Session Goals Session Goals 1. Learn value of designing for the - PDF document

Desig Designin ing with with the User in the User in Mind / Mind / Session Session 1 1 Dani Dani Rick Ricker ert, Senior Business Analyst, Utah Dept of Human Services Mik Mike K Kenne nney, Executive Director, Kinnect Ohio Sean Pear Sean P arso son, Chief Information Officer, New Mexico Department of Human Services Tina R Tina Ruther therford, Deputy Director Franklin County (OH) Children’s Services Nico Nicole T Tecco cco Reece, eece, Chief Product Officer, Casebook PBC John John Sta Stavropolo lous, Product Director, Casebook PBC Jacque Gom Jacq Gombac ach, h, Founder & CEO, Captuva 1 2 Session Goals Session Goals 1. Learn value of designing for the user 2. Become familiar with design techniques that will reduce risk in technology projects 3. Learn repeatable, human-centered methods for problem solving and validation to bring back home to your team(s) 4. You will fail today, you will fail fast, and you will learn even faster so you can succeed big in the future! 1

3 Wh Why? y? ● Cheap, fast, easy ● Avoid designing or coding solutions that might not work ● Validate fast, early, and often! 4 Ho How? w? 2

5 Break Int Break Into Groups Groups ● Break into groups ● 5-6 participants per group ● 1 facilitator ● Distribute materials 6 Problem, Choose Problem, Choose ● Pr Proble oblem A m A ○ Before a child enters into a child welfare system, what technology solutions can help provide preventative care and resources, to mitigate opioid related challenges? ● Pr Proble oblem B m B ○ What technology solutions can help a child welfare worker managing an opioid-related case, find family members, and encourage families to participate in child placement? 3

7 Pe Person, E Empathize ● Imagine how the person in question might encounter the problem you chose ● Answer Handout questions 8 Solution, Ideat Solution, Ideate ● How can we help solve the problem? ● Quickly brainstorm together ● What steps are involved? 4

9 Risk Risk, Identify , Identify ● What part of your solution has the biggest chance of failure? ● How might you change the solution to make it less risky? 10 Pro Prototype, Build ype, Build 1. Facilitators will distribute supplies 2. Build out each step of your solution 3. If your screen has a button, create a second screen that shows what happens after that button is engaged 4. If you miss a step, you will have time later to add it during the test 5

11 Revie view Plan f Plan for Session 2 r Session 2 ● Why Session Two Matters ○ Learn how to validate your Prototype ○ Learn where it fails ○ Learn how to fix it ○ Fast! 12 Thank Y Thank You! u! ● We will see you after lunch for Session 2! 6