SAFETY PERFORMANCE GOALS YEAR TO DATE 0 Zero Recordable - - PowerPoint PPT Presentation

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SAFETY PERFORMANCE GOALS YEAR TO DATE 0 Zero Recordable - - PowerPoint PPT Presentation

SAFETY PERFORMANCE GOALS YEAR TO DATE 0 Zero Recordable Incident Rate OBJECTIVE 0 1 TARGET 2.0 PROJECTION PROJECTION PROJECTION PROJECTION OBJECTIVE 0 2 TARGET Electric System >= $155MM $ 226.4 MM Liquidity TARGET


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SLIDE 1

OBJECTIVE 01

SAFETY PERFORMANCE GOALS

TARGET YEAR TO DATE

2.0 Zero Recordable Incident Rate

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SLIDE 2

OBJECTIVE 02

MAINTAIN A STRONG FINANCIAL POSITION

TARGET

Electric System Liquidity >= $155MM $226.4MM

TARGET

>= 3.6% 3.2%

TARGET

<= 63% 62%

TARGET

>= 1.80X 1.96X Consolidated Return On Net Assets Consolidated Debt To Plant Ratio Consolidated Debt Service Coverage

PROJECTION PROJECTION PROJECTION PROJECTION

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SLIDE 3

OBJECTIVE 03

PROVIDE LONG TERM LOW RATES

TARGET

Retail Operating Ratio ‐ Adjusted <= 114% 109%

TARGET

<= 100.0% N/A

TARGET

>= AA3

(Moody's equivalent)

AA3 "Peer Group of Excellence" Rate Index Ratio District Credit Rating

PROJECTION PROJECTION PROJECTION

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SLIDE 4

OBJECTIVE 04

PROVIDE OUTSTANDING SERVICE TO OUR CUSTOMERS

TARGET

Average System Availability Index (ASAI) >= 99.97%

99.99%

TARGET

< 150 min 122 MIN

TARGET

>= 85% TBD

TARGET

12/12 Mo's 10/12 Mo's Customer Average Interruption Index (CAIDI) Retail Customer Satisfaction Survey PRP Total Availability

YEAR TO DATE PROJECTION PROJECTION YEAR TO DATE

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SLIDE 5

OBJECTIVE 05

OPERATE RESPONSIBLY

BY ATTAINING ENVIRONMENTAL, CULTURAL RESOURCE AND REGULATORY COMPLIANCE

TARGET

Financial Statement Audit Performance Unqualified Audit Opinion

TBD

TARGET

WA State Audit Office Compliance Audit Performance No Audit Findings No Audit Findings Zero Violations Zero Late Filings

TARGET

FERC / NERC / WECC Electric Reliability Compliance Performance

NO

TARGET

Safety, Health, Cultural Resource and Hazardous Material Performance

YES

TARGET

Timeliness of All FERC and Regulatory Filings

YES TBD

PROJECTION PROJECTION PROJECTION YEAR TO DATE YEAR TO DATE

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SLIDE 6

OBJECTIVE 06

DEVELOP A SUSTAINABLE BROADBAND NETWORK

TARGET PROJECTION

>= - 4.1 %

  • 4.3%

Return on Invested Capital

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SLIDE 7

PROVIDE LONG TERM LOW RATES

OBJECTIVE 03

PROVIDE OUTSTANDING SERVICE TO OUR CUSTOMERS

OBJECTIVE 04

OPERATE RESPONSIBLY

by Attaining Environmental, Cultural Resource and Regulatory Compliance

OBJECTIVE 05

DEVELOP A SUSTAINABLE BROADBAND NETWORK

OBJECTIVE 06

SAFETY PERFORMANCE GOALS

OBJECTIVE 01

MAINTAIN A STRONG FINANCIAL POSITION

OBJECTIVE 02

2018 INTERIM TARGETS

2018 TARGET Electric System Liquidity Consolidated Return On Net Assets Consolidated Debt To Plant Ratio Consolidated Debt Service Coverage >=$155 MM >= 3.6% <= 63% > 1.80X $226.4 MM 3.2% 62% 1.96X Average System Availability Index (ASAI) Customer Average Interruption Index (CAIDI) Retail Customer Satisfaction Survey PRP Total Availability >= 99.97% < 150 MIN >= 85% 99.99% 12/12 Mo's 122 MIN TBD 10/12 Mo's Financial Statement Audit Performance WA State Audit Office Compliance Audit Performance

