Standard Presentation July 2007 Company Background Founded in 1988 - - PowerPoint PPT Presentation

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Standard Presentation July 2007 Company Background Founded in 1988 - - PowerPoint PPT Presentation

Dec 17, 2022 355 likes •497 views

Standard Presentation July 2007 Company Background Founded in 1988 Headquartered in Philadelphia, PA with a National footprint in 12 states and 19 cities; 1200 employees Provides high-volume/high-performance BPO services including

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SLIDE 1

Standard Presentation

July 2007

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SLIDE 2

Company Background

  • Founded in 1988
  • Headquartered in Philadelphia, PA with a National footprint in 12

states and 19 cities; 1200 employees

  • Provides high-volume/high-performance BPO services including

mailroom, lockbox, document processing, payment processing, specialized customer care services, and technical support services

  • Acquired US Facilities in 2000
  • Customer base includes large corporations and state and local

governments

  • Black Enterprise Top 100 Industrial/Service Companies for Seven

Consecutive Years - Ranked #62 in 2007 A Proven 18-Year Provider

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Certifications & Recognitions

  • Certified MBE with the National Minority Supplier Development

Council since 1998

– Local Membership in 13 States

  • Black Enterprise Top 100 Industrial/Service Companies for Seven

Consecutive Years

– Ranked #62 in 2007

  • US Conference of Mayors Excellence Award

Experienced Partner Meeting Diversity Needs

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SLIDE 4

National Presence

Our Operations Reflect the Communities We Serve

PRWT USF

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PRWT Management Team

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1200 Employees 86% Minority 73% Female Management Team – Average 10 Years 100% Minority and/or Women Managed

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Products & Services

High-volume/high-performance BPO and specialized

customer care services for customers in the following markets:

– Tolls (Manual and electronic) – Parking and Photo Red-light – Child Support Payment Processing and Electronic Benefits Transfer (EBT)/Electronic Funds Transfer – HealthCare – Technical Services & Consulting

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Top Contracts

Blending Policies, Procedures, People and Proprietary Technology

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Client Since S/W Platforms New Jersey Medicaid 2004 Connexion DRPA/New Jersey E-ZPass 1999 Vector DRPA Tolls & Cruise Terminal 1998 Transcore San Francisco Parking Violations 1998 TIMS / eTIMS New Jersey Surcharge 1996 Vision/TIMS New York E-Z Pass 1995 Vector Los Angeles Parking Violations 1991 TIMS / eTIMS Philadelphia Parking Violations 1988 TIMS / eTIMS

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PRWT Services Provided

2 Image Review 4 Technical Services 3 Walk-in Center 7 Scanning 1 Tag Distribution 1 Warehouse Management 2 Research 9 Lockbox/Payment Processing 8 Call Center 4 Data Entry 8 Mailroom # Clients Services

Processed $1.0 Billion in Payments Meeting Rigorous Performance/Quality Standards

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SLIDE 9

USF Maintains a Top Secret Security Clearance

US Facilities Products & Services

Professional facilities management and maintenance

services focusing on complex and highly secure maintenance and management projects

– Building Operations and Maintenance – Navigation Locks and Drawbridge Operations – Custodial and Related Services – Specialized Equipment Operation and Maintenance – Electronic Security System Maintenance – Roads and Grounds Maintenance – Security and Armed Guard Services

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USF Managed Facilities: 4.0 million sq. ft.

Market segments include Federal, Municipal, Corrections, and Social Services

City of Philadelphia TRIPLEX (1.4 million sq. ft.) Curran-Fromhold/Riverside Correctional Facilities (1.1 million sq. ft.) Social Security Administration Mid-Atlantic Service Center (570,500 sq. ft.) Virginia Department of Transportation (11 Moveable Bridges) DC Unified Communication Center (127,000 sq. ft.) Thurgood Marshall Federal Judiciary Building (1.0 million sq. ft.) U.S. Army Corps of Engineers Atlantic Intracoastal Waterway (73 miles)

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A Proven BPO & Facilities Mgmt. Provider

PRWT Processes

20 million mail items 3.6 million inbound calls 4.4 million data entry items 13.8 million items scanned 7 million images reviewed $1.0 billion payments $30 million tolls collected 10

USF Maintains

4.0 million square feet 48 buildings 10 bridges

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Why PRWT?

Cost effective BPO manpower and management Successful use of multiple technology platforms

  • eTIMS, Vector, Statewide Child Support Systems & Multiple

ACDs/Switches

MBE requirements

  • Certified MBE - National Minority Supplier Development Council
  • Black Enterprise Top 100 Industrial/Service Companies

Proven high volume BPO provider

Committed to Service Excellence

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SLIDE 13

Thank You

Customer Care Center Scanning and Indexing Toll Collections Lockbox