Future vision for Primary Care Jonathan Kerry, Senior Assistant of - - PowerPoint PPT Presentation

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Future vision for Primary Care Jonathan Kerry, Senior Assistant of - - PowerPoint PPT Presentation

Future vision for Primary Care Jonathan Kerry, Senior Assistant of Primary Care 1. To give you an update on the recent changes to urgent primary care services. 2. To tell you about the CCGs vision for primary care services. 3. To tell


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Future vision for Primary Care

Jonathan Kerry, Senior Assistant of Primary Care

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  • 1. To give you an update on the recent changes

to urgent primary care services.

  • 2. To tell you about the CCGs ‘vision’ for primary

care services.

  • 3. To tell you about the consultation we are

planning around primary care.

  • 4. To get some of your thoughts/input.
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Urgent Primary Care Services

  • These are the services open when your own GP practice is closed:
  • Extended hours hubs
  • Out of hours
  • Urgent treatment centre *new*
  • Walk in centre
  • Last year you may remember we did some engagement work around primary care

streaming in A&E (NHS England mandated service).

  • We’ve talked about these services at previous Forums and set up a reference group

last year.

  • As a next step NHS England have mandated that all health economies have an Urgent

Treatment Centre in place by December 2019.

  • Within Wigan Borough we are planning to implement our Urgent Treatment Centre

before the 31st March 2019, phase 1 of this is the co-location of the GP Out of Hours Service which moved on the 23rd January 2019.

  • NHS England mandated many aspects of the urgent treatment centre.
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National, Regional and Local Context

  • Urgent and Emergency Care is one of the NHS main national service improvement

priorities as set out in the Next Steps of the Five Year Forward View document.

  • One element of this is the implementation and roll out of standardised Urgent Care

(Urgent Treatment Centre) by December 2019.

  • Greater Manchester Health and Social Care Partnership have mandated a model of

Urgent Primary Care which requests at least one Urgent Treatment Centre in each location.

  • Key components include:
  • Comprehensive front door clinical streaming
  • Significant revision to NHS111 interface
  • Standardised Urgent Treatment Centre
  • The Greater Manchester model will also incorporate
  • Utilisation of Urgent Treatment Centre to manage same day demand
  • GP Streaming can refer directly into urgent treatment centre
  • Principle of GP Practice first 24/7
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Our Ambition

Locally the health economy in Wigan has set an ambitious target to implement an Urgent Treatment Centre before end of March 2019 (Q4 2018/19) This will build on the success of:

  • Phase 1:the implementation of Primary Care Streaming
  • Phase 2 :the relocation of Minor Injuries and therefore;
  • Phase 3 to have UTC in Wigan by Q4 2018/19.
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Why earlier than the national requirement?

The rationale to implement the Urgent Treatment Centre earlier than the national requirement is to:

  • support the health and social care system to respond to winter pressures
  • achieve the required standard for A&E performance; whilst making access to

services clearer for patients.

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Urgent Treatment Centre (UTC)

The implementation of an Urgent Treatment Centre forms part of a wider transformation programme of work to transform the provision of primary and community care to deliver a GP led 24/7, 365 day service provision.

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Location of Service

  • The Urgent Treatment Centre will be located in the Christopher Home Unit at

Royal Albert Edward Infirmary (at Wrightington, Wigan & Leigh NHS Foundation Trust)

  • Booking and triage will be undertaken within the current walk in area of the A&E

department which will be rebranded to the Urgent Treatment Centre (UTC) triage area

  • The streaming of all walk-in patients would be take place within the triage area.
  • Patients suitable to see the GP team will be transferred to the Urgent Treatment

Centre at Christopher Home.

  • All patients requiring A&E would be streamed.
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Service provision

  • 24/7 GP led service
  • Booked Appointments & walk in patients
  • Access to a range of diagnostics
  • Links to wider public sector services to deal with the patients presentation and then

connect the patient back to the place.

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UTC

(Multi-agency safeguarding hub) (Out of Hours)

Urgent Treatment Centre (UTC)

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BENEFITS OF URGENT TREATMENT CENTRE

  • 24/7 booked face to face appointments by GP in Urgent Treatment

Centre

  • Reduce pressures on A&E
  • Making better use of NHS resources in an increasingly challenging time.
  • Access to a range of diagnostics.
  • Supports Winter Resilience planning for 2019/2020
  • Utilising the skills of the wider Primary Care teams rather than

unnecessarily going to A&E

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Next steps

  • We still have lots of service duplication and patients tell us it is confusing to know

where to go when their own GP practice is closed.

