Review May 2017 Current Activity Order DEVELOPING INDUSTRY SKILLS . - - PowerPoint PPT Presentation

Security Operations Review

May 2017

DEVELOPING INDUSTRY SKILLS.

Current Activity Order

Certificate I in Security Operations; (relevance?) Certificate II in Security Operations; and Certificate III in Security Operations. PROP OPOSED CHANGES This Case for Change identifies the following:

• reviewing the qualifications against the scope of activities of security occupations;
• updating the content of the units of competency to better meet industry and regulatory

requirements, job roles and occupational outcomes;

• addressing Australian Skills Quality Authority’s (ASQA) Security Review recommendations; and
• streamlining the qualifications to meet the 2012 Standards for Training Packages and address:
• training and assessment requirements;
• language, literacy, and numeracy issues; and
• workplace safety and skills (i.e. safe restraint techniques).

www.artibus.com.au

DEVELOPING INDUSTRY SKILLS.

ARTIBUS INNOVATION’S KEY TASKS

• Define and agree scope of work for security occupations (done)
• Standardise training package components directly associated with occupations
• Harmonise jurisdictional regulations with occupations (i.e. with the scope of activities) (done)
• Update the content and structure of the Units to Competency to Industry needs
• Strategically align Qualifications with the Standards for Training Packages and address:
• assessment requirements;
• language, literacy and numeracy issues; and
• workplace safety and skills (i.e. safe restraint techniques).

DEVELOPING INDUSTRY SKILLS.

OCCUPATIONS AND ENDORSEMENTS

Security Guard

Canine Certificate Firearm Licence Baton Handcuffs

• Key Consid

ideratio ions

• 1 occupation is associated with

several endorsements

• Regulations on the occupations

and endorsements differ across jurisdictions

• Mutual Recognition Act 1992

DEVELOPING INDUSTRY SKILLS.

Outcomes

DEVELOPING INDUSTRY SKILLS.

• Confirm Occupational Building

Blocks

• Core qualifications
• Crowd Controller
• Unarmed Guard
• Control room/ Cash in transit
• AQF level
• Approaches to embedding Skills

Clusters in quals/units

• Consultation Framework and

approach

• Who
• When
• Where
• How
• Key questions for consultation

OCCUPATIONAL PARAMETER – ENDORSEMENT INCLUDED

Occ ccupati tions

Secur urity Gu Guard Un Unar armed d gu guard Un Unar armed d gu guard wi with h dog Un Unar armed gu guard wi with dog, baton

• n and

nd han andc dcuf uffs fs Armed d Gu Guard Armed ed gu guard wi with h dog Armed ed gu guard wi with h dig, g, baton

• n and

nd han andc dcuf uffs fs Body dygua uard Crowd Cont ntroller er Un Unar armed d crowd d cont ntrol

• ller

Crows cont ntrol

• ller wi

with h gu guar ard d wi with h dog Crows cont ntrol

• ller wi

with h dog, baton

• n and

nd han andc dcuf uffs fs Armed ed crowd d cont ntrol

• ller

Armed ed crowd d cont ntrol

• ller

wi with h dog Armed ed crowd d cont ntrol

• ller

wi with h dog, g, baton

• n and

nd han andc dcuff ffs Armed ed Gu Guard Cash sh in Tran ansit Armed ed cash sh in tran ansi sit

• ffic

ficer er wi with h dog Armed ed cash sh in tran ansi sit wi with h dog, baton n and d hand ndcuf uffs fs Cont ntrol

• l Room
• m Oper

erator

• r

DEVELOPING INDUSTRY SKILLS.

Current Situation

DEVELOPING INDUSTRY SKILLS.

OCCUPATIONS v’s UNITS

• Occ

ccupation Approach

• Agreed definition of occupation
• Regulations on the occupations and

endorsements consistent across jurisdictions

• Supports Mutual Recognition Act

1992

• Aligning training packages, licensing

regulation and access to training funding

DEVELOPING INDUSTRY SKILLS.

