Saf afety ety Obs bservations ervations Turning unsafe behavior - - PowerPoint PPT Presentation

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5 TIPS FOR IMPACTFUL Saf afety ety Obs bservations ervations Turning unsafe behavior into dependable, safe routines Our presentation begins soon 5 TIPS FOR IMPACTFUL Saf afety ety Obs bservations ervations Turning unsafe behavior into

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5 TIPS FOR IMPACTFUL

Saf afety ety Obs bservations ervations

Turning unsafe behavior into dependable, safe routines Our presentation begins soon

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SLIDE 2

5 TIPS FOR IMPACTFUL

Saf afety ety Obs bservations ervations

Turning unsafe behavior into dependable, safe routines ICW Group Risk Management

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Rafael Cruz

Risk Management Consultant ICW Group

Today’s presenter

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Source: OSHA Commonly Used Statistics

Traditi aditional

  • nal ef

effo forts rts fo focu cus s on co conditions itions

Unsafe Behaviors Cause Accidents!

95% 70% 35%

Unsafe Acts Unsafe Conditions Organizational

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The e Ac Accident cident Triangle iangle

Fatal 10 Time Loss Claim 100 Medical Visits 1000 Near Miss Accidents 10,000 Unsafe Acts and Conditions

CHASING SAFETY RESPONSIVE PREVENTIVE

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The e Ac Accident cident Triangle iangle

Fatal 10 Time Loss Claim 100 Medical Visits 1000 Near Miss Accidents 10,000 Unsafe Acts and Conditions

PREVENTIVE

Unsafe Behaviors are foundational and controllable!

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SLIDE 7

Supervisor’s Safety fety Ro Role le

Inspections Correct conditions

Control Unsafe Conditions

Employee observations Meaningful feedback

Control Unsafe Acts

Task completion Safety, quality, productivity

Provide Job Skill Training

Incentive-deterrent strategy Consistent, fair, equitable

Motivate Employees

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SLIDE 8

Supervisor’s Safety fety Ro Role le

Inspections Correct conditions

Control Unsafe Conditions

Employee observations Meaningful feedback

Control Unsafe Acts

Task completion Safety, quality, productivity

Provide Job Skill Training

Incentive-deterrent strategy Consistent, fair, equitable

Motivate Employees

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SLIDE 9
  • The Importance of Observations
  • Conducting Observations
  • Changing Behaviors
  • 5 Tips to Increase Impact
  • Getting Started!

Today’s Topics

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The e Impor portan tance ce of Observ ervati ations

  • ns
  • Focusing on behaviors
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Ob Obser serva vation tions s Focu cus s on

  • n Be

Behav aviors iors

Safety Observation

Controlling behaviors Base foundation

  • f Triangle

Process

Preparation Tell or not to tell Performing

  • bservations

Feedback

Need for feedback BIT of information

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SLIDE 12

Ob Obser serva vation tions s Focu cus s on

  • n Be

Behav aviors iors

Safety Observation

Controlling behaviors Base foundation

  • f Triangle

Process

Preparation Tell or not to tell Performing

  • bservations

Feedback

Need for feedback BIT of information

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Ob Obser serva vation tions s Focu cus s on

  • n Foundat

dation ion

Fatal 10 Time Loss Claim 100 Medical Visits 1000 Near Miss Accidents 10,000 Unsafe Acts and Conditions

PREVENTIVE CHASING SAFETY RESPONSIVE

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Co Conduct ucting ing Observat ervation ions

  • Step-by-Step Guidelines for Observing Workers
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Ob Obser serva vation tions s Focu cus s on

  • n Be

Behav aviors iors

Safety Observation

Controlling behaviors Base foundation

  • f Triangle

Process

Preparation Tell or not to tell Performing

  • bservations

Feedback

Need for feedback BIT of information

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PLAN AN fo for r Ob Obser servat vation ions

N

Note

P

Prepare

L

Learn

A

Act

P.L.A.N.

For Safety Observations

  • Prepare: for observing
  • Learn: what’s needed

and train supervisor

  • Act: complete

the observation

  • Note: success and

identify what needs correction

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PLAN AN fo for r Ob Obser servat vation ions

Prepare:

  • WHO to observe
  • WHAT to look for
  • WHEN in schedule
  • TELL or NOT TO TELL
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To Tell ell or Not? t?

  • Tell:

– Evaluating they know how

  • Don’t Tell:

– Completing informed safety

  • bservation

– Evaluating performance

In all cases, always provide feedback!

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All Workers

WHO?

All Workers

WHAT?

All Workers

WHEN?

All Workers Life Changes Motivation High Hazard Recent Accidents Defects Point A to B Morning/Late Shift After Breaks

  • Part of other work activities
  • Short observations & feedback sessions

Incident cidental al Ob Obser serva vation tions

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SLIDE 20
  • More planning & foresight
  • Separate time set aside

De Deli liberate berate Observa rvati tions

  • ns

All Workers

WHO?