  • We think we could be making better use of the money we spend on these services.
  • Urgent Treatment Centre go live – need to learn from implementation and evaluate
  • Look at opportunities to implement 2nd Urgent Treatment Centre within the Leigh end
  • f the borough (timescales to be agreed).
  • Wider redesign of a 24/7 GP led urgent care system.
  • Agreement of timescales.
  • We need to look at number of locations the extended hours hubs are delivered from

– 8 to 5 potentially

  • We also want to think about the provision we may need over in Leigh side of

Borough.

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Extended Hours Hubs

  • The extended hours hubs were first commissioned in 2016 and now operate from

8 locations:

  • Pemberton Surgery
  • Ashton Medical Centre
  • Pennygate Medical Centre, Hindley
  • Shevington Surgery
  • Bridgewater Medical Centre, Leigh
  • Tyldesley Health Centre
  • Winstanley Health Centre
  • Urgent Treatment Centre at Royal Albert Edwards Infirmary
  • The service has been trialling different opening times.
  • Appointments are accessed by calling 01942 482848.
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A new model of GP Service Delivery

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Borough Vision

In January 2014, all partners in the economy signed up to a shared vison via the Wigan Health and Wellbeing Board. This is summarised below:

  • 1. That health and social care services should support people to be well and

independent and to take control of their lives

  • 2. That heath and social care services should be provided at home, in the

community, or in primary care, unless there is a good reason why this should not be the case.

  • 3. That all services in our borough should be safe and of a high quality and part
  • f an integrated, sustainable system led by primary care
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Taking The Vision Forward

Wigan Borough has developed its locality plan “Further Faster Towards 2020” for the future to deliver a transformed service model for Health and Social Care and other public

  • services. A new model of GP services is the heart of this.

Service Delivery Footprints, 30-50,000 population – GP Cluster groups Place based model – Wigan Deal principles:

  • Asset or strengths based approaches
  • Integrated working
  • Proactive approaches and early intervention
  • Effective care co-ordination and support
  • Supporting individuals to be independent and empowered
  • Knowing the place – understanding the needs and assets in community
  • Support from borough wide teams/ resources, including access to specialist skills
  • Take account of a life course approach of Start Well, Live Well and Age Well
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Healthier Wigan Partnership

The development of an Integrated Care Organisation (ICO) for Wigan is the mechanism by which we secure a transformation in the operation of out of hospital services. The Healthier Wigan Partnership (HWP) the Borough’s Integrated Care

  • Organisation. It is independently chaired and its steering group contains

representatives from the main NHS provider and commissioner organisations in the borough (including GP Clusters) as well as the Council.

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Our proposed model will…

  • Wrap health and social care services around primary care and be focused on

prevention and early intervention.

  • Develop partnerships in natural communities of 30,000- 50,000 population with

GP practices working together in clusters; known as Service Delivery Footprints (SDFs).

  • Ensure GP Clusters ‘own’ the patient list and influence the shape of wider public

services contributing to improving health and well-being of the population.

  • Engage wider Public Service Partners (e.g. Housing and Leisure) align service
  • ffer to service delivery footprints.
  • Deliver place-based multi-agency hubs working closer to GP clusters.
  • Deliver an asset based approach to health and social care building on the

strengths of individuals and using community assets.

  • Seek to join up services in the community, such as Integrated Community

Services and Start Well

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Successes

 GP Practices have organised themselves into Clusters  Cluster business cases implemented and starting to deliver expected outcomes  Collaboration through Healthier Wigan Partnership– Alliance Agreement developed for implementation April 2018  Community link workers are engaged fully with practices.  GP Clusters working with partners to address the needs of their patient population including Bridgewater Community Trust, Hospital Trust, Wigan Council, Mental Health, Voluntary & Community Providers  Integrated Community Services and complex care huddles

  • perating

 GP Streaming introduced at Christopher Home (WWL)  GP Practices continue to deliver against the Primary Care Standards

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A snapshot of General Practice

The list sizes varies between 1900 and 17,230 Approximately 220 GPs employed, equates to around 159 whole time equivalents GP services are delivered from 50 buildings in the Borough One GP provider

  • rganisation is SSP Health

who runs 13 practices with a registered list size of 60,000 patients Over 45,000 patients contacts across practices every week Budget for Primary Care for 17/18 was £59,195,668 which is 11.15% of the CCG budget.