• Unit

it Approach

• Jurisdictions mix and match units
• Regulations based on Units differ

across jurisdictions

• Impacting Mutual Recognition Act

1992

• Unit based licensing does not align

with funding

OCCUPATIONS v’s UNITS

• Occupatio

ion Approach

• Agreed definition of occupation
• Training package alignment
• Qualification (for Occupation)
• Skill Sets (for Endorsements)
• Industry and regulators identify key

skills for occupation and endorsements

DEVELOPING INDUSTRY SKILLS.

• Requirements
• Agreed definition of occupations
• Analysis of key skill requirement
• Task to skill mapping and validation
• Redesign of quals/units including
• AQF level
• Check for relevance and currency
• Packaging to meet occupational and

endorsement outcomes

• Validation
• Endorsement

DEVELOPING INDUSTRY SKILLS.

Job requirements Level Scope Pathways Skills requirements Regulatory Occupational Future Focused Training package Units Packaging rules Qualifications

CROWD CONTROLLER

Scope of

• f Activ

ivities

Keeps order in or about the public place by doing any of the following: (a) screening the entry of persons into the venue; (b) monitoring/controlling the behaviour of persons in the place; and (c) removing persons from the place. Example— a bouncer at a hotel, nightclub or rock concert.

Competency Profil ile

Code Title

CPPCMN2001B Control and direct traffic CPPSEC2007A Screen people CPPSEC2008A Screen items CPPSEC2010A Protect safety of persons CPPSEC2011B Control access to and exit from premises CPPSEC2012A Monitor and control individual and crowd behaviour CPPSEC3013A Control persons using empty hand techniques HLTCSD306D Respond effectively to behaviours of concern CPPSEC3017A Plan and conduct evacuation of premises

DEVELOPING INDUSTRY SKILLS.

UNARMED GUARD

Sc Scope of

• f Activ

ivities

Guards, patrols or watches another person’s property, by personally patrolling and or electronically monitoring the property.

Competency Profil ile

Code Title

CPPSEC2004B Respond to security risk situation CPPSEC2005A Work as part of a security team CPPSEC2006B Provide security services to clients CPPSEC2007A Screen people CPPSEC2008A Screen items CPPSEC2011B Control access to and exit from premises CPPSEC2012A Monitor and control individual and crowd behaviour CPPSEC2015A Patrol premises HLTCSD306D Respond effectively to behaviours of concern CPPSEC3002A Manage conflict through negotiation CPPSEC3013A Control persons using empty hand techniques

DEVELOPING INDUSTRY SKILLS.

PROPOSED OCCUPATIONAL PARAMETER – ENDORSEMENT INCLUDED

Occ Occupati tions

Sec Security Offic ficer Canine En Endorsement Baton an and Han andcuffs s End Endorsement Cas ash In n Transit End Endorsement Control Roo

• om
• pe
• perations

Fir Fire Ar Arms End Endorsement Bodyguard Mon

• nitoring Roo
• om

Ope perator

DEVELOPING INDUSTRY SKILLS.

Tasks by Occupation

Security Officer Screen Persons Communicate with Clients and Customers Verbal Communication Signage

• Screen. Per

instructions and procedures Site Specific requirements Screen and manage behavior Age, dress and behavior Verify Age Determine intoxication Adherence to dress codes Refuse entry

• bserve

report Communicate Detect non- approved items Deny access Dispose of items Operate security equipment X-ray/metal detection communication Monitor and control behavior Observe and report Deal with Substance and alcohol Manage Conflict Teamwork Electronic surveillance Remove person Observe and report Communicate and Negotiate Team Approach Managed restraint and physical interventions Legal requirements and site policies Record actions and

