Room Project Adopt a Highway Project "Adopt-A-Highway offers - - PowerPoint PPT Presentation
Room Project Adopt a Highway Project "Adopt-A-Highway offers - - PowerPoint PPT Presentation
Adopt a Room Project Adopt a Highway Project "Adopt-A-Highway offers Pennsylvania citizens the opportunity to show their pride in our beautiful state by caring for the environment. We all know that a more attractive Pennsylvania is
Adopt a Highway Project
"Adopt-A-Highway offers Pennsylvania citizens the
- pportunity to show their pride in our beautiful
state by caring for the environment. We all know that a more attractive Pennsylvania is more attractive to our tourists and to businesses."
- - Tom Ridge, Governor
The Same is True in Healthcare Environments.
Do Appealing Hospital Rooms Increase Patient Evaluations of Physicians, Nurses, and Hospital Services?
- Swan, John E.; Richardson, Lynne D.; Hutton,
James D.
Patient-friendly hospital environments: exploring the patients’ perspective
Calbert H. Douglas BSC MSC PhD
This Room Belongs To Me
January 14, 2013- official start date
Two month lead up events Oct- January
Unit meetings PPC
All staff on 5A were assigned a room Addition of patient room signs to be laminated and hung
- n bulletin boards.
Rounds
Introduce yourself to patient and explain that it is our goal to make their stay as pleasant an experience as possible. Let them know you will be tidying up their room and ask if there is anything they need. Eyeball the room for dirty linen, overflowing garbage cans, excess garbage (i.e. tray tables etc.) and remove, dispose of it. While in room, check to see that whiteboard is completed and appropriate. Thank patient/family for choosing our hospital and floor to provide their care. Meet with assigned nurse regarding condition of room. If whiteboard needs updated, it is the responsibility of the assigned nurse to make sure it is up to date.
Overall Top Box Scores Inpatient - 5A
UPMC St. Margaret
Displayed by Discharged Date As of Feb 18, 2013 Standard Scores Nov '12 Dec '12 Jan '13 Feb '13 Score n Score n Score n Score n Overall 51.0 ▼ 21 43.9 ▼ 22 70.2 ▲ 7
- Admission
60.7 ▼ 15 32.4 ▼ 20 30.0 ▼ 5
- Room
39.6 ▼ 19 19.4 ▼ 21 37.1 ▲ 7
- Meals
56.4 ▼ 19 35.6 ▼ 20 66.7 ▲ 7
- Nurses
55.8 ▼ 19 51.2 ▼ 21 81.0 ▲ 7
- Tests and Treatments
41.7 ▼ 19 40.2 ▼ 21 75.0 ▲ 7
- Visitors and Family
56.8 ▼ 19 52.4 ▼ 21 85.7 ▲ 7
- Physician
66.3 ▼ 19 58.1 ▼ 21 80.0 ▲ 7
- Discharge
39.3 ▼ 21 54.0 ▲ 22 71.4 ▲ 7
- Personal Issues
39.8 ▼ 18 36.6 ▼ 21 71.0 ▲ 7
- Overall Assessment
62.3 ▼ 18 58.5 ▼ 22 90.5 ▲ 7