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January 2018
Ruby Gonzalez
Our Mission
Improving health care access and
- utcomes for the people we serve
while demonstrating sound stewardship of financial resources
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Solving the Puzzle of LTSS Ruby Gonzalez January 2018 1 Our - - PowerPoint PPT Presentation
Solving the Puzzle of LTSS Ruby Gonzalez January 2018 1 Our - - PowerPoint PPT Presentation
Colorados No Wrong Door Efforts: Solving the Puzzle of LTSS Ruby Gonzalez January 2018 1 Our Mission Improving health care access and outcomes for the people we serve while demonstrating sound stewardship of financial resources 2 What we
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What we hope you walk away with today …
- An understanding of:
- The LTSS Puzzle
- No Wrong Door (NWD)
- NWD Regional Pilot Sites
- NWD Project Deliverables
- NWD Data Collection
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LTSS Puzzle: The Status Quo
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What is No Wrong Door?
No Wrong Door (NWD) is a seamless entry point system for all individuals accessing long-term services and supports (LTSS), regardless of age, disability or pay source.
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Background
Community Living Advisory Group (CLAG)
- Create comprehensive
access points for all LTSS
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Background
- Colorado Community Living
Plan (CCLP)
- Transition from long-term care
facilities and hospitals
- Diversion from long-term care
facilities
- Improve communication among
LTSS entry point organizations to:
- Provide accurate, timely and
consistent information about service options in Colorado
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Background
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Background
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Background
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NWD Mission
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Colorado’s NWD system, through collaborative partnerships, increased communication and shared technology, ensures that all Coloradans with disabilities and older adults are connected to the supports and services they need to live dignified and self- determined lives in the community of their choice, regardless of pay source.
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NWD Vision
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Coloradans with disabilities and older adults can easily
- btain comprehensive information and streamlined
access to personalized supports and services that promote dignity, respect and freedom of choice from wherever they enter the system and for as long as they need services through the system.
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Six Criteria of Colorado’s NWD System
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NWD on the Local Level
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State Level Oversight
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More Recent Developments
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Questions
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Regional Pilot Site Service Areas
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No Wrong Door Metro
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- Lead Agency: Colorado Access
- Project Lead: Lara Martinez
Option Counselors Staff Telephones Traveling Team Share Information via Alturista
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Larimer County No Wrong Door
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- Lead Agency: Larimer County DHS
- Project Lead : Kelly Morrison, Deputy Division
Manager, DHS Benefits Planning Division
Person-Centered Options Counselor New Tool to Assess Act as a Link
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Pueblo County No Wrong Door
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- Lead Agency: Senior Resource
Development Agency (ADRC)
- Project Lead: Tara Morrow,
ADRC/211 Supervisor Call Center Text & Chat Feature Ombudsman Restructure Database More accurate information Collaboration
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SW Colorado’s No Wrong Door
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- Lead Agency:
San Juan Basin Area Agency on Aging
- Project Lead: Christina Knoell, SBJ AAA Director
Person-Centered Options Counselor Improve Processes Centralized Hub
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Pilot Deliverables
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TOOLKIT Job Descriptions Decision Support Tools Operational Protocols
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Pilot Deliverables
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Regulatory & Policy Barriers ACTION PLANS Financial Model
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Data Collection Strategy
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Time Study Referring Agencies Front-line Staff Client/Proxy/Caregiver Administrative Costs
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Questions?
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Contact Information
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Aron Snyder No Wrong Door Implementation Project Manager Aron.Snyder@state.co.us Ruby Gonzalez No Wrong Door Implementation Policy Specialist Ruby.Gonzalez@state.co.us