Raven Floating support services Parashoot & Sheltered Outreach Service (S.O.S)
Background – Raven Housing Trust • Formed in 2002 - transfer from Reigate and Banstead borough council • Over 7000 homes including rented, leasehold, shared ownership, key worker, sheltered, temporary accommodation • 3 support services – Temporary Accommodation, Sheltered including outreach (SOS) and ‘Parashoot’ – joint contract with Prospect housing & support services Raven Floating Support Services for Vulnerable People April 2014
Why floating support services? • SP funding • Identified need • Aiming to keep older people in their own homes • Identified that a number of vulnerable residents were struggling to maintain GN tenancies without additional support • Prep for welfare reform Raven Floating Support Services for Vulnerable People March 2014
Identifying who needs support • Close liaison with Local Authorities and commissioning managers • Identify at sign up or move from temporary accommodation • Identify through housing management teams e.g. rent arrears / visits / Community Incident Action Group / supporting vulnerable families / Community Safety Partnership • Formal referral process for both services – either through LA or direct to Raven Raven Floating Support Services for Vulnerable People April 2014
Funding the services • Initially SP funded SOS: • Looking at future alternatives • 32 customers since summer 2012 • Self funders for SOS • Intensive Housing Management Parashoot: • Parashoot is tenure neutral • 510 customers since across East Surrey April 2011 • Potential to move SOS to be tenure neutral Raven Floating Support Services for Vulnerable People April 2014
Case studies • Case studies illustrate some of the difficulties experienced by some people affected by welfare reform • Support services picking up some cases and providing assistance and advice • Case studies also highlight potential risks if support is not provided • What would have happened in these cases if support was not available? • What about other cases not being picked up? Raven Floating Support Services for Vulnerable People April 2014
Case studies - SOS • Widower with moderate learning difficulties & no NOK • Isolated and lonely • Identified for SOS following contact with customer services team • Unable to manage, property, furniture and garden all in poor condition • One off deep clean of property and clearance of garden arranged & social care team providing ongoing cleaning services • New furniture and carpets donated • Through SOS, involved in social activities at nearby sheltered scheme • Daily phone calls and weekly visits from SOS • Vastly improved independence, mental health and physical wellbeing • Feels now has a secure future in his home. Raven Floating Support Services for Vulnerable People April 2014
Case studies - SOS • Older single man , early signs of dementia • Initially referred to Parashoot • One of the first SOS customers • No support from any agencies • Referred to memory clinic • Social care team contacted to put a care package in place • Increased support as dementia progressed – enabled to stay in own home for additional 14 months before needing residential care • Twice weekly visits from SOS • Key safe and alarm pendant provided • Health and safety issues addressed – e.g. removed gas fire • Helped to attend activities in nearby sheltered scheme to reduce isolation Raven Floating Support Services for Vulnerable People April 2014
Case studies - Parashoot • Single man - affected by 25% reduction in Housing Benefit due to Welfare Reform • Suffered with depression and anxiety - feeling suicidal as a result of ‘bedroom tax’ • Multiple debts following historic failed business venture • £11.00 per week for food and all household bills after rent, water and electricity • Reliant on food bank and borrowing money from friends to eat • Parashoot applied successfully for DHP • Reassessed HB and other benefits – Increased as had been wrongly calculated • Now also receiving council tax support • Signposted to specialist debt advice – now has a debt management plan • PIP applied for • Taken part in a ‘back to work programme’ Raven Floating Support Services for Vulnerable People April 2014
Case studies - Parashoot • Single man – with mental health and mobility problems • Multiple debts • Living in unsafe conditions • ESA reduced following medical assessment • Budgeting advice and support • Application for DLA and blue badge • Engaged with GP – referred to physiotherapy and psychotherapy • Successfully challenged ESA decision – backdated (£1000) • Grants applied for – new cooker and bed Raven Floating Support Services for Vulnerable People April 2014
Outcomes • Throughput of cases through SOS: Parashoot is v high • 11% of contract capacity • Not seeing ‘revolving door’ • 1.75% short-term support • Are seeing that some people Parashoot: need to be referred on to longer • 196% Throughput term support • 3.6 month av. support • Some people receiving SOS support have moved into sheltered accommodation Raven Floating Support Services for Vulnerable People April 2014
What would we do differently? • Parashoot staffing structure The future… • Interaction with other teams Integrated with other • Increased visibility/activity with support services Links with health – Hub and Spoke model links commissioning groups • Social networks between SOS & schemes • Working with GP’s • Social care commissioning opportunities – relieving • Home from hospital pressure on A&E. Raven Floating Support Services for Vulnerable People April 2014
Some stats… • Parashoot: Approx. 65% clients receiving support are affected by spare room subsidy • 80% have low level vulnerability or mental health problems and are unlikely to be able to deal with welfare reform unsupported. • DHP applied for by support team • Floating support service intended to be short term (6 months) • What happens if customers are not identified as ‘vulnerable’ & requiring additional support when Universal credit arrives? Raven Floating Support Services for Vulnerable People April 2014
Page title Amy Cheswick Head of Housing Management amy.cheswick@ravenht.org.uk Gill Peckham Housing Manager, Supported Housing and Lettings gill.peckham@ravenht.org.uk Raven Floating Support Services for Vulnerable People April 2014
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