FERC / NERC / WECC Electric Reliability Compliance Performance Safety, Health, Cultural Resource & Hazardous Material Performance

Timeliness of All FERC and Regulatory Filings

UNQUALIFIED AUDIT OPINION NO AUDIT FINDINGS NO AUDIT FINDINGS ZERO VIOLATIONS ZERO LATE FILINGS

TBD TBD NO YES YES Retail Operating Ratio ‐ Adjusted "Peer Group of Excellence" Rate Index Ratio District Credit Rating <= 114% <= 100.0% >= AA3

(Moody's equivalent)

109% N/A AA3 >= -4.1%

  • 4.3%

Zero Recordable Incident Rate 2.0 PROJECTED Return on Invested Capital

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SLIDE 8

Powering our way of life.

Operate Responsibly by Attaining Environmental, Cultural Resource and Regulatory Compliance

Fish and Wildlife Quarterly Business Report

Grant PUD Commission Meeting December 11, 2018

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SLIDE 9

Business Unit Purpose & Goal

The Fish and Wildlife Business Unit uses technology, innovation, strategic thinking, good stakeholder relations and skilled negotiations to ensure we are achieving compliance with our Natural Resources regulatory requirements in a safe, cost efficient and biologically sound manner while helping to maintain the long-term financial health of the District.

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SLIDE 10

2018 Business Review

  • Safety

 No Recordable Incidents during Q1-Q4 - 2018;  A total of 437 Job Briefs (as of 11/26/18);  A total of 66 Job Site Reviews (as of 11/26/18);  Goal =10%. Currently at 13.4%;  Overall Safety Meeting Attendance = 100%.  Fish & Wildlife Business Unit has completed reviewing and updating 5 Job Hazard Assessments (JHAs) for critical tasks during 2018;

25.0% 8.0% 10.5% 8.9% 24.4% 35.5% 16.0% 16.0% 8.3% 13.5% 26.7% 13.4%

  • 10%

10% 30% 50% Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov TOTAL

Job Site Reviews – Updated 11/26/18

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SLIDE 11

2018 Business Review

  • Regulatory Compliance

 File Boundary Adjustment for Nason Creek Acclimation Facility with FERC (On Hold);  File twenty-eight annual reports and plans with various agencies;  Completed, Submitted or in Consultation

  • Annual Progress & Implementation Report (to

FERC)

  • Bull trout annual report
  • White Sturgeon annual report & 10 year review
  • Pacific Lamprey annual report & 10 year review
  • Native resident fish report and 10 year review
  • Gas Abatement Plan
  • Transmission Line Collision Protection
  • Bald Eagle Perching/Roosting Protection Plan
  • Draft Northern Wormwood Conservation Plan
  • Wanapum Drawdown Mitigation Proposal

 File thirteen reports related to mitigation sites;

Priest Rapids Project FERC License

NMFS 2008 Biological Opinion WADOE 401 Certification USFWS 2008 Biological Opinion Hanford Reach Fall Chinook Protection Program Priest Rapids Salmon and Steelhead Settlement Agreement

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SLIDE 12

2018 Accomplishments

  • Program/Project - Accomplishments

 Successful implementation of first 10 years of FERC License  Achieved juvenile steelhead performance standards (>86.5%). Standards have also been achieved for yearling Chinook, sockeye and coho;  Reached long-term agreement with Yakama Nation and Priest Rapids Coordinating Committee on coho and performance standard schedule for above species (5 to 10 years);  Reduced No-Net-Impact (NNI) Fund Contributions by $403,420.40 annually for the term of the license for achieving steelhead standards;  10 year agreement reached with Priest Rapids Fish Forum on Adult Pacific Lamprey NNI;  Wanapum Food Fish Bill signed by Governor Inslee. Allows Wanapum to fish for other freshwater food fish for ceremonial and subsistence purposes.

