Social Performance Mainstreaming at MFI level with Focus on Client - - PowerPoint PPT Presentation

Mainstreaming Social Performance in Microfinance: Implementing the “double-bottom line”

Savings and Credit Forum, 2nd July 2010

Federal Department of Foreign Affairs FDFA Swiss Agency for Development and Cooperation

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employment and income network

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Social Performance Mainstreaming at MFI level with Focus on Client Protection

Laura Foose, Social Performance Task Force Presentation no. 1 : 9.20 – 10.00

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Q1–Mission & Social Goals

Q3–Range of Products and Services (financial & non- Q11- Geographic outreach Q12- Women outreach

Q8– Social responsibility to clients Social Goals Q2-Governance

(financial & non- financial) Q4–Training of staff on social performance Q5–Staff performance appraisal and incentives Q6–Market research on clients Q7–Measuring client retention Q14–Poverty assessment Q12- Women outreach Q13- Clients outreach by lending methodology Q17-Products Q18–Employment (Family & Hired in credit supported ents.) Q19–Children in School (girls/boys) Q20–Poor and very poor clients Q21–Clients in poverty Q22–Clients out of poverty

clients Q9-Cost of services to clients Q10–Social responsibility to staff Q15 – Social responsibility to the community Q16–Social responsibility to the environment

MFIs that want to update their profile on MIX Market with the social performance indicators are expected to be able to report information on the 13 indicators contained in Part I of the report (indicators highlighted in yellow).

Regulators & Policymakers Investors & MIVs Donors

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