Service Section Service Section Technical Training Technical - - PowerPoint PPT Presentation

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Service Section Service Section Technical Training Technical - - PowerPoint PPT Presentation

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Service Section Service Section Technical Training Technical Training December 2004 December 2004 Technical Training Technical Training Technical Training e - Distributors for Technical and Product Section e- -Distributors for Technical

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

Service Section Service Section Technical Training Technical Training December 2004 December 2004

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Distributor for

Distributor for Technical Technical and and Product Section Product Section

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

Introduction Introduction

What is e What is e-

  • Distributors ?

Distributors ?

  • e-Distributors is the name of OYL’s e-

Business module

  • It is a ONLINE transaction system specially

designed for OYL’s distributors

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

Introduction Introduction Objective Objective

  • To improve information flow from

factory to distributors.

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

Introduction Introduction

How to logon to How to logon to e e-

  • Distributors?

Distributors?

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

Introduction Introduction

  • e-Distributors web site.

1) Key in this URL address in the address tool bar

2) Click here to enter e-Distributors login page

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

Introduction Introduction

  • Input Partner ID and Password
  • Click on Login button
  • Input Partner ID and Password
  • Click on Login button
  • e-Distributors login page.
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

Introduction Introduction

  • e-Distributors main page.
  • e-Distributors
  • e-Distributors
  • e- Service
  • e- Service
  • e-Product
  • e-Product
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Product

Product

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Product

Product

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Product

Product

Marketing Bulletin

  • Provide the information on :-

> New product launched > New features added > Discontinued of products > New leaflet / updated leaflet

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Product

Product

  • List of Marketing Bulletin issued
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Product

Product

  • List of Marketing Bulletin issued

Title Date uploaded Bulletin number and File name Click here to view the bulletin Click here to download the bulletin

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Product

Product

  • Example of Marketing Bulletin.
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Product

Product

Products

  • New Products

> Products that launched within that particular FY.

  • Current Products

> Existing active products other than New Products.

  • Future Development

> Products that will be launched in future.

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Product

Product

  • Example of New Products page
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Product

Product

  • Example of New Products page

Click here to view document Click here to download document

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Product

Product

  • Example of Current Products page
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Product

Product

  • Example of Future Development
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

Online Component Specification

  • Provide the technical specification of :-

> Compressor > Indoor Motor > Outdoor Motor

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Online Component Specification page
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Online Component Specification page

2) Click here to view the technical data 1) Click here to select model

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Example of component specification

Summary of compressor data Summary of compressor data

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

Technical Info

  • Library of technical literature.
  • Consist of following manuals :-

> Application Manual > Handset Operation Manual > Installation Manual > Technical Manual > Service Guide Book > e-Feedback User Manual

  • Presentation materials
  • Software tools
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • List of Application Manual
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • List of Application Manual

Title Date uploaded Description Click here to view the manual Click here to download the manual

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Example of Application Manual
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • List of Handset Operation Manual
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

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  • Service

Service

  • List of Handset Operation Manual

*Click the link to view the manual Click the link to download the manual

*(depends on which language required)

Title Date uploaded Description

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Example of Handset Operation Manual
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • List of Installation Manual
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Example of Installation Manual
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • List of Technical Manual
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • List of Technical Manual

Title Date uploaded Description *Click this link to view the amendment sheet Click this link to view the manual Click this link to download the manual

*(XXX-XXXX-0001.pdf : -0001 indicates revision of amendment sheet)

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Example of Technical Manual
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Example of Amendment Sheet
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • List of Service Guide Book
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Service Guide Book
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • List of Presentation Materials
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Example of Presentation Materials

Technical Training Technical Training Technical Training NIM Family NIM Family NIM Family

Network Interface Module Network Interface Module (NIM) (NIM) Family Family

Technical Training Technical Training Technical Training NIM Family NIM Family NIM Family

NIM Family

  • Transceiver Boards

Transceiver Boards

  • NIM

NIM

  • NIM PC

NIM PC Ver Ver 2 2

  • S-NIM

S-NIM

  • G-WAY

G-WAY

  • NIM TELE

NIM TELE

Technical Training Technical Training Technical Training NIM Family NIM Family NIM Family

Transceiver Boards (TX Boards) Transceiver Boards (TX Boards)

  • Extend the communication distance between

Extend the communication distance between the main board controller and the wired the main board controller and the wired control panel up to 1000 m control panel up to 1000 m

  • It consists of 2 communication boards:

It consists of 2 communication boards: MB TXR MB TXR WIRED PTXR WIRED PTXR

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • List of Software Tools
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Example of Software Tools
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

Technical Bulletin

  • Provide the detail information on the

critical component change of the products such as:- > models affected > purpose of change > details of change > implementation date > change of parts

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • List of Technical Bulletin
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Example of Technical Bulletin
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

e-Feedback

  • An electronic feedback system which

provides an effective and systematic feedback channel for our valued customer to feedback technical questions or to complaint on quality issues.

  • Able to capture in chronology the

correspondence so that the history of any correspondence is available at any

  • ne time.
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • List of e-Feedback User Manual
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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • e-Feedback User Manual

* Please refer to e-Feedback User Manual provided

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Technical Training Technical Training Technical Training e e e-

  • Distributors for Technical and Product Section

Distributors for Technical and Product Section Distributors for Technical and Product Section

e e-

  • Service

Service

  • Reminder

>Acknowledgement notice