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SLIDE 13

2018 Accomplishments

  • Program/Project - Accomplishments

 Finalized 10 year Total Dissolved Gas Compliance Report and secured approval from Washington Department of Ecology;  Achieved Hatchery Production requirements by releasing ~8.3 smolts;  Developed Facility Use Agreements (FUA) and Interlocal Agreements that require users of District facilities to adhere to the District’s Safety and Security requirements. FUA’s also include a fee reimbursement structure for materials, directs and labor.  Reduced frequency of white sturgeon natural production monitoring;  Implemented Vegetation Management Program  Draft Northern Wormwood Conservation Plan (in consultation);  Successfully implemented a LEAN Initiative (FW Warehouse)

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SLIDE 14

2018 Business Review

2018 Allocated Resources

 Staffing – 15 FTRs & 10 FTEs

  • FWWQ Manager (1 FTR)
  • Wanapum (0.5 FTE)
  • Project Specialist IV (1 FTR)
  • Hatchery & Habitat (6 FTRs)
  • 3.0 FTEs
  • Anadromous & Resident Fish (5 FTRs)
  • 3.5 FTEs
  • Wildlife/Botanical (2 FTRs)
  • 3.0 FTEs

 Budget

  • Operation & Maintenance =

$12,911,095

  • Capital =

$563,180

  • Labor =

$1,972,625 2018 Total Budget $15,446,901

 Net Decrease from 2017 = 1.0%

Operations and Maintenance = 83.6% Labor = 12.8% Cap = 3.6%

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SLIDE 15

2018 Business Review – Allocated Budget

Category Budget Actuals ($) For Month Ending 10/31/18 Year-End Projection ($) Year-End Projection (%) O&M $12,911,096 $8,167,343 $12,947,248* 100.3% Capital $563,180 ($137,345) $700,525** 124.4% Labor $1,972,625 $1,580,319 $1,731,278*** 87.7% Total $15,437,352 $9,610,317 $15,379,051 99.6%

*Projected to be overspent by ~$37K. Overspending was due to outstanding costs associated with the 2017 survival evaluation. The District received 2 invoices from the vendor for acoustic tags. **Projected to be overspent by $137,345. A majority of the overspending is directly related to contractual requires per the hatchery sharing agreement with DPUD (Wells Modernization). ***Underspent due to the time required to backfill FW Specialist Positon. Also labor savings realized with reduce effort necessary to count fish and reduced overtime usage.

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SLIDE 16

2019 Business Forecast

 Develop a cost-effective and biologically sound approach to achieve No-Net- Impact for summer subyearling Chinook (Reduce or Eliminate NNI Contributions & Modify Survival Evaluation requirements 2020, 2021 & 2022);

 Present proposal to PRCC to recalculate the NNI fund for summer subyearling Chinook;  Present proposal to PRCC to defer summer subyearling Chinook to out years due to technology and life history strategies;  Explore other means to achieve summer subyearling requirements (hatchery, habitat, concrete only evaluations, etc.)

 Evaluate potential cost-effective and biologically sound strategies to control costs for hatchery operation, maintenance, monitoring and evaluation programs (primarily PR Hatchery);

 Analysis is substantially complete and MAY illustrate a cost savings.  FW staff developing a memo discussing potential strengths, weakness, opportunities and threats (SWOT);

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SLIDE 17

2019 Business Forecast

 Complete engineering alternatives analysis and develop the necessary permit level designs to address Carlton Acclimation Facility Intake Structure issues.

 Summer Chinook Acclimation Facility – Methow River.  ~182K summer Chinook are acclimated overwinter at this facility  River channel is migrating away from facility intake.

 Evaluate Priest Rapids Hatchery well field and develop a recommendation/plan

  • n how to rehabilitate the existing well field.

 Fall Chinook Facility – 5.6 million for the District and 1.7 for US Army Corps of Engineers  Three of the eight wells were inoperable during a majority of the timeframe when the Priest Rapids reservoir was operated at lower elevations as required for Priest Rapids Spillway work/evaluation

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SLIDE 18

2019 Business Forecast

 Ensure that safe measures and fixes are completed at the Priest Rapids Hatchery;  Engage members of the Priest Rapids Fish Forum to address outstanding stocking rates for juvenile white sturgeon;  Develop strategy for hatchery recalculation (2023);  Develop cost effective and biological strategy to address future requirements related to the White River Spring Chinook supplementation program (2026);  Develop and implement strategy for ensuring that avian predation outside the project area is addressed by federal entities;  Revegetate areas affected by the fires in 2018 (e.g. Airstrip site by Vantage).

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SLIDE 19

Powering our way of life.

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SLIDE 20

Quarter 4 Commission Update 12/11/18

Powering our way of life.

Power Production:

Cultural Resources

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SLIDE 21

2018 Q4 Business Review

  • Major Projects & Work Activities
  • Safety performance
  • We continued our consultation effort with the Wanapum regarding

potential effects of the PR right bank project on the Wanapum Indian Village.

