SLIDE 1 Setting the Emotional Tone:
Managing Emotional Culture in the Library
Jason Martin Walker Library, Middle Tennessee State University jason.martin@mtsu.edu
SLIDE 2 About Me
- Associate Dean, Walker Library, MTSU
- Assessment
- Professional Development
- Researcher, Author, and Presenter
- Leadership
- Emotional Intelligence
- Mindfulness
- Organizational Culture
SLIDE 3
Introduction
Modeling good organizational behavior using emotional intelligence.
SLIDE 4
Introduction
SLIDE 5
What is Emotional Intelligence?
SLIDE 6 Emotional Intelligence
Goleman (2004) wrote, “Emotional intelligence, at the most general level, refers to the abilities to recognize and regulate emotions in ourselves and
SLIDE 7 Emotional Intelligence
- Emotional Intelligence
- Self-Awareness
- Self-Management
- Social Awareness
- Relationship Management
SLIDE 8 Overview
SELF OTHERS AWARENESS (RECOGNITION) Self-Awareness
- Understand emotions
- Know who they are
- Value-driven and self-
accepting
Social Awareness
- Empathy
- Compassion
- Considering emotions
when making decisions
- Work to understand others
MANAGEMENT (REGULATION) Self-Management
- Self-control
- Work-life balance
- Long-term achievement
- Mindful
Relationship Management
- Building relationships
- Influence and inspiration
- Communication
- Be open and curious
SLIDE 9
Emotional Intelligence
Why is emotional intelligence important to leadership?
SLIDE 10
Emotional Intelligence
Leadership is emotional.
SLIDE 11
Emotional Intelligence
Self-awareness and social awareness are the cornerstones of emotional intelligence.
SLIDE 12
Emotional Intelligence
While all four pieces play an important role in managing emotional culture, this webinar will focus on social awareness and relationship management.
SLIDE 13
Emotions in the Workplace
SLIDE 14
Emotions in the Workplace
Libraries need a healthy emotional culture in order to work well together and be a functional organization.
SLIDE 15
Emotions in the Workplace
Culture is the shared values, norms, and accepted behaviors of an organization.
SLIDE 16
Emotions in the Workplace
Emotions are fine in the workplace.
SLIDE 17
Emotions in the Workplace
Problems arise from too much or too little emotions.
SLIDE 18
Emotions in the Workplace
Emotions must be expressed constructively.
SLIDE 19
Emotions in the Workplace
As a leader, stay grounded and use emotions wisely.
SLIDE 20
Self-Awareness
SLIDE 21 Self-Awareness
- What look are you projecting to
your library?
- What does that look say about
you?
SLIDE 22
Self-Awareness
Are you emotionally aligned?
SLIDE 23 Self-Awareness
unconscious bias.
- See every person and situation
with fresh eyes.
SLIDE 24
Self-Awareness
Where do you excel?
SLIDE 25
Self-Awareness
Are you allowing emotion to control your actions?
SLIDE 26 Self-Awareness
- Conscious pause
- Right now I am thinking…
- Right now I am feeling…
SLIDE 27
Self-Awareness
Mindfulness
SLIDE 28
Self-Awareness
Reflect and explore why.
SLIDE 29
Self-Management
SLIDE 30
Self-Management
Emotional consistency.
SLIDE 31
Self-Management
Is it your mood? Or is it you?
SLIDE 32 Self-Management
- Respond do not react.
- Delay your response.
SLIDE 33
Self-Management
Be aware of body language and facial expressions.
SLIDE 34
Self-Management
Monitor what you say to yourself.
SLIDE 35
Self-Management
Working after work.
SLIDE 36
Self-Management
Self-Care
SLIDE 37 Self-Management
- Develop and use your positive.
- Manage your negative.
SLIDE 38
Social Awareness
SLIDE 39
Social Awareness
What is empathy?
SLIDE 40 Social Awareness
- Types of empathy
- Cognitive
- Emotional
- Empathic concern
SLIDE 41
Social Awareness
Problems with empathy.
SLIDE 42
Social Awareness
What is compassion?
SLIDE 43
Social Awareness
Empathy v. Compassion
SLIDE 44 Social Awareness
- Organizational awareness is a
kind of empathy.
- Understand the people and
culture of your library.
SLIDE 45
Social Awareness
Resonant v. Dissonant Leadership and Organizations
SLIDE 46
Social Awareness
Relate with your co-workers.
SLIDE 47 Social Awareness
- Acknowledge feelings and emotions.
- Influence and redirect emotions.
SLIDE 48
Social Awareness
Group problem solving.
SLIDE 49
Social Awareness
Reward behavior you want to see.
SLIDE 50
Social Awareness
When problems arise, do not be passive.
SLIDE 51
Social Awareness
Help develop a sense of purpose for the library and create hope and a vision for a better future.
SLIDE 52 Social Awareness
Creating new norms and changing
SLIDE 53
Relationship Management
SLIDE 54
Relationship Management
Leadership is relationships.
SLIDE 55
Relationship Management
Relations Leaders v. Task Leaders
SLIDE 56 Relationship Management
- Communicate effectively
- Be transparent
- Actively listen
SLIDE 57 Relationship Management
- Antagonistic relationships
- Focus on facts, not people.
- How did I contribute to this?
- Meet hardness with softness.
- Provide room to back down.
SLIDE 58 Relationship Management
- Use the 3 R’s
- Redirection
- Reciprocity
- Rationality
SLIDE 59 Relationship Management
- Passive aggressive colleagues
- Conscious pause
- Benefit of the doubt
- Focus on the message
SLIDE 60
Review
SLIDE 61 Review
- Cannot change everything at
- nce.
- Aim large, but start small.
- Small things add up to big things.
SLIDE 62 Review
- What message are we sending
with our behavior?
- How can we better model good
- rganizational behavior?
SLIDE 63 Review
- Self-Awareness
- What are we feeling?
- Why are we feeling it?
- Is it controlling us?
SLIDE 64 Review
- Self-Management
- Not letting what we are feeling
control us.
- Changing what we are feeling.
- Managing the message we send.
SLIDE 65 Review
- Social Awareness
- Being aware of others’ perspectives
and what they think and feel.
- Being attuned to our library’s
emotional culture.
- Influencing the emotional culture of
the library.
SLIDE 66 Review
- Relationship Management
- Developing relationships
throughout the library.
especially difficult ones.
SLIDE 67 Review
drjasonmartin.info/professional/ research/manageec/
- E-Mail: jason.martin@mtsu.edu
