Spruce Gr Grove Public L Library Budget 202 2020- 202 2023 - - PowerPoint PPT Presentation

spruce gr grove public l library budget 202 2020 202 2023
SMART_READER_LITE
LIVE PREVIEW

Spruce Gr Grove Public L Library Budget 202 2020- 202 2023 - - PowerPoint PPT Presentation

Spruce Gr Grove Public L Library Budget 202 2020- 202 2023 2017 Candidate Forum: Questions & Answers 2017 Candidate Forum: Questions & Answers 2017 Candidate Forum: Questions & Answers What would you change or improve?


slide-1
SLIDE 1

Spruce Gr Grove Public L Library Budget 202 2020- 202 2023

slide-2
SLIDE 2

2017 Candidate Forum: Questions & Answers

slide-3
SLIDE 3

2017 Candidate Forum: Questions & Answers

slide-4
SLIDE 4

2017 Candidate Forum: Questions & Answers

What would you change

  • r improve?
slide-5
SLIDE 5

Tonight’s Presentation

Community Library Use: Libraries are for Everyone Alberta Municipal Affairs Best Practices for Public Libraries: Essential to Excellent Spruce Grove Library Essential Level Budget: 2020-2023 City of Spruce Grove: Your Social Return On Investment

slide-6
SLIDE 6

Co Community Li Library Use: Libraries are for Everyone

slide-7
SLIDE 7

Community Library Use

24%

Active Cardholders

Cardholders (includes family cards) have increased to 6,047 as of June, 2019 from 5,933 as of June, 2018.

7%

Physical Visits

From January to June, 2019, an average of 18,829 patrons per month visited the library (up from the 17,500 people over the same period last year); that means, SGPL staff served almost 2 people every single minute that we were open.

6% 11%

Collection Circulation

Circulation of materials continues to increase, especially e-resources. From January to June 2019 SGPL circulated 149,426 physical items and 25,249 digital items (up from 141,057 and 22,456 for the same period in 2018) which is a 6% and 11% increase respectively.

3%

Program Attendance

An average of 5,444 people per month participated in library programs from January to June, 2019; this number up from the monthly average of 4,117 in 2018.

slide-8
SLIDE 8

Alberta M Municipal Af Affairs: Best Practices for Public Libraries

slide-9
SLIDE 9

Personnel - 2020:

Estimated 2020 Population = 35,766 + 2.5% = 36,660 ESSENTIAL ENHANCED All of essential plus: ​EXCELLENT All of enhanced plus: Personnel >20,001

  • 0.5 FTE/1000 pop.
  • r 18.33
  • 1 MLIS/10,000 or

3.67

  • IT staff on-site
  • Full time

programming staff

  • Additional

requirements for professional development specified

  • 0.7 FTE/1000 pop.
  • r 25.66
  • Higher qualification

for managers is specified

  • 1.0 FTE/1000 pop.

Or 36.66 SGPL currently has: 18.33 FTE & 3 MLIS (Master of Library & Information Science) Reaching Essential level is attainable.

slide-10
SLIDE 10

Hours of Operation:

Estimated 2020 Population = 35,766 + 2.5% = 36,660 ESSENTIAL ENHANCED All of essential plus: ​EXCELLENT All of enhanced plus: Hours Open per Week 20,001 – 40,000 55 59 64+ SGPL is open to the public 63 hours per week.

Collection:

Estimated 2020 Population = 35,766 + 2.5% = 36,660 ESSENTIAL ENHANCED All of essential plus: ​EXCELLENT All of enhanced plus: Collection 20,001 – 40,000 2 items/capita 2.5 items/capita 3 items/capita SGPL has 77,710 items

  • r 2.1 items per
  • capita. To get to

Enhanced, we need to purchase 14,650 items

slide-11
SLIDE 11

Technology:

Estimated 2020 Population = 35,766 + 2.5% = 36,660 ESSENTIAL ENHANCED All of essential plus: ​EXCELLENT All of enhanced plus: Technology >5,000

  • Minimum 3 public

computers per 5,000 population (22) computers)

  • Minimum 1

workstation per FTE (19)

  • Supernet, Free

Internet/WiFi Access, productivity software for public, staff email, phone service.