  • Wanapum are completing their project-wide Traditional Cultural Property

review.

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SLIDE 22

2018 Business Review

2018 Budget Actuals - 10/30 Q3-YEP CAP $ 90,000 $0 $0 O&M $ 1,147,065 $884,547 $ 1,016,529 Labor $ 1,914,797 $1,255,848 $1,586,083 OT $ 41,200 $36,349 $44,337 2018 Labor Budget Actuals - 10/30 Q3-YEP Regular $ 1,155,590 $796,743 $996,364 Other $ 718,007 $422,756 $545,381 OT $ 41,200 $36,349 $44,337

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SLIDE 23

2018 Q3 Work Completed

  • PR Tailrace fire survey
  • Completed report on PR MOP zone as an addition to the Historic

Properties Management Plan. Because the resources are in the MOP zone, there is essentially no additional burden related to management costs.

  • With acceptance of Task 6, we’ve completed requirements for the

District PA for Cultural Resources that was initiated on license issuance.

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SLIDE 24

2019 Q1 Forecast

  • Continuation of TCP delineation and effects mitigation plan
  • Continuation of Priest Rapids Right Embankment work
  • Task 6 resource monitoring implementation
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SLIDE 25

2019 Forecast

  • Use of Allocated Resources
  • Staffing – We’re bringing in a short term, temporary language

technician to help organize the language program curriculum.

  • Three Wanapum student helpers will be back for the winter break.

They’ll be working with the museum traditional program.

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SLIDE 26

2019 Forecast

  • Potential Management Challenges
  • In early Q1, 2019 we’ll begin negotiations with Tribal groups, state and

federal agencies regarding mitigation of project-related adverse effects to archaeological sites and Traditional Cultural Places.

  • Consultation on PR Right Bank effects to historic resources, including

the configuration of the earth fill and the Milwaukee railroad bed.

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SLIDE 27

Questions ??

8

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SLIDE 28

Corporate Governance in the Public Sector

Laurie Tish Partner Moss Adams LLP December 11, 2018

Agenda

  • Background and Implication to the District
  • Risk management
  • Internal control considerations
  • Board (Commission)/ audit committee roles

and responsibilities

  • Best practices
1
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SLIDE 29

Corporate Governance

  • Background
  • Sarbanes Oxley Act of 2002 established the Public Company Accounting Oversight Board (PCAOB)
  • Applies to public companies and their auditors
  • Established new roles for audit committees and relationship to auditors
  • Trickle down effect to private companies and governmental entities
  • Implication to Non-Public Companies and Municipal Entities
  • Increased focus on corporate governance
  • Establishment of Audit Committee
  • Understanding of risk management and internal control considerations
  • Relationship to auditor should be considered
  • Audit partner rotation
  • Board approval of auditor services
  • More interaction with auditor
  • Potential for additional laws and rules for non-public companies to be developed
  • At state level (statute and rules)
  • Capital Market pressures/Rating agencies
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SLIDE 30

Risk Management for the Board and Audit Committee

“Risk management is a dynamic process, a chain

  • f events that requires participation from all

stakeholders in a company – from board members to management to employees on the front line.”

Corporate Board Member Magazine

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SLIDE 31

What are the Risk Management Fundamentals?

RISK

Risk is the uncertainty that is inherent in the range of possible outcomes (losses or gains) which occur as a result of the choices and decisions required throughout an extended enterprise.

RISK MANAGEMENT

Mechanism that creates stability in the organization by enabling the identification, prioritization, mitigation and measurement of the implications of each decision.

INTERNAL CONTROL

A process, effected by an entity’s board of directors, management, and other personnel, designed to provide reasonable assurance regarding the achievement of objectives

  • Effectiveness and efficiency of operations
  • Compliance with applicable laws and regulations
  • Reliability of financial reporting

* Internal Control – Integrated Framework, Committee of Sponsoring Organizations (COSO) of the Treadway Commission

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SLIDE 32

What are the Types of Risk?

 Financial – primarily relate to risks and activities that impact the

reliability of financial statements, financial reporting disclosures and other financial impacts

 Operational – primarily relate to risks and activities that impact the

efficiency and effectiveness of business operations

 Compliance – primarily relate to risks and activities that impact

adherence to applicable laws and regulation

 Strategic – primarily relate to risks and activities that impact the

achievement of an organizations business objectives. Often neglected area of risk, with potential for high return

* Internal Control – Integrated Framework, Committee of Sponsoring Organizations (COSO) of the Treadway Commission

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SLIDE 33

How Do You Protect & Create Stakeholder Value?

