services Parashoot & Sheltered Outreach Service (S.O.S) - - PowerPoint PPT Presentation

Raven Floating support services

Parashoot & Sheltered Outreach Service (S.O.S)

Background – Raven Housing Trust

• Formed in 2002 - transfer from

Reigate and Banstead borough council

• Over 7000 homes including rented,

leasehold, shared ownership, key worker, sheltered, temporary accommodation

• 3 support services – Temporary

Accommodation, Sheltered including

• utreach (SOS) and ‘Parashoot’ – joint

contract with Prospect housing & support services

Raven Floating Support Services for Vulnerable People April 2014

Why floating support services?

• SP funding
• Identified need
• Aiming to keep older people in their own homes
• Identified that a number of vulnerable residents were

struggling to maintain GN tenancies without additional support

• Prep for welfare reform

Raven Floating Support Services for Vulnerable People March 2014

Identifying who needs support

• Close liaison with Local Authorities and commissioning

managers

• Identify at sign up or move from temporary

accommodation

• Identify through housing management teams e.g. rent

arrears / visits / Community Incident Action Group / supporting vulnerable families / Community Safety Partnership

• Formal referral process for both services – either through

LA or direct to Raven

Raven Floating Support Services for Vulnerable People April 2014

Funding the services

• Initially SP funded
• Looking at future alternatives
• Self funders for SOS
• Intensive Housing Management
• Parashoot is tenure neutral

across East Surrey

• Potential to move SOS to be

tenure neutral

Raven Floating Support Services for Vulnerable People April 2014

SOS:

• 32 customers since

summer 2012 Parashoot:

• 510 customers since

April 2011

Case studies

• Case studies illustrate some of the difficulties experienced

by some people affected by welfare reform

• Support services picking up some cases and providing

assistance and advice

• Case studies also highlight potential risks if support is not

provided

• What would have happened in these cases if support was

not available?

• What about other cases not being picked up?

Raven Floating Support Services for Vulnerable People April 2014

Case studies - SOS

Raven Floating Support Services for Vulnerable People April 2014

• Widower with moderate learning difficulties & no NOK
• Isolated and lonely
• Identified for SOS following contact with customer services team
• Unable to manage, property, furniture and garden all in poor condition
• One off deep clean of property and clearance of garden arranged & social care

team providing ongoing cleaning services

• New furniture and carpets donated
• Through SOS, involved in social activities at nearby sheltered scheme
• Daily phone calls and weekly visits from SOS
• Vastly improved independence, mental health and physical wellbeing
• Feels now has a secure future in his home.

Case studies - SOS

• Older single man, early signs of dementia
• Initially referred to Parashoot
• One of the first SOS customers
• No support from any agencies
• Referred to memory clinic
• Social care team contacted to put a care package in place
• Increased support as dementia progressed – enabled to stay in own

home for additional 14 months before needing residential care

• Twice weekly visits from SOS
• Key safe and alarm pendant provided
• Health and safety issues addressed – e.g. removed gas fire
• Helped to attend activities in nearby sheltered scheme to reduce

isolation

Raven Floating Support Services for Vulnerable People April 2014

Case studies - Parashoot

Raven Floating Support Services for Vulnerable People April 2014

• Single man - affected by 25% reduction in Housing Benefit due to Welfare Reform
• Suffered with depression and anxiety - feeling suicidal as a result of ‘bedroom tax’
• Multiple debts following historic failed business venture
• £11.00 per week for food and all household bills after rent, water and electricity
• Reliant on food bank and borrowing money from friends to eat
• Parashoot applied successfully for DHP
• Reassessed HB and other benefits – Increased as had been wrongly calculated
• Now also receiving council tax support
• Signposted to specialist debt advice – now has a debt management plan
• PIP applied for
• Taken part in a ‘back to work programme’

Case studies - Parashoot

• Single man – with mental health and mobility problems
• Multiple debts
• Living in unsafe conditions
• ESA reduced following medical assessment
• Budgeting advice and support
• Application for DLA and blue badge
• Engaged with GP – referred to physiotherapy and

psychotherapy

• Successfully challenged ESA decision – backdated (£1000)
• Grants applied for – new cooker and bed

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Outcomes

• Throughput of cases through

Parashoot is v high

• Not seeing ‘revolving door’
• Are seeing that some people

need to be referred on to longer term support

• Some people receiving SOS

support have moved into sheltered accommodation

Raven Floating Support Services for Vulnerable People April 2014

SOS:

• 11% of contract capacity
• 1.75% short-term support

Parashoot:

• 196% Throughput
• 3.6 month av. support

What would we do differently?

• Parashoot staffing structure
• Interaction with other teams
• Increased visibility/activity with

Hub and Spoke model links

• Social networks between SOS

& schemes

• Working with GP’s
• Home from hospital

The future… Integrated with other support services Links with health – commissioning groups

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• Social care commissioning
• pportunities – relieving

pressure on A&E.

Some stats…

• Parashoot: Approx. 65% clients receiving support are

affected by spare room subsidy

• 80% have low level vulnerability or mental health problems

and are unlikely to be able to deal with welfare reform unsupported.

• DHP applied for by support team
• Floating support service intended to be short term (6

months)

• What happens if customers are not identified as ‘vulnerable’

& requiring additional support when Universal credit arrives?

Raven Floating Support Services for Vulnerable People April 2014

Page title

Amy Cheswick Head of Housing Management amy.cheswick@ravenht.org.uk Gill Peckham Housing Manager, Supported Housing and Lettings gill.peckham@ravenht.org.uk

Raven Floating Support Services for Vulnerable People April 2014