  • Minimum 3 public

computers per 3,000 population

  • Minimum 3 public

computers per 2,000 population SGPL currently has 21 public computers and

  • nly 17 staff computers

for 19 FTE, we do not meet essential levels for computers. Reaching Essential Level is attainable.

slide-12
SLIDE 12

Facility:

ESSENTIAL ENHANCED All of essential plus: ​EXCELLENT All of enhanced plus: Facilities: The calculation process is outlined in Best Practices which was followed in the 2017 Needs Assessment

  • 2019 - 29,088

sq ft required

  • 2032 – 37,740

sq ft. required Current space is 16,000 square feet (not including Art Gallery Space). The 2017 Needs Assessment outlines the space that SGPL requires. This is a total of 37,740 square feet by 2032 based on a population prediction of 52,401 (including catchment area).

slide-13
SLIDE 13

Spruce e Grove e Public Library Essential Le Level Bu Budget: 2020-2023

slide-14
SLIDE 14

Essential Level Budget

2020 OPERATING INCREASES

  • $104,600 for personnel costs including the missing MLIS to serve a 7% increase in patron visits and 24%

increase in program participants

  • $6,000 increase for programs and events to cover the increase of 24% in program participants and the

decrease in supplemental government grants

  • $5,000 increase for e-resources to support the 11% increase in use (the cost of e-resources are higher

than print)

  • $5,000 increase in marketing to cover an increase in community event participation and promotional

materials to a growing community

  • $3,000 increase in contracted services to cover human resource support (in the next several years, SGPL

will require a CHRP position to support Human Resources)

  • $3,000 increase for professional development for the increase in staffing as per legislation
slide-15
SLIDE 15

Essential Level Budget

2020 CAPITAL INCREASES

  • $70,000 in collection funding to maintain existing physical library collections taking the budget back to

2018 status quo levels. The SGPL Board has had to shrink collection budgets to $50,000 annually to cover shortfalls in operating

  • $20,000 in library technology funding that supports increase in staffing and public use of library

technology.

slide-16
SLIDE 16

Essential Level Budget

2020 funding increase requested: $126,600 Operating + $90,000 Capital = $216,600 2021 Operating & Capital funding increase requested: 6% increase from 2020 2022 Operating & Capital funding increase requested: 5% increase from 2021 2023 Operating & Capital funding increase requested: 5% increase from 2022 Future budgets are contingent on Alberta Municipal Affairs Best Practices for Public Libraries in Alberta & Market salary adjustments with regular merit increases as outlined in Best Practices for Public Libraries in Alberta.

slide-17
SLIDE 17

Ci City of

  • f Sp

Spruce Grove: Your Social Return on Investment

slide-18
SLIDE 18

Indicators Total Economic Benefit 1 Cultural Integrity & Regional Identity $205,080 2 Social Inclusion $889,289 3 Cognitive & Literacy $1,079,033 4 Health & Wellness $71,563 5 Engaged Citizens & Safer Communities $3,320,643 6 Entertainment & Enjoyment $3,706,875 7 Economic Development $265,634 Total economic benefit of the 7 indicator areas $9,538,117

Social Return on Investment in the SGPL

slide-19
SLIDE 19

$2,117 per hour of

  • peration

$222 per resident in the catchment area $583 per household in the catchment area

Social Return on Investment in the SGPL

slide-20
SLIDE 20

Social Return on Investment Calculations Economic Benefit Economic benefit Total of the 7 indicator areas $9,538,117 Benefit per resident Total economic benefit divided by the number of residents in catchment area $222 Benefit per household Total economic benefit divided by the number of households in catchment area $583 Impact of one open hour Economic benefit of the circulation of all materials for all ages, plus total economic benefit of all programs and services, plus economic benefit of internet access, divided the total number of library open hours of all branches, not including statutory holidays. $2,117 Total Social Return on Investment Total economic benefit for every dollar invested $7.96

Social Return on Investment in the SGPL

slide-21
SLIDE 21

$7.96 in benefits for every municipal dollar invested

Social Return on Investment in the SGPL

slide-22
SLIDE 22

Do you intend to support SGPL to ensure that library programs and services meet the future needs?

