Sharing Success Stories from the Field Panelists: Pamela Pflueger, - - PowerPoint PPT Presentation

Hearing Loop Advocates Panel

Sharing Success Stories from the Field

Panelists: Pamela Pflueger, Karen MacLennan, Monique Hammond, Barb Krause & Todd Hendries, Cheri Perazzoli, Carol Lomicky Moderator: Juliëtte Sterkens

Creating Communication Access In Airports

Pamel ela Pflueger eger & Associ ciat ates, s, Inc. nc.

and

People with hearing loss need:

 Effective m methods of d daily p participation a and communication in traveling.  Recei eceive e emer ergen ency cy i inform rmation i in a clear ear, c complete, a and timely fashion.  Airpo ports m must comply w with t h the ADA, E Effective C Communi unication p n provision of Ti Titl tle II, S Sec ecti tion 5 504 of t the R Reh ehabilitati tion Ac Act, t, and the e Ai Air Carrier Ac Access Ac Act. t.

Wh Why A y Are Hearing Loop

• p S

Systems N Needed I In Airpor

• rts

ts?

ADA Title II, Effective Communication, Section 35.160

 A public lic e entit ity m must e ensure t that c communic icatio ions w with m members o

• f the p

public lic w with d disabil ilit itie ies:

• Are as e

effectiv ive a as communic icatio ion w with o

• thers 28C

28CFR35 35.160 160 (A).  A pub public e entity m mus ust:

• Furnis

ish a appropria iate auxilia iliary a aids a and s servic ices 28 28 CFR 35. 35.160 160 (1) 1).  An auxilia iliary aid a and s servic ice i is an assis istiv ive l listenin ing s g system w whic ich i is a Hearin ing L g Loop S System.  The he pub public e entity m mus ust g give:

• Prim

imary c consid ideratio ion to the r requests o

• f the i

indiv ivid idual 28C l 28CFR36. 36.16 160 ( 0 (2) 2).  In o

• rder

er to b be ef effec ective e auxi xiliary aids a and s services es must:

• Be p

provid ided in a accessib ible le f formats.

• In a timely m

manner.

• Protect p

privac acy a and indep epen enden ence. e.

Legis isla latio ion A Affectin ing A g Airp rport rts A And A Assis isted L Listenin ing S g Systems

Air Carrier Access Act (ACAA) Section 382.53

 (a)(1) A carrier must ensure that a passenger with a disability who identify themselves as persons needing visual or hearing assistance:

• Have prompt access to the same information provided to other

passengers at each gate, ticketing area, and customer service desk that you own, lease, or controlled by the air carrier.  (3) At any U.S. airport covered by this paragraph where the airport has effective control over the covered gates, ticketing areas, and customer service desks:

• Air carriers and Airports are jointly responsible for compliance.

Sec ection 504 504 o

• f the R

he Reha ehabilitation Ac Act of 197 1973

 Areas i in an airport wh wher ere F Fed ederal f funds a are e used ed f for progr gram/construction:

• Requir

ire au auxilia iliary aid aids an and service f for

• r e

effective communicati tion.

Greater Rochester International Airport (NY)

 ROC OC h has: Interpretype: this a allows P PWHL t to text v via l link nked l d laptop computers a at t tick cket c counters, c car r rental desks, s secu curity y check ckpoints, etc. c.  Public a acce ccess v s video phones, visual p paging o

• r messaging screens.

 Loo

• op s

system w will ll be i e in a all l 21 gate a e areas / / hol

• ld r

room

• oms and c

con

• ncourses

(designe ned by d by Heari ring ng L Loops U Unlimited, d, i ins nstalled by d by H Heari ring ng L Loop p Systems).  Cou

• unter l

loo

• ops a

at all ll t ticket, g gate e and p poin

• int of
• f s

ser ervic ice/food cou

• urt c

counters.  Enha hanc nced l lighting will f flash t to signa nal b boardi ding ng t time a and d gate cha hang nges  Proj

