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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
AGENDA
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Review of Primary Care Interpreting and Translation Service in - - PowerPoint PPT Presentation
Review of Primary Care Interpreting and Translation Service in - - PowerPoint PPT Presentation
Review of Primary Care Interpreting and Translation Service in Lambeth, Southwark and Lewisham CCGs Presenter: Rosemary Watts Date: 7 December 2018 Meeting: Engagement and Patient Experience Committee A joint review by: NHS Lambeth,
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
BACKGROUND INFORMATION
➢ July 2015: NHS England transferred the management and administration
- f primary care interpreting services across Lambeth, Southwark and
Lewisham (LSL) to NHS Lewisham CCG. ➢ The contract covers Lewisham, Lambeth and Southwark (LSL). ➢ Lewisham CCG is the lead commissioner and manages it on behalf of all three CCGs* ➢ The service is for primary care health care services (GPs, Dentists, Optometrists) as well as BPAS and Marie Stopes
*CCGs buy, monitor and plan health services for local people. This is known as commissioning. They are responsible for making sure that local people get the most accessible and effective healthcare services possible. The CCGs need to make sure that the services we commission meet the needs of our patients, are good quality and offer value for money.
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
BACKGROUND INFORMATION
➢ The interpreting and translation service helps people communicate with their doctor or nurse if they do not speak English. ➢ We know that lot of other languages are spoken across Lambeth, Southwark and Lewisham ➢ All languages requested in the last two years have been met by the current service ➢ The service is not a health advocacy service
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
BACKGROUND INFORMATION
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EQUALITY IMPACT ASSESSMENT (EIA) ➢ An EIA of the current service has identified areas of inequality with regards to access for different groups of users that access the service. ➢ Commissioners wish to understand these areas of inequalities in more detail NATIONAL FRAMEWORK ➢NHS England published guidance for commissioning interpreting and translation services in health care (September 2018) ➢Commissioners aim to ensure that the interpreting and translation service it commissions meets the national requirements
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
Population profile across LSL (JSNA)
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Diverse & mobile population mobile and ethnically diverse population extremes of deprivation and wealth.
ranked in the 15% most deprived local authority areas in the UK
- ver 100
different languages spoken in each borough
younger population than the national average. ➢ LSL is a richly diverse area, with patients from numerous cultural and ethnic backgrounds who rely
- n this support to access
healthcare. ➢ The growth in population across LSL means extra demand for health services. ➢ Commissioners need to be aware
- f any changing demand for
languages to keep services accessible. ➢ To make services increasingly equitable it is crucial to be aware of any inequalities that currently exist.
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
SERVICE REVIEW
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➢ Commissioners plan to review the service ➢ We want to hear the views of people who use the service, particularly those who speak the most used languages. ➢ We want to understand people’s experience of the service and whether it meets their need. Service Users Patients & public Current Providers / Interpreters / Staff GP Practices & Primary Care Staff
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
SERVICE REVIEW
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➢ The most requested languages across LSL
Top 5 Languages To Engage with Rank LAMBETH SOUTHWARK LEWISHAM 1 SPANISH SPANISH SPANISH 2 PORTUGUESE MANDARIN MANDARIN 3 POLISH PORTUGUESE VIETNAMESE 4 ARABIC CANTONESE TURKISH 5 SOMALI VIETNAMESE PORTUGUESE Top 6-10 Languages To Inform Rank LAMBETH SOUTHWARK LEWISHAM 6 MANDARIN TURKISH ARABIC 7 TIGRINYA ARABIC POLISH 8 FRENCH POLISH ROMANIAN 9 CANTONESE ALBANIAN CANTONESE 10 ITALIAN FARSI ALBANIAN
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
SERVICE REVIEW
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➢ The Healthwatch organisations in Lambeth, Southwark and Lewisham have provided useful patient feedback on the service over the last two years ➢ The CCGs across LSL will continue to work with them as part of this review. ➢ We will also be meeting with community groups and other
- rganisations to help understand people’s views and
experiences of the service. ➢ We will also be engaging with service providers and staff members.
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
ENGAGEMENT
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Community Groups (Top languages*) Patient Groups Staff GP Surgeries Dentists Opticians Healthwatch Service Providers Wider Stakeholders
* Includes British Sign Language (BSL) and top 5-10 languages across each borough
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
ENGAGEMENT
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We will be asking service users for their views on; ➢ Information made available to them about the service ➢ The booking process ➢ Challenges they may have experienced ➢ Waiting times ➢ What is good about the service ➢ How the service could be improved ➢ Views on how technology might improve access
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
TIMELINES
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September 2018 October 2018 November 2018 December 2018 January 2019 February 2019 March 2019
The review will run until January 2019 and a report will be written in February 2019 making recommendations for future service delivery
Agree Engagement Plan & approach Engagement materials/ resources
Online / website uploaded Service Users (GPs, Dentists, Opticians) Locality meetings, letters, surveys, Patient and public engagement (Face to Face and surveys) Wider Stakeholder (Briefings, presentation, reports)
Engagement report Options analysis Paper
Feedback to groups and stakeholders about
- utcomes of
engagement
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
HAVE YOUR SAY!
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Patients / Public
Please visit one of the following webpages for more about the review and how to have your say and get involved. Lambeth:
https://www.lambethccg.nhs.uk/get-involved/Pages/Review-
- f-interpreting-and-translation-service.aspx
Southwark:
https://www.southwarkccg.nhs.uk/get-involved/Shaping- services/Pages/Review-of-interpreting-and-translation- service.aspx
Lewisham:
http://www.lewishamccg.nhs.uk/get-involved/Pages/Review-
- f-interpreting-and-translation-service.aspx
*Please note that the webpages also have translated materials available including British Sign Language
GP Practice Survey
https://www.surveymonke y.co.uk/r/ITSreview. The survey is for all practice staff (clinical and non- clinical) that may use or be responsible for booking interpreters
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
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QUESTIONS
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A joint review by: NHS Lambeth, Lewisham and Southwark Clinical Commissioning Groups
CONTACT US
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LAMBETH SOUTHWARK LEWISHAM
Commissioning leads Garry Money garry.money2@nhs.net Antoinette Scott, antoinettescott@nhs.net Commissioning lead Jean Young jean.young4@nhs.net Commissioning lead Ashley O’Shaughnessy
ashley.oshaughnessy@nhs.net