Stuart: One of my main sayings is ‘Future Focused- Forward Thinking’ and with that there is no question we need to look to the future, Let’s Talk!

slide-23
SLIDE 23

How c can we c e con

  • ntrib

ibute t to

  • makin

ing S Spruce Grove th the c e com

  • mmunit

ity of

  • f ch

choic

  • ice?
slide-24
SLIDE 24

Essential Spruce Grove Public Library Budget - Approved March 2019

2017 AUDIT 2017 Budget 2018 AUDIT 2018 Budget 2019 Budget 2020 Budget 2021 Budget 2022 Budget Income Government Transfers

1,224,873 1,149,067 1,260,507 1,196,565 1,240,560 1,457,140 1,530,143 1,591,055

Fines, memberships and fees

56,325 69,000 60,192 59,000 51,500 51,500 51,500 55,000

Donations and Fundraising

48,544 12,150 12,420 13,000 14,000 14,000 14,000 15,000

Other Income

1,098 3,000 10,212 3,000 3,000 3,000 3,000 4,000

Contributions of TCA's

32,782 28,000 60,728 40,000 58,000 58,000 58,000 58,000

Interest Income

2,867 1,000 3,066 1,000 1,000 1,000 1,000 2,500

Gain (Losses)Disposal of Assets Total Income

1,366,488 1,262,217 1,407,125 1,312,565 1,368,060 1,584,640 1,657,643 1,725,555

Expense Salaries and Benefits

1,027,120 1,071,200 1,101,349 1,103,336 1,150,479 1,254,993 1,292,643 1,331,423

Amortization of tangible capital assets

146,058 148,000 189,736 150,000 145,688 209,440 189,200 200,000

E-Book

15,000 15,000 17,000 17,000 25,000 30,000 35,000 35,000

Board and staff training and development

16,417 16,000 17,471 18,000 15,000 18,000 21,000 21,000

Computer and software expense

23,923 22,050 16,369 23,153 23,000 24,000 28,000 28,000

Programs and events

24,974 10,000 28,431 11,000 9,000 15,000 18,000 18,000

Marketing

15,316 12,000 10,981 12,000 10,000 15,000 17,000 17,000

Office

16,527 26,250 15,087 25,000 22,000 25,000 30,000 30,000

Professional fees

31,343 6,500 17,528 7,000 7,000 8,000 9,000 9,000

Supplies (Meeting Rooms & Hospitality)

3,285 4,000 3,504 4,000 4,250 5,500 5,500 5,500

Interest and bank charges

2,490 2,500 2,743 2,500 2,500 3,000 3,000 3,000

ILL losses and debt collection expense

2,147 2,000 2,475 2,000 2,000 2,500 2,500 2,500

Insurance

1,145 1,200 1,180 1,200 1,500 1,800 2,000 2,000

Contracted Services

1,678 4,000 5,186 4,000 5,000 8,000 9,000 9,000

Total Expense

1,327,422 1,340,700 1,429,040 1,380,189 1,422,417 1,620,233 1,661,843 1,711,423

Excess of Revenue over Expenses

39,066

  • 78,483
  • 21,915
  • 67,624
  • 54,357
  • 35,593
  • 4,201

14,133

Accumlated Surplus, Beginning of Year

789,348 742,760 828,414 828,414 806,499 752,142 716,549 712,349

Accumlated Surplus, End of Year

828,414 664,277 806,499 826,777 752,142 716,549 712,349 726,481

Accumulated Restricted Surplus (Reserve Accounts) Furnishings

7,000 47,000 7,000 7,000

Equipment

16,229 17,000 16,227 9,966 16,227 16,227 16,227

Computers & Software

75,000 50,000 50,000 50,000 50,000 30,000

Collection

129,353 147,353 110,822 147,353 44,154

Operating

50,750 51,334 50,750 50,750 50,750 50,750 50,750 50,750

Strategic Plan

13,500 13,500 3,500 3,500 3,500 3,500 3,500 5,859

Needs Assessment

6,475 6,475 6,475 6,475 6,475 291,832 326,187 244,774 268,569 171,106 106,952 76,952 63,084 420,778 664,227 536,584 536,584 561,725 581,037 609,597 635,397 261,864 326,187 214,877 160,000 165,000 238,000 215,000 228,000

  • 146,058
  • 169,862
  • 189,736
  • 150,000
  • 145,688
  • 209,440
  • 189,200
  • 200,000

536,584 820,552 561,725 546,584 581,037 609,597 635,397 663,397

Accumulated Surplus, End of year

828,412 664,277 806,499 760,791 752,142 716,549 712,349 726,481

Less Accumulated Restricted Surplus Ending Balance

291,832 326,187 244,774 268,569 171,106 106,952 76,952 63,084

Less Equity in TCAs (NBV of Assets) End of year

536,584 169,862 561,725 546,584 581,037 609,597 635,397 663,397

Unrestricted Surplus Year End
  • 4

168,228

  • 54,363
  • 1
Accumulated Restricted Surplus Ending Balance NBV Equity in Tangible Capital Assets Opening Balance Asset Additons in Current year Less Current Year Amortization Expense Net Book Value of Assets at Year End
slide-25
SLIDE 25

heart

Welcomes Everyone Boosts Economy Strengthens Community Sparks Innovaon Our community members