  • Risk management on an enterprise-wide scale includes multiple approaches to risk.

Extended Enterprise Risk Management Strategic Economic Insurance Business Process Culture Capital Markets/Treasury Risk Market Risk, Liquidity Risk Analytics & Modeling Credit Analytics Property, Casualty, Liability Risk Management Multi-line, Multi-risk Insurance Products Operations Compliance Financial Internal Control Profit Recovery Corporate Ethics Physical & Information Security Alliances Regulatory Strategy, Goals, Mission, Objectives Joint Ventures, Outsourcers, Third Parties Federal, State and County Regs Asset Protection Corporate Compliance Operational Risk Management Financial Operational Compliance Strategic

6
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SLIDE 34

Risk Management Architecture

  • Risk management should be a key element of the overall governance architecture of an
  • rganization.

Validation, Challenge, Assurance, & Support Consulting Support Internal Audit CORPORATE GOVERNANCE Operations ~ Business Unit Management Teams Risk Based Decision-Making, Business Planning & Capital Allocation Risk Aggregation, Monitoring & Reporting

Priority Risk Issues & Mitigation Plans Risk & Control Self-Assessment Performance Indicators/Risk Metrics

Foundation / Infrastructure: Systems, Processes, Policies, Procedures Corporate Risk Monitoring

  • r Chief Risk Officer

Senior Management

Risk management

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SLIDE 35

Risk Management Spectrum

Board/ Audit Com m ittees should evaluate the profile of their organization against a spectrum of risk m anagem ent criteria

  • Chief Audit Executive reports directly to board/audit committee
  • Audit committee duties include assurance of financial reporting quality as

well as oversight of business risk

  • Procedures or mechanisms are established and in place to identify and

respond to crisis situations

  • Use technology to monitor and report on critical risks and track the

effectiveness of risk management efforts

  • Risk analysis is included in annual business planning
  • The adequacy of internal controls are evaluated regularly
  • Audit committees meet independently with both the internal and independent

auditors regularly

  • Senior management cultivates a culture of ethical practices
  • Internal and independent audit comments are acted upon and resolved in a

timely manner

  • Financially illiterate audit committee members
  • Management not knowledgeable of the effects of risk in their organization
  • Corporate culture that allows unethical practices
  • Orientation and continuing education are required of directors to familiarize them with the

business, trends and recommended corporate governance practices

  • Risk and reward analysis is built-in to the decision-making process
  • There is a systematic process for identifying, assessing, prioritizing and monitoring

business risks and rewards

  • Strategic, Operational and Process Self-Assessments are performed periodically
  • Documented processes, roles, responsibilities and control procedures exist and are

understood

  • Risks are reported to senior management, the board and committees regularly
  • Documented and current charters for internal audit, audit committee, board of directors

and other executive committees that detail their responsibilities

  • Board/audit committee members are independent and are financially literate
  • Majority of directors on Board are independent
  • Business objectives / potential risks are prioritized
  • Undocumented or not current charters for internal audit, audit committee and board of

directors

  • Lack of senior management involvement
  • Undocumented control procedures
  • Unmonitored and unmanaged risk

STRONG BASELINE WEAK

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SLIDE 36

Risk Management for the Board and Audit Committee

“The audit committee should understand the corporation’s risk profile and oversee the corporation's risk assessment and management practices.” The Business Roundtable Principles of Corporate Governance

9
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SLIDE 37

Internal Control and Compliance Considerations

Objectives: 1. Transactions are properly recorded and accounted for to –

  • Permit the preparation of reliable financial statements and federal reports
  • Maintain accountability over assets
  • Demonstrate compliance with laws, regulations, and other requirements
  • 2. Transactions are executed in compliance with –
  • Laws, regulations and the provisions of contracts and grants
  • 3. Funds, property, and other assets are safeguarded against loss from unauthorized use or

disposition

10
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SLIDE 38

Internal Control and Compliance Considerations (continued)

Com ponents:

  • 1. Control Environm ent sets the tone of an organization influencing the control consciousness
  • f its people. It is the foundation for all other components of internal control, providing

discipline and structure.

