British Sign Language (BSL) Interpreting and Language Translation - - PowerPoint PPT Presentation

British Sign Language (BSL) Interpreting and Language Translation review

Karen Derrick, Planned Care Commissioning NHS Camden Clinical Commissioning Group

Camden Interpreting Provision

Camden is committed to ensuring all Camden Residents have high quality, cost effective access to interpreting support that matches their needs A review has been undertaken to assess current services This presentation outlines proposals for changes to interpreting support

Demand in Camden

• 34% of residents are from black or minority ethnic groups
• In every ward 20% are from black and minority ethnic groups
• The top 5 languages supported are:
• 2018/19 Camden spend on all primary care interpreting

support was £410k

• Over 8,000 face-to-face appointments were made in 2018/19

Background

Ethnic Density by Ward

Bengali 69% Spanish 3% Arabic 8% Somali 2% Farsi 5%

Current Provision Across NCL

Spoken Language

• 96% of activity is face-to-face and 4% telephone
• In 2018/19 interpreter supported clinics were introduced for high use practices

Sign Language

• Face-to-face support only.
• Cost for a BSL interpreter is £160 per session

Other NCL CCG Provision Spoken Language

• Barnet, Enfield and Haringey use telephone support for routine

appointments and Face to Face for complex issues Sign Language

• Barnet, Enfield and Haringey provide have introduced video conferencing for

routine appointments Camden

Proposed new models

BSL Interpreting Support Spoken language Interpreting Support

Complex criteria

• Vulnerable children and adults
• Complex consultation
• More than 1 clinician involved in consultation
• Mental health
• Organ/tissue donation
• Form completion
• Discussing severe cancer
• Delivering bad news

Example of how the new model could work

Online Survey Age UK Camden Camden Carers Service Camden CCG Public Website & Social Media Camden Disability Action Camden General Practices Camden General Practice PPG members CPPEG Healthwatch Camden London Borough Camden - Deaf Service User Group Royal Association for Deaf People Voluntary Action Camden (VAC) Public Website and Social Media Public Meeting (inc. video demonstration): Thursday 20th February, 5.30pm – 7.00pm, Greenwood Place

BSL: engagement approach

Online Survey

Africa Advocacy Foundation African Health Forum Afro Congolese Women & Youth Al Rahman Mosque and Community Centre Bengali Women's Health Project Benglai Workers Association British Somali Community Camden Carers Service Camden Faith Leaders Forum Camden LGBT Forum Chinese Community Centre Coronerstone Church Eritrean Community in the UK Ethiopian Welfare Association Healthwatch Camden Hopscotch Asian Women's Centre Iranian & Kurdish Women’s Rights Org’ Kentish Town Baitul Aman Mosque Kings Cross Mosque Kurdish Community Association Latin American House Learning Centre Lightformation Mission Sante Refugee Project Somali Cultural Centre Somers Town Bengali Cultural Association Somers Town Islamic Cultural/Educ Centre St Pancras Refugee Centre Sudan Womens Association Voluntary Action Camden Public website / social media

Language Translation: engagement approach

Public Meetings (inc. video demonstration):

Wednesday 12th February, 5.30pm to 7.00pm, James Wigg Practice Thursday 20th February, 1.30pm to 3.00pm, St Pancras and Somers Town Living Centre

Questions