes?
Questions/comments?
Image: Institute for Sustainable Infrastructure
Delivering Sustainability Outcomes – Operations
Broadening the IS Rating to Operations
84Operating Models (Public & Private)
- Owned and operated
- Leased
- Outsourced asset management or
maintenance
- Single asset/network
- Portfolios
- Programs
Flexible Delivery Approach
1- year Approach Year 1 Year 2 Year 3 Registration Registration Self Assessment Self Assessment Self Assessment Self Assessment Verification Interim verification Interim Verification Verification Certification Certification Registration Registration
Ops Rating Fees
86Single Asset / Network Program/ Portfolio IS Rating Type Member By Negotiation IS Operations rating (1yr) $25,100 IS Operations rating (3yr) $35,700 Cashflow projection (3yr ) Member Cashflow projection Year 1 Year 2 Year 3 $13,500 $7,800 $14,400
Auckland Airport
87- Airport
Operation Operation New Zealand Auckland Airport is the key gateway into New Zealand. It handles 14.5 million passengers each year and includes international and domestic terminals.
Auckland Airport - Asset Performance
Risk Management
Identified key risk areas:
- Ecology
- Community Participation,
- Waste
Governance
- Asset owner benchmarking to
establish objectives and targets
- Sustainability strategy and 10 year
master plan
Sustainability Outcomes
8879% reduction per passenger
Energy WaterQuestions/comments?
Final thoughts
9 1
Do you believe there is a need for an Infrastructure Sustainability rating scheme?
Industry Feedback
9 2
Does IS encourage sustainability
- utcomes in addition to BAU?
75%
Believe IS encourages sustainability outcomes in addition to the BAU sustainability outcomes
Industry Feedback
9 3
Application of IS
Industry Feedback
And finally…..its not just about getting a rating!
What’s your key takeaway?
95