6,109 library cardholders 218,396 annual library visits 60,072 program parcipants 343,382 items checked out 46,069 e-materials downloaded 63,544 interlibrary loans requested 100,214 annual website visits 16,801 public computer hours 17,665 library WiFi sessions

The heart of

  • ur community

35 Fih Avenue www.sgpl.ca Telephone 780-962-4423 Email library@sgpl.ca Find us on Facebook, Twier, and Instagram

slide-26
SLIDE 26

Cultural Integrity & Regional Identy

Libraries form, maintain, and culvate local idenes with acvies and materials such as maintenance of local history collecons, Pysanky Easter Egg workshops, French materials, Indigenous Listening Circles, and Canadian Heritage Doll Kits.

Benefit = $205,000+

Social Inclusion

Libraries services equalize skill levels and support relaonships of mutual support and trust and provide people of all incomes with access to costly resources such as Braille materials and Daisy Readers, sensory backpacks, public computers, and WiFi.

Benefit = $889,000+

Cognive & Literacy Development

Libraries fill gaps le by schools and formal educaon systems, from helping parents and guardians facilitate the intellectual growth of their children to providing access to mulple forms of literacy including audio books, storymes, and book and wring clubs.

Benefit = $1,079,000+

Health & Wellness

Libraries encourage self-care and independence with opportunies and resources for autonomy and self-direcon that increases mental health and well-being including MADD/FASD awareness, bibliotherapy kits, reference requests, and IT support.

Benefit = $71,500+

Engaged Cizens & Safer Communies

Libraries strengthen community bonds and develop a shared sense of place and community while contribung to crime prevenon through social development with library patrons, the public, and volunteers at makerspaces and digital literacy acvites.

Benefit = $3,320,600+

Entertainment & Enjoyment

Libraries entertain people and create significant cognive and mental health benefits through access to a safe space where they don’t have to jusfy their presence and can simply enjoy E-Books, DVDs. CDs, periodicals, book and wring clubs, and special events.

Benefit = $3,706,800+

Economic Development

Employment and its corresponding mulplier effect, the dollar value of its collecons to patrons, capital spending, partnerships, and the localized sourcing of other materials contribute to and boost economic development.

Benefit = $265,600+ THE VALUE OF

Total Economic Benefit 9.5 MILLION

Total Social Return On Investment for every municipal dollar invested in SGPL $7.96

slide-27
SLIDE 27

Page 1 of 6

Plan of Service 2019-2023

  • A. Vision

To be recognized as a community champion of equality, collaboration, and inspiration.

  • B. Mission

Build Connections. Strengthen Community. Transform Lives.

  • C. Values

We are committed to:

  • intellectual freedom, and access to knowledge for all;
  • treating everyone with dignity, respect, courtesy and compassion;
  • providing quality service without bias;
  • encouraging innovation and personal development;
  • recognizing and valuing the contributions of staff and volunteers;
  • appreciating and responding to the diversity of our community.
  • D. Strategic Directions for 2019-2023

Based on the recommendation of the Library’s Community Planning Committee1, SGPL’s Plan of Service will focus on three strategic directions for the 2019-2023 time period: Visit a Comfortable Place: Community members of all ages will have barrier-free2 access to welcoming physical and virtual spaces. Practice and Promote Inclusion: Community members of all ages will have programs and services that embrace diversity through acceptance, appreciation, and recognition of all people in our community. Encourage Literacy: Community members of all ages will have programs and services that provide

  • pportunity for life-long learning while helping them make sense of the world in a variety of ways.

A focus on these strategic directions will enable SGPL to respond to community needs at a standard of excellence. The Plan of Service is a living document and, as action is taken, changes may be made to the plan and new objectives may be adjusted within available resources to realize the Vision, Mission, Values and Goals of SGPL.

1 SGPL used the Strategic Planning for Results process developed by Sandra Nelson for the Public Library

Association of the United States to develop its 2019-2023 Plan of Service. This process includes the formation of a Community Planning Committee (CPC). The Committee identifies community needs and recommends priority service responses (strategic directions) for the library to respond to these needs. The SGPL Board reviewed and approved the CPC recommendation on May 15, 2018.