• jected date of
• f com
• mple

letio ion f for

• r the l

e loo

• op s

system: Fall, ll, 2 2018

Grea eater er Roche hester er Interna nationa nal Airport

• rt

Austin-Bergstrom

International Airport

 Loop systems are being installed in all gate area hold rooms in AUS Terminal Expansion Program  Includes 12 gates  Project date of completion: Fall, 2018

Austin- Bergstro rom Interna nationa nal Airport

• rt

 Loop s system ems a are b being ng i installed i ed in all g gate a area ea h hold d room

• oms i

in PH PHX T Terminal 3 3 for

• r Sou
• uth a

and N Nor

• rth C

Con

• ncou
• urse

Inc ncludes 25 g es 25 gates es Other er area eas o

• f Termina

nal 3 3 and T Termi minal 4 4 are being ng c consider dered Proj

• ject d

date of

• f com
• mpletion
• n:

: Fall, 201 2018

Ph Phoe

• enix

x Sky H Harb rbor

• r

Interna nationa nal Airport

• rt

Importance ce O Of Community A Advocacy!

 Where’s your voice? Airports ts n nee eed t to h hea ear f from t thei eir c community ty to to v validate y e your use, s support, a and effec ectiven enes ess o

• f l

loop s system ems  Most frequent feedback from airport staff: “We never receive any comments or complaints from people with hearing loss about using our facilities or services.”  Write to the Airport Executive Staff at each airport in your area:

• Share

e your e exper erien ences es

• Sugges

est w t ways to to improve c e communicati tion a acces ess

For q ques esti tions s contact ct: Pam am P Pflueg eger er

Senior Business Development Consultant Hearing Loop Systems, Inc.

480 480-32 326-775 7759 pamela laapj@gmail. il.com

Karen MacLennan, AuD

Audiologist North East Hearing

Monique Hammond, Pharmacist

Author, Speaker and Hearing Loss Advocate www.hearing-loss-talk.com Monique.hearing@gmail.com Founding member Loop Minnesota www.loopminnesota.org Past president HLAA TC www.hlaatc.org

Loop M Minn nnesota

• Since 2014
• Loops around the Twin Cities
• MN State Legislature 2017 Bill:

Public Money for Loops in Public Places

• Give a YouTube Loop Demo if possible
• Public Access for PWHL
• Success f

ss for W r WHOL OLE S State

Effecti ective A Advoc

• cacy

Bui uild a a Power er Base se

• Own Community, Place of Worship etc.
• Connect with Others of Like interest
• Network, Insider information
• Example

Effecti ective A Advoc

• cacy
• Prepare for Meetings
• Coherent Message
• What is in it for your Contact?
• Give a YouTube Loop Demo if possible
• Be Ready to Answer Basic Questions
• From
• m M

Minnesota? a? Join u us at L LOOP MI MINN NNESO SOTA!

Messiah Gets a Loop

Plymouth, Minnesota messiahchurch.org

Selling the idea

• High percentage of seniors, snow-birds, world-travelers
• Funding sources? Designated gifts?
• Paid study: Estimated costs
• “Is this a want or a need?”
• “How many people are going to use it?”
• Coaching
• Inside
• Outside
• Ops presentation
• Quality matters

It works!

• Secret weapons

Community Outreach

• Press Release
• MN Conference of the UMC
• Event
• Loop “listeners” available
• Juliëtte as guest speaker
• Multi-Media (MN Department of Human Services,

Deaf and Hard of Hearing Services, PSA)

• Musical selection from church musicians
• Child’s prayer
• Information Fair

Advocacy & Access Go Hand in Hand

Making the ADA Work for You

Cheri Perazzoli

GITHL Committee, Chair

Your Voice Will Make Change Happen!

Make A Request

Put your request in writing. Specify what you need! Use ADA speak.

Ask for What You Need!

Request communication access everywhere you go Thank venues and supporters

Additional Information:

GITHLinfo@hearingloss.org

Carol Lomicky, PhD

Professor Emerita in Journalism University of Nebraska at Kearney lomickyc@unk.edu

Panel Discussion

Karen MacLennan Cheri Perazzoli Pamela Pflueger Carol Lomicky Monique Hammond Barb Krause & Todd Hendries