Accident Repeaters New Hires Job Changes

All Workers

WHAT?

New Tasks High Defect Rate Interruptions

All Workers

WHEN?

Unexpected Work Stoppage Task Being Performed First Week

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Ob Obser serva vation tion Tim iming ing

Determining Frequency

  • New hires - 3 in first month
  • Existing employees - 1 per month
  • New process

Timing is everything!

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Ch Changi nging ng Be Behav aviors iors

  • Providing Feedback after Observations
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Ob Obser serva vation tions s Focu cus s on

  • n Be

Behav aviors iors

Safety Observation

Controlling behaviors Base foundation

  • f Triangle

Process

Preparation Tell or not to tell Performing

  • bservations

Feedback

Need for feedback BIT of information

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Fee eedback dback He Help lps s Enga gage gement ment

65%

Percent of workers wanting more feedback

Source: 2017 Office Vibe

33% 51%

16%

Not Engaged

Actively Disengaged

Engaged

Source: Gallup: 2017 State of American Workplace

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Enga gage ged d Employees loyees Incur cur Les ess s Co Cost sts

Companies with highly engaged workforce have…

50%

fewer accidents

Source: Gallup: 2017 State of American Workplace

41%

fewer quality defects

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All Workers

BI BIT T of In f Info forma rmation tion – 3 St 3 Step eps s to Fee eedback dback

Tell employee you completed safety observation!

B

Make sure employee understands the positive or negative behavior observed

Behavior All WorkersI

Link impact to personal level, unit level, plant level and corporate level

Impact All WorkersT

What actions do you expect employee to complete tomorrow and on

Tomorrow

Focus on behavior – Define Impact – Reinforce for tomorrow

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Co Corr rrecting ecting Un Unsa safe fe Be Behavior avior

When unsafe behaviors are observed, employees must be coached in the correct method

  • Tell them how to do the job
  • Show them how to do the job
  • Have them demonstrate correct way
  • Make corrections or reinforce with a compliment
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Gi Give ve Posi sitive ive Fee eedb dback ack

Reinforcement Effect – Behavior positively reinforced tends to increase or continue Extinction Effect – Behavior not positively reinforced tends to decrease over time Punishment Effect – Behavior “de-motivated” by negative reinforcement tends to decrease

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5 T 5 Tip ips to Increas crease e Impact act

  • And Make your Observations More Powerful
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Pre re-Pl Plan an

  • Decide who, what and when

you’ll observe

  • Type of observation (incidental
  • r deliberate)
  • If you’ll announce
  • What you’ll look for

01

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Wa Watch tch

  • Observe to discover, “can they do

their job safely”

  • Identify anything that concerns you
  • Decide if new habits are needed

02

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Ask Ask

  • Determine why a safety precaution

wasn’t taken

  • Gain insights into the type of

behavior change

  • Identify employee motivation

needed

03

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Enga ngage ge An And Re Rein inforc force

  • It’s about keeping employees safe
  • Place emphasis on what they’re

doing right

  • Focus change on the critical

behavior to keep them safer

04

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Show

  • w Co

Concern cern

  • How you phrase feedback

is critical

  • Express concern about their

well-being

  • The possible consequences of

unsafe behavior

05

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Get etting ing Star arted ted

  • Taking the Next Steps
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Where to Begin…

Train Supervisors Select Employees Identify Tasks Observe Feedback

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Sel ell l the e Be Benefits! efits!

Understand Staff Training Effectiveness Employee Engagement Acknowledge Performance Correct Cause of Defects Identify Quality Problems Communicate Commitment Demonstrate Safety Priorities

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Ques estion tions

  • 1. What’s the difference between
  • bservations and inspections?
  • 2. Why would you tell someone before

an observation?

  • 3. Why would you NOT tell someone

prior to an observation?

  • 4. What does a B.I.T. of information

stand for?

?

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Yo Your r Safety ety Re Resources urces

  • icwgroup.com/safety
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ICW CW Gr Grou

  • up

p Poli licyhol cyholder der We Websit site! e!

icwgroup.com/safety

  • Safety and Risk

Management area!

  • Safety Webinars
  • Observation materials
Think Before You Climb: Helping Employees Use Ladders Safely Thursday, 11:00 AM PT
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ICW CW Gr Grou

  • up

p Poli licyhol cyholder der We Websit site! e!

icwgroup.com/safety

Think Before You Climb: Helping Employees Use Ladders Safely Thursday, 11:00 AM PT
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QU QUES ESTIONS TIONS?

CONTACT US: riskmanagement@icwgroup.com

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Th Than ank k yo you! u!

riskmanagement@icwgroup.com