2 Please see Appendix 1: Definitions of Key Terms for the definition of key terms used in the Plan of

Service.

slide-28
SLIDE 28

Page 2 of 6

  • E. Expected Results for 2023

The 2019-2023 Plan of Service is a framework for intentional action and the achievement of results. By 2023:

  • Community members are using the library in increasing numbers and express high levels of

satisfaction with the library’s programs and services.

  • SGPL is a destination for information, learning and community connection.
  • SGPL is welcoming and provides barrier-free access to library programs, services and spaces.
  • SGPL is a recognized champion of inclusion and diversity.
  • F. Goals

SGPL will pursue three goals over the 2019-2023 time period to act on the strategic directions recommended by the CPC and approved by the SGPL Board.

Strategic Priority Goals

Visit a Comfortable Place

  • 1. Community members will have barrier-free access to SGPL,

from anywhere, to pursue their personal interests. Practice and Promote Inclusion

  • 2. Community members will have opportunities to participate in

library programs and services that provide community connection and support. Encourage Literacy

  • 3. Community members will have opportunities to improve their

quality of life and engage in the community through literacy.

  • G. Objectives by Goal3

STRATEGIC DIRECTION 1: VISIT A COMFORTABLE PLACE GOAL 1: Community members will have barrier-free access to SGPL, from anywhere, to pursue their personal interests. Objective 1.1 By December 31, 2019, there will be a 15% increase in virtual visits to SGPL. For each subsequent year

  • f the Plan of Service (2020-2023), there will be a year over year increase of 5% in virtual visits.

Objective 1.2 Using December 31, 2018 as a benchmark, there will be a year over year increase in SGPL patron satisfaction rates of 3 out of 5 or better, to whom it applies when surveyed, with SGPL physical spaces for each year of the Plan of Service (2019-2023). Objective 1.3 There will be a year over year increase of 10% in partnerships to create SGPL points of access in the community for each year of the Plan of Service (2019-2023).

3 For an overview of the Plan’s Goals and Objectives on a single page see chart on page 4 under heading

  • H. Implementing the Plan of Service: Evaluating Results
slide-29
SLIDE 29

Page 3 of 6 STRATEGIC DIRECTION 2: PRACTICE AND PROMOTE INCLUSION GOAL 2: Community members will have opportunities to participate in library programs and services that provide community connection and support. Objective 2.1. Using December 31, 2018 as a benchmark, there will be a year over year increase in the number of SGPL patrons who indicate satisfaction rates of 3 out of 5 or better, to whom it applies when surveyed, that SGPL’s program and services respond to their personal interests4 for each year of the Plan of Service (2019-2023). Objective 2.2 Using December 31, 2018 as a benchmark, by December 31, 2020, there will be a 25% increase in library participants at SGPL. For each subsequent year of the Plan of Service (2021-2023), there will be a year

  • ver year increase of 15% in library participants.

Objective 2.3 For each year of the Plan of Service (2019-2023), SGPL will assess its programs and services to ensure the library offers a range of programs and services that reflect community demographics. STRATEGIC DIRECTION 3: ENCOURAGE LITERACY Goals 3: Community members will have opportunities to improve their quality of life and engage in the community through literacy. Objective 3.1 Using 2018 as a benchmark, by December 31, 2019, there will be a 10% increase in the circulation of SGPL collections. For each subsequent year of the Plan of Service (2020-2023), there will be a year over year increase of 5% in the circulation of SGPL collections. Objective 3.2 By December 31, 2020, 75% of SGPL patrons, to whom it applies when surveyed, will indicate that they were supported to improve a knowledge or competency in a specific area. For each subsequent year of the Plan of Service (2021-2023), this percentage will be maintained. Objective 3.3 By December 31, 2023, 75% of SGPL patrons, to whom it applies when surveyed, will indicate that they have participated in one or more of SGPL’s digital literacy initiatives.

4 Assumption: If library patrons are increasingly satisfied with the library’s capacity to respond to their

personal interests (2.1) and the numbers of patrons are increasing (2.2) this is an indicator that SGPL

  • ffers a wide range of programs and services to the community.
slide-30
SLIDE 30

Page 4 of 6

  • H. Implementing the Plan of Service: Evaluating Results

To realize the intention and targets of the Plan’s Goals and Objectives, staff will:

  • identify priorities,
  • develop detailed action plans and
  • assess results annually.

Strategic Priorities for 2019-2023 Goals Objectives Visit a Comfortable Place: Community members of all ages will have barrier-free access to welcoming physical and virtual spaces.