• utcomes

Patrol Property Physical Observe and Report Communicate Record Activity Escort Persons Operate Security Equipment Drive commercial vehicle/plan route Electronic Observe and Report Communicate Record Activity Escort Persons Operate Security Equipment Gate Duty Observe and Report Communicate Follow work procedures Keep records and log books Operate Security Equipment

General Guard Crowd Control

Work Ready

Teamwork Sector of Operation LLN Understand role Attitude Communication

Technical

Retail Loss reduction Xray People Things Biometrics Databases Access Control Protect Self and others Open Hand B\odyguard Dogs Batons & Cuffs Firearms Monitoring Cash in transit

Legal/Compliance

Security Law Sector Law Health Industry RSA Retail Law Policies and procedures

Communication

Negotiation Conflict Teamwork Lead team Part of team Written Communication Read Documents and policies Write Reports Internal Court

Safety

OH&S Manual Handling Risk Identification First Aid Public safety Duty of Care

Customer Service

Clients Public Law enforcement Other services Ambulance Fire Public perception

Technology

Industry Specific Wearable Biometric/database Security hardware Social media Business Technology Research Communications Communications

Skills clusters and interactions

DEVELOPING INDUSTRY SKILLS.

Crowd Controller

Communication

Respond effectively to behaviours of concern

Work Readyness Technical

Screen people Screen items Control access to and exit from premises Monitor and control individual and crowd behaviour Control persons using empty hand techniques

Legal/Compliance Safety

Control and direct traffic Protect safety

• f persons

Plan and conduct evacuation of premises

Customer Service Technology

Skills clusters – Current units

DEVELOPING INDUSTRY SKILLS.

Skills clusters – Current units

DEVELOPING INDUSTRY SKILLS.

Unarmed Guard

Communication

Communicate effectively in the security industry Work as part of a security team Respond effectively to behaviours of concern Manage conflict through negotiation

Technical

Monitor and control individual and crowd behaviour Respond to security risk situation Screen people Screen items Control access to and exit from premises Control persons using empty hand techniques Patrol Premises

Customer Service

Provide security services to clients

Legal/Compliance Safety

Identify and report security risk situations Follow workplace safety procedures in the security industry

Work Readyness Technology

WHAT IS NEXT?

DEVELOPING INDUSTRY SKILLS.

Overview of Proposed Activities

• Initial consultation to confirm scope and approach
• Regulators
• Industry (establishment of Technical Advisory Group)
• Target-Consultation with Industry, Employers and other stakeholder
• Development of Draft material
• Validation with regulators and industry
• Feedback incorporated into draft endorsed components  ‘Draft Package’
• Validation
• Endorsement by IRC, STA
• Submission to Department (1 Dec 2017)

Contact 0499 016 322 jeremy@artibus.com.au www.artibus.com.au

AQF LEVELS SUMMARIES AND LEARNING OUTCOMES CRITERIA

LEVEL LEVEL 2 LEVEL 3 Summary Graduates at this level will have knowledge and skills for work in a defined context and/or further learning Graduates at this level will have theoretical and practical knowledge and skills for work and/or further learning Knowledge Graduates at this level will have basic factual, technical and procedural knowledge of a defined area of work and learning Graduates at this level will have factual, technical, procedural and some theoretical knowledge of a specific area of work and learning Skills Graduates at this level will have basic cognitive, technical and communication skills to apply appropriate methods, tools, materials and readily available information to: • undertake defined activities • provide solutions to a limited range of predictable problems Graduates at this level will have a range of cognitive, technical and communication skills to select and apply a specialised range of methods, tools, materials and information to: • complete routine activities • provide and transmit solutions to predictable and sometimes unpredictable problems Applications of knowledge and skills Graduates at this level will apply knowledge and skills to demonstrate autonomy and limited judgement in structured and stable contexts and within narrow parameters Graduates at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters

DEVELOPING INDUSTRY SKILLS.

Source: Australian Qualifications Framework (AQF Second Edition, 2013), p. 12.