  • 2. Risk Assessm ent is the entity’s identification and analysis of relevant risks to the

achievement of it’s objectives, forming a basis for determining how risks should be managed.

  • 3. Control Activities are the policies and procedures that help ensure that management’s

directives are carried out.

  • 4. Inform ation and Com m unication are the identification, capture and exchange of

information in a form and time frame that enable people to carry out their responsibilities.

  • 5. Monitoring is a process that assesses the quality of internal control performance over time.
11
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SLIDE 39

Internal Control and Compliance Considerations (continued)

  • Financial Systems:

– Revenues, Cash Receipts and Receivables – Cash Disbursements, Expenses, Liabilities – Treasury and Investments – Utility Plant and Capital Assets – Payroll – Budget – General Computer Controls (access, change management, security)

  • Administrative Systems:

– Pertinent operating systems – Federal or state/local grantor requirements – Contracts, laws, lease and other agreement requirements

12
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SLIDE 40

Board/ Audit Committee Roles and Responsibilities

  • Audit Committee roles can be performed by:
  • Traditional separate committee comprised of Board members
  • Separate committee comprised of Board members plus outside appointees and/or senior management
  • Board of Commissioners as a whole
  • The Audit Committee has separate and distinct responsibilities in three areas of risk

management oversight:

  • Reporting
  • Internal Control Structures in Place
  • Auditing (external and internal)
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SLIDE 41

Board/ Audit Committees Roles and Responsibilities (continued)

  • Understand and discuss issues and judgments related to balance sheet, key components comprising

net earnings and financial reporting

  • Assess effectiveness of risk management process used by management
  • Review and understand system of internal controls
  • Cause a timely independent auditors’ review of financial statements
  • Understand and address financial reporting issues:

– Liquidity and going concern – Disclosure adequacy – Specific financial statement risk – Materiality – Changes in internal control – Unusual transactions – Related-party transactions

14
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SLIDE 42

Board/ Audit Committees Roles and Responsibilities (continued)

  • Ensure highest-quality financial reporting

– Management’s tone at the top – Risk areas – Challenge estimates and judgments – Changes in the business environment – Critical accounting principles – Unrecorded audit adjustments – Related parties and disclosures – Financial statement users – High-quality reporting – Understand and provide oversight in “gray” areas of accounting and reporting

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SLIDE 43

The Board and Audit Committee should ensure they are asking the right questions related to risk management efforts within the

  • rganization.
  • To what extent are you involved in the ongoing processes of strategic planning

and risk management? How is your strategic environment changing?

  • What new business risks and opportunities are appearing, how are they being

managed and what, if any, modifications in strategic direction should be adopted?

  • Are the types of risk that are acceptable for the District to bear defined?
  • How do you monitor management’s systems and processes for managing the

various types of business risk (e.g., strategic, operational, financial, reputation)?

  • What is your early warning system?
  • How do you gain assurance that key risks are being managed appropriately?
  • What kind of risk information do you receive to monitor and assess organizational

performance?

Audit Committee ~ Are You Asking the Right Questions?

“With integrity

  • n the line and

rising shareholder expectations, companies are fine-tuning their risk- monitoring systems and boards are more accountable than ever.” Corporate Board Member Magazine

16
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SLIDE 44

Best Practices for Commission Consideration

  • Consider establishment of a separate Audit Committee, or ensure that the role and

responsibilities are covered by the Commission as a whole to perform the following functions:

– Oversee the accounting and financial reporting processes – Oversee the audits of financial statements – Input to appointment and oversight of the auditing firm

  • Board/ Audit Committee should hold periodic private meetings with management, external

auditor, and internal auditor

  • Board should continually receive education on risk management, internal control considerations,

and the appropriate accounting treatment for significant transactions and revenue recognition pertinent to their industry; develop thorough understanding of issues

  • Ensure that organization has a strong structure of internal control in place complete with

antifraud measures

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SLIDE 45

Questions?

Laurie Tish, Partner National Practice Leader, Government Services Moss Adams LLP

laurie.tish@mossadams.com

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SLIDE 46

Powering our way of life.

Commission Presentation December 11, 2018

Community Engagement Activity Report

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SLIDE 47

External Affairs & Communications

Operating Unit Vision & Top 5 Goals:

1. Customers, employees & policy leaders understand what the utility is doing and why. 2. We have a clear, unified & powerful voice in local, regional & national forums. 3. We know how a key issue impacts the PUD & its customers with data, research & analysis. 4. We are focused on the highest value work. 5. Grant PUD is widely recognized as a trusted & reliable “go-to” utility leader (Vision).