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The Cost of Care

(an Average Practice Population)

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Why change? We need to

Reduce reliance on A&E and hospitals –

  • utlier across GM

Improve patient

  • utcomes

experience & quality of care

Share clinical information effectively and in a timely way Improve access to primary care in hours and

deliver extended and seven day care on our own terms

Reduce variation in

practice and duplication across the system Create better continuity of

care and have more time

to see our complex patients Create a sustainable

workforce to increase

patient benefits and improve staff recruitment & retention Deliver more care closer

to home

Create empowered patients

who effectively self manage

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Strengths of Primary Care

Registered List

Robust planned care for patients with Long Term Condition– Utilising Primary Care skill mix (GP, ANP, PN, HCA)

Weekday planned care access to GPs

Expert Generalists Adaptable and Flexible Care Navigators Gate Keepers

Continuity of care provider Holistic Perspective

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Difficulties within Primary Care

Workforce Crisis Complexity of patient presentation

Funding

60 Independent Practices Variation Sustainability Already working to capacity Working in Isolation

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Current model of care

Front door to health care services

No Complexity High Complexity Medium Complexity Low Complexity

  • GP
  • Practice Nurse/ Advance Nurse

Practitioner

  • Community Link Workers/

Health Trainers

  • New roles being introduced (on

a practice basis) e.g. Clinical Pharmacists

  • Secondary care
  • Integrated Community Service /

Wider community based teams

  • Support for self management
  • Health coaching & lifestyle

advice

  • Disease registers/ proactive

care

  • Comprehensive care plan
  • Care Co-ordination
  • Health coaching
  • Telehealth
  • Access to specialist

advice where needed (Advice & Guidance) Generally GP practices provide roughly 3 types of Care to patients on their registered lists. Episodic Care – Colds, Coughs, minor ailments Preventative Care – Immunisations, health Checks, Health Education Long Term Planned Care for patients with complex problems and co morbidities These services tend to be provided by the Practice Team. Much of this care is delivered via 10 minute appointments An unsustainable model going forward.

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Future Care Model

No Complexity: Needing health improvement, straightforward care and episodic health support GP Collaborative delivery within hub settings Low Complexity: Living with two or more long-term health conditions Led by registered GP, delivered in practice by General practice Team Medium complexity: Complex needs, instability or frailty Led by registered GP, delivered in practice with enhanced support team High Complexity: Experiencing a health Crisis Delivered in the Community led by the GP with an enhanced primary care team

Proportion of population

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How will we know we have been successful?

Universal same day access to primary care for those who need it seven days a week Shared clinical record across the system – with read and write access in real time Release of funding from hospital services into prevention & of hospital care Reduced reliance on hospital care with activity delivered in communities Sustainable workforce in primary care More people living longer healthier lives independently at home Better patient outcomes and reduced inequalities

Empowered patients who effectively self manage Duplication and variation in practice significantly reduced

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Vision for Primary Care

  • The CCGs Primary Care Strategy needs updating – we got people involved when

the last strategy was written in 2014!

  • We have put some ideas down in a ‘vision’ paper.
  • We want to get feedback and test the ideas out via a public consultation.
  • The vision paper build on the changes in primary care in recent years, such as:
  • Cluster working
  • The development of Service Delivery Footprints
  • Working more closely with other public services and voluntary sector
  • More services in the community, closer to where people live
  • Looking to make practices more resilient and having more time to deal

with complex patients

  • How we tackle the workforce crisis
  • Asset based approach – focusing on what people can do
  • Improving GP services
  • Focusing on early prevention & keeping people well
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  • 1. The services available when your own

GP practice is closed

This is the urgent primary care element. The services open when your own GP practice is

  • closed. NHS England have mandated some of

this, such as the urgent treatment centre, so we will be clear about what people can actually influence.

  • 2. The service at your GP practice

We will be looking for feedback on a proposed ‘new model of care’ for GP practices. This is about finding a better way for practices to manage their patients to have more time to deal with more complex patients in a more effective way. We also want to talk to people about practices co-located in the same building.

  • 3. How your GP practice works in the

community

This part will be about how your GP practice will work with other GP practices, public and voluntary services in the local area. How we can put more focus on prevention and keeping people well. Looking for ways to deliver services together, including diagnostics. There is also an element of looking at buildings and where services are located.

  • 4. Behind the scenes at the GP practice

We also want to talk to people about things like IT, Digital, and workforce issues.

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Public Consultation

  • We set up a patient reference group last year to work with us on the urgent primary

care element.

  • We’ve now decided to do one big consultation on primary care, that will include the

urgent primary care element.

  • We are thinking we might want to phase the consultation, so we would release

smaller sections of information one after the other for people to respond to.

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  • 1. The services available when your own GP practice is closed
  • 2. The service at your GP practice
  • 3. How your GP practice works in the community
  • 4. Behind the scenes at the GP practice

The different sections

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  • Any questions about what you have heard?
  • What do you think might be the benefits of the proposed new ‘model’?
  • If you have any concerns, what are these? And is there anything we could do to

address them?

  • What are your thoughts on us phasing the consultation, do you think this would be

best or one big consultation?

  • How would you like to be involved in the consultation (as an individual or the

groups you belong to?)

LET’S DISCUSS!

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Next Steps…

  • We are currently preparing the paperwork for the consultation.
  • We will be planning our engagement activities during the consultation.
  • We will give you notice when the consultation will launch.