SmartSA Vendor Summit Sustainability Karen Guz Director, Water - - PowerPoint PPT Presentation

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SmartSA Vendor Summit Sustainability Karen Guz Director, Water - - PowerPoint PPT Presentation

SmartSA Vendor Summit Sustainability Karen Guz Director, Water Conservation San Antonio Water System SAWS Operations Innovations Just a few examples Water Operations Remote Sensing; leak ID Camera Pipe Assessment Sewer


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SLIDE 1

SmartSA Vendor Summit

Sustainability Karen Guz Director, Water Conservation San Antonio Water System

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SLIDE 2

SAWS Operations Innovations

Just a few examples…

  • Water Operations

– Remote Sensing; leak ID – Camera Pipe Assessment

  • Sewer Operations

– Smart Manholes – Pipe Replacement Technology

  • Contractor Locate Requests

– GIS enabled on-line system

  • Advanced Meter Integration

– Pilot expected late 2019

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SLIDE 3

Customer Relationships Innovations

Meeting Customer Needs:

  • Call Center Improvements
  • Customer Service CRM

soon!

  • My Account Portal
  • New saws.org soon!
  • High Bill Self Help

Tools..soon!

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SLIDE 4

Conservation Program Innovations

  • CRM Platform: Salesforce

– Electronic Coupon Tools

  • Weekly E-Newsletter with

Weather Based Watering Advice

  • Personalized Monthly WaterSmart

Reports

  • Random Control Trials: App Based

Irrigation Controllers, Flume Flow Sensors, Report Responses

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SLIDE 5

Working With SAWS

  • Check our www.saws.org procurement

information for services & produces needed

  • Have a solution for us? Send us information

telling us about it.