Operating Unit Goals align/support GCPUD Strategic Plan Objectives.

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SLIDE 48

Stakeholder Relationship Assessment Overview

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SLIDE 49

Assessment Overview

  • Conducted: August - November, 2018
  • By: Bourke Business Intelligence (BBI)
  • Objectives:
  • Identify and prioritize specific service needs in an effort to improve

relationships and performance with customers and stakeholders.

  • Obtain baseline data to measure current and future performance

trends, and effectiveness of ongoing strategies and tactics.

  • Provide a gap analysis through actionable data that will allow the

PUD to focus future efforts on the highest valuable work to narrow and eliminate identified gaps.

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SLIDE 50

Background Assessment Design

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SLIDE 51

Design & Interviews

Tasks Description 1. Project Preparation Design action plan, calendar, methodology & participants. 2. Focus Interviews (internal) Interviews w/ a cross-section of District staff – Gather understanding of customers and business issues (5 total). 3. Focus Interview (external) Interviews w/ cross-section of customers and stakeholders (12 total). 4. Assessment Design Based on focus interviews, design “gap assessment” questionnaire of 15-20 questions (plus 2-3 open ended). 5. Interview Administration Conduct individual telephone interviews w/ a cross-section of customers and stakeholders (60-65 total). 6. Data Analysis BBI compiles and analyzes the data. 7. Findings & Next Steps Present summary of findings and next steps.

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SLIDE 52

Questionnaire

  • Two sections each with 20 questions – Ten point scale:
  • Section I: Importance of specific factors
  • Section II: PUD Performance on specific factors
  • One summary question regarding overall satisfaction –

Four point scale.

  • Two open ended questions to conclude the interview.
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SLIDE 53

Participants

  • Total number of interviews: 58
  • Total number of organizations: 54
  • On record: 100%
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SLIDE 54

Participants

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SLIDE 55

Findings Overview of Results

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SLIDE 56

Overview of Results

  • The assessment addresses key participant “satisfiers”
  • Importance Scores
  • Average Score: 9.2
  • Range: 8.3 to 9.9
  • Performance Scores
  • Average Performance: 8.4
  • Range: 7.7 to 9.0
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SLIDE 57

Overview of Results

  • Overall “gaps” in low range for public utility
  • Largest gap is 1.3
  • Many customers and stakeholders note improved

relationships in recent years.

  • Staff knowledge and service focus are key

distinguishing characteristics of Grant performance.

  • 43% extremely satisfied
  • 95% somewhat or extremely satisfied
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SLIDE 58

Findings Staff Interaction

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SLIDE 59

Findings – Staff Interactions

  • Lowest average performance section
  • Five of six factors below assessment average
  • Wide range of opinions. All STDev at or above 1.5
  • Improved staff interaction noted in recent years
  • Areas of concern:

 Speed of action, timeliness of responses not matching expectations.

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SLIDE 60

Quotes:

“In the past, our relationship involved more contact with service reps. It'd be nice for them to actually set up appointments to check in. They have employees specifically focused on industrial customers, but it’d be nice even if they simply came to ask, ‘Are we meeting your needs? Is there anything we can do for you? Do you have incentives we can help you with?’ If we reach out, they do get back, but we used to have a monthly meeting with them. Even if it's quarterly or semi-annually, it would be appreciated.”

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SLIDE 61

Quotes (continued):

“For the most part, I'm extremely satisfied with the PUD; they do a damn good job. They’ve

  • ffered to analyze what I do and how I do it, and discuss my future needs. My only request would

be better follow-through.” “I enjoy having a locally-operated PUD that provides reliable, inexpensive electrical power to our county, our businesses, and our farmers. Please keep up the good work. We need to move forward together.” “The PUD is super-responsive. We work well together, and they're very timely and give us really good service. In general, the folks we work with at the PUD are open-minded and really professional, and we appreciate our agreements and partnerships with them. Our working relationship has been great this last year.” “Getting back to us a little faster with the engineering and countermeasure for power outages would be good. Their response time [needs improvement]. Many places would say that [the current response time] is good, but for us, being a large power consumer, improved response time would always be good.”

