SIMULATION MODELING PROJECT OF THE EYE SOC CLINIC Clay Goh, Mack - - PowerPoint PPT Presentation

Clay Goh, Mack Pan, Ng Yan Jun, Caroline Lee Innovation and Improvement 20 Aug 2013

SIMULATION MODELING PROJECT OF THE EYE SOC CLINIC

Acknowledgment We would like show our appreciation to our beloved Nursing, Allied Health and Service Operations Colleagues: NC Manjinder, Jason Kwan, Sim Siew Ngoh, Aloysius Chen, Joyce Tan, Ivy Chong and many more.

2

INTRODUCTION TO JURONG HEALTH SERVICES

Clay Mack Yan Jun Caroline

INNOVATION AND IMPROVEMENT

I&I EXECUTIVE

What my colleagues think I do What my parents think I do What I am doing What my boss think I do

4

VOICE OF CUSTOMER

Define

Doctor’s consultation VA test Financial Counseling Optometrist services

• To reduce wait time to consult by 20%
• To reduce total turnaround time (TAT) by 20%

5

OPPORTUNITIES FOR IMPROVEMENTS Shorter waiting time Increase resource utilization Shorter lead time

Define

PATIENT JOURNEY IN EYE CLINIC

6

Registration Visual Acuity 1st Consult Optometrist Services 2nd Consult Appointment

Measure

7

SIMULATION MODELING

Analyse

8

POTENTIAL IMPROVE PLAN 1 – AREAS WITH LONG WAITING TIME

Improve

9

POTENTIAL IMPROVE PLAN 2 – APPOINTMENT BOOKING SYSTEM

Improve

Patient Pt 1 Pt 2 Pt 3 Pt 4 Pt 5 Procedure 30 mins 60 mins 30 mins 60 mins 30 mins Pt 1 Pt 2 Pt 3 Pt 4 Pt 5 30 mins 60 mins 30 mins 60 mins 30 mins

30 mins 90 mins 120 mins 180 mins

Pt 1 Pt 3 Pt 5 Pt 2 Pt 4 30 mins 30 mins 30 mins 60 mins 60 mins

30 mins 60 mins 90 mins 150 mins

Total wait time: 420 mins Total wait time: 330 mins

WE AIM TO RAISE THE BAR

10

Clinical Quality Service Quality Process Quality

NTFGH & JCH