  • 1. Community

members will have barrier-free access to SGPL, from anywhere, to pursue their personal interests. Objective 1.1: By December 31, 2019, there will be a 15% increase in virtual visits to SGPL. For each subsequent year of the Plan of Service (2020-2023) there will be a year over year increase of 5% in virtual visits. Objective 1.2: Using December 31, 2018 as a benchmark, there will be a year over year increase in SGPL patron satisfaction rates of 3 out of 5 or better, to whom it applies when surveyed, with SGPL physical spaces for each year of the Plan of Service (2019-2023). Objective 1.3: For each year of the Plan of Service (2019-2023), there will be a year over year increase of 10% in partnerships to create new SGPL points of access in the community. Practice and Promote Inclusion: Community members of all ages will have programs and services that embrace diversity through acceptance, appreciation, and recognition of all people in our community.

  • 2. Community

members will have

  • pportunities to

participate in library programs and services that provide community connection and support Objective 2.1: Using December 31, 2018 as a benchmark, there will be a year over year increase in the number of SGPL patrons who indicate satisfaction rates of 3 out of 5 or better, to whom it applies when surveyed, that SGPL’s program and services respond to their personal interests5 for each year of the Plan of Service (2019-2023). Objective 2.2: Using December 31, 2018 as a benchmark, by December 31, 2020, there will be a 25% increase in library participants at SGPL. For each subsequent year of the Plan of Service (2021-2023), there will be a year over year increase of 15% in library participants. Objective 2.3: On an annual basis, SGPL will assess its programs and services to ensure the library offers a range of programs and services that reflect the community demographics. Encourage Literacy: Community members

  • f all ages will have

programs and services that provide

  • pportunity for life-

long learning while helping them make

  • 3. Community

members will have

  • pportunities to

improve their quality of life and engage in the Objective 3.1: Using 2018 as a benchmark, by December 31, 2019, there will be a 10% increase in the circulation of SGPL

  • collections. For each subsequent year of the Plan of Service

(2020-2023), there will be a year over year increase of 5% in the circulation of SGPL collections. Objective 3.2: By December 31, 2020, 75% of SGPL patrons, to whom it applies when surveyed, will indicate that they were supported to improve a knowledge or competency in a specific

5 Assumption: If library patrons are increasingly satisfied with the library’s capacity to respond to their

personal interests (2.1) and the numbers of patrons are increasing (2.2) this is an indicator that SGPL

  • ffers a wide range of programs and services to the community.
slide-31
SLIDE 31

Page 5 of 6 sense of the world in a variety of ways. community through literacy

  • area. For each subsequent year of the Plan of Service (2021-

2023), this percentage will be maintained. Objective 3.3: By December 31, 2023, 75% of SGPL patrons, to whom it applies when surveyed, will indicate that they have participated in one or more of SGPL’s digital literacy initiatives.

slide-32
SLIDE 32

Page 6 of 6

Appendix I: Definition of Key Terms

Barrier-Free The absence of physical, economic, and social obstacles that prevent or impede access to Spruce Grove Public Library Digital Literacy The ability to find, evaluate, apply, and create online information using current technology and electronic communication Diversity Being composed of differing elements and the inclusion of different types of people in Spruce Grove Public Library programs and services Inclusion Being free of barriers, prejudice, and bias that might otherwise prevent and or dissuade participation, involvement or membership such as gender, ethnicity, race, religion, politics, health, ability, and socio-economic status Library Participant An individual who has experienced something the library has to offer Literacy The foundation of life-long learning and successful living that results from actively developing the critical thinking skills that help people acquire, understand, and communicate information and thereby reach their full potential, have a better quality of life, and contribute to their community (Inspired by Edmonton Public Schools) Literacy Skills A developed competence with or knowledge in a specified area Partnership A mutually beneficial agreement between the library and another party that enhances and complies with Spruce Grove Public Library’s current plan of service Place A particular space that provides an awareness of surrounding and creates a sense of belonging Programs & Services All activities and resources provided by Spruce Grove Public Library Resources Spruce Grove Public Library staff, collection materials, technology, equipment, and facilities available to the public

Social Media Engagement Includes mentions, likes, shares, comments, and any other activity that is captured by analytics

Space A defined area that can be either physical or virtual in nature Virtual Visit The arrival and/or engagement of an individual accessing library websites, e-resources, social media, Internet, and/or Wi-Fi