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SLIDE 62

Findings Communications

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SLIDE 63

Findings - Communications

  • Above average performance for “forthright” communication.
  • Many participants see opportunity for proactive messaging

from PUD.

  • Political cycle causing confusion.
  • There is opportunity for better messaging alignment of staff
  • vs. management.
  • Areas of concern:

 Speed of responsiveness, inconsistent messaging

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Quotes:

“The [other] issue they should focus on is communications. I'm fairly active in the community, and most people have no idea what the PUD does or how they do it. Their communication is not as effective as it could be. It's not because they don't try, but because people just don't pay attention until they're ticked off about something. They should better communicate the PUD's agenda and emphasize the positive things they do for the community before someone's mad at them.”

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SLIDE 65

Quotes (continued):

“I don't think there's any way to improve things. They're doing a hell of a job right now. We communicate all the time. That's different than in the past; if you had asked me three years ago, you would have gotten a completely different report. But now, they do a great job

  • communicating. I have no suggestions [for improvement] other than to keep doing what they've

been doing.” “I’d like to have clear and consistent messages about interests throughout and across the

  • rganization. It's not that they’re inconsistent, but it takes a bit to draw out their messaging

sometimes: "Is this what you mean?", "Is this where you're going?", "Is this what you're looking for?" Drawing out the answers is harder than it should be. You eventually get their messaging, but I have to work for it harder than I do with other utilities.” “Their internal communication needs to improve. They're doing better, but we speak with several different levels at the PUD, from the director down to maintenance staff, and sometimes they don't all have the same message or, frankly, know what each other is doing. They need to figure

  • ut their internal communication among all 630 employees. I'm unsure what policies or

procedures they need, but anecdotally I’ve heard that it's frustrating to some PUD employees, too.”

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SLIDE 66

Findings Public Responsibilities

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Findings – Public Responsibilities

  • Grant PUD matching up well with participant expectations
  • f public responsibilities.
  • Majority of performance scores higher than assessment

average.

  • Issues associated with crypto currency mining and energy

use are on many participants’ minds.

  • Areas of concern:

 Meeting decarbonization goals  Rate affordability vs. demands of growth  Tension between emerging vs. historical businesses.

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SLIDE 68

Quotes:

“Their Rate Equalization Process will be their big challenge. They're going to need to find a little more of a balance between the rate

  • categories. They're getting closer to it, but there's still some

inequities whereby in some cases they probably went a little further than was necessary in lowering rates. They've already addressed some of those issues and are gradually equalizing [rates]. I think that will be a continuing concern for all of their classifications of rate payers.”

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SLIDE 69

Quotes (continued):

“We have a number of challenges in the region with hydropower. Their big issue is going to be protecting the dams. Let me put it that bluntly: They need to make sure that the existing hydro power infrastructure is protected.” “They should focus on getting the statewide carbon and renewable energy policies correct. I really appreciate Grant County PUD's forward-looking orientation as a utility. I appreciate how they embrace the future and find win-win solutions for the region that also work for their

  • ratepayers. Grant County PUD is a really positive asset for our state and region, and I appreciate

the work they do.” “[Grant County PUD should] continue to exert its leadership role in public policy issues affecting the entire region. Renewable portfolio standards (RPS) and the Columbia River Treaty are two example topics that stand out.” “The PUD continues to get beat up on any rate increases or who’s paying what in these different

  • classes. They're fair, and the cost of how that service is delivered is fair. But we're in an election

season, and it's just baffling how many people don't really know how good they have it, and how good this PUD is.”

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SLIDE 70

Next Steps Use findings to narrow gaps

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Preliminary analysis:

  • While stakeholders are overall satisfied with Grant PUD’s
  • peration, some areas to address
  • Overcome communication gaps.
  • Seek greater public input in the early stages of policy

development.

  • Promote better understanding between customer groups.
  • Continue to provide a unified voice for public power and

hydro industry and look for greater opportunities to provide leadership.

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SLIDE 72

Areas of emphasis:

  • More face-to-face meetings with stakeholders
  • Establish more regular check-in meetings with local elected officials and key

customer groups.

  • Consistent and accessible informational material for customers

and employees

  • Utilize all channels of communication available to educate customers and

employees with the same consistent messages about PUD policy.

  • Provide even greater opportunities for customer input into

policy.

  • Proactively engage customers to seek their input on key issues so their

preferences can be considered in policy development.

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SLIDE 73

Powering our way of life.