Reducing Motor Vehicle Accidents in DHR/DHS Jim Bricker, Director - - PowerPoint PPT Presentation

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Reducing Motor Vehicle Accidents in DHR/DHS Jim Bricker, Director - - PowerPoint PPT Presentation

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Reducing Motor Vehicle Accidents in DHR/DHS Jim Bricker, Director Office of Facilities & Support Services Georgia Department of Human Services (formerly DHR) May 19, 2010 DHR/DHS Wildly Important Goal Stephen Covey says: Focus on the

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Reducing Motor Vehicle Accidents in DHR/DHS

Jim Bricker, Director Office of Facilities & Support Services Georgia Department of Human Services (formerly DHR)

May 19, 2010

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DHS Board Presentation Page 2 Reducing MV Accidents in DHR/DHS | May 19, 2010

DHR/DHS Wildly Important Goal

  • Stephen Covey says: Focus on the “Wildly

Important Goal” or WIG

  • If you do not achieve this goal, nothing else

matters

  • DHR/DHS’s WIG:

To reduce the number of incidents that may cause death or serious injury to consumers in our care, custody or oversight, by 50%

  • FY2007 was baseline
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DHS Board Presentation Page 3 Reducing MV Accidents in DHR/DHS | May 19, 2010

We Achieved Our WIG…and More!

Office of Facilities and Support Services Accidents FY10

546 300 273 126 95 90 9 10 9 6 14 9 9 7 7 10 100 200 300 400 500 600 F Y 7 A c c i d e n t s F Y 8 A c c i d e n t s F Y 9 G O A L F Y 9 T

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e m b e r D e c e m b e r J a n u a r y F e b r u a r y M a r c h A p r i l M a y J u n e

78.9% reduction from FY07! 58% reduction from FY08!

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DHS Board Presentation Page 4 Reducing MV Accidents in DHR/DHS | May 19, 2010

How Did We Do This?

  • Weekly “Cadence” meetings to keep our

focus on the WIG

  • Emphasis on training

▪ Trained local trainers

  • Implementation of Driver Alert System

▪ Followed up regarding training & corrective actions

  • Background checks and MVR checks on all

drivers

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DHS Board Presentation Page 5 Reducing MV Accidents in DHR/DHS | May 19, 2010

How Did We Do This?

  • DHS field staff's regular interaction with

vehicle operators with regard to:

▪ Accidents, ▪ Vehicle inspections and site visits, ▪ Complaint resolution, and ▪ Driver training

  • They knew we were “watching”

▪ The “Hawthorne Effect” in action

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DHS Board Presentation Page 6 Reducing MV Accidents in DHR/DHS | May 19, 2010

How Did We Do This?

  • Quarterly Risk Management Newsletter

published to all staff

▪ Emphasized “tips, tricks & training” ▪ Links to DOAS resources & training

  • Weekly Cadence Reports with the DHS

Commissioner & Leadership Team

▪ Reviewed Scorecard ▪ Cleared the path of any “resistance” ▪ Support from the top

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DHS Board Presentation Page 7 Reducing MV Accidents in DHR/DHS | May 19, 2010

Data Guided Our Training Focus

Data as of April 2010

Categorized Acccidents by Region FY10 - DHS/DBHDD Driver's Contributing Factor to Accident

1.30% 1.30% 1.30% 2.60% 2.60% 2.60% 2.60% 2.60% 2.60% 3.90% 5.19% 15.58% 55.84%

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DHS Board Presentation Page 8 Reducing MV Accidents in DHR/DHS | May 19, 2010

Data Guided Defensive Driving

Data as of April 2010

Categorized Acccidents by Region FY10 - Contributing Factor to Accident: Non-DHS/DBHDD Driver at Fault

30.95% 11.90% 11.90% 9.52% 7.14% 7.14% 4.76% 2.38% 2.38% 2.38% 2.38% 2.38% 2.38% 2.38%

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DHS Board Presentation Page 9 Reducing MV Accidents in DHR/DHS | May 19, 2010

Office of Facilities and Support Services FY2010 - Driver's Alert Data

Illegal Passing, 3, 1% Failure to Yield, 24, 11% Failure to Stay in Lane, 14, 6% Compliment, 17, 8% Speeding, 60, 28% Tailgating, 6, 3% Illegal Parking, 2, 1% Failure to Stop, 15, 7% Faulty Equipment, 11, 5% Weaving, 22, 10% Unsafe Lane Change, 38, 18% Illegal Turn, 1, 0% Other , 4, 2% Total Calls Received, July - April: 217

Driver’s Alert Data Guided Training

Data as of April 2010

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DHS Board Presentation Page 10 Reducing MV Accidents in DHR/DHS | May 19, 2010

Unified Approach: DHS & DBHDD

Office of Facilites and Support Services FY10 Accidents: Based on Vehicle Ownership

DHS-Owned Vehicle Accidents, 15, 17% DBHDD-Owned Vehicle Accidents, 56, 62% Contractor-Owned Vehicle Accidents, 19, 21%

DHS-Owned Vehicle Accidents DBHDD-Owned Vehicle Accidents Contractor-Owned Vehicle Accidents

Data as of April 2010

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DHS Board Presentation Page 11 Reducing MV Accidents in DHR/DHS | May 19, 2010

Good News & Bad News

Office of Facilities and Support Services Accidents FY10

Total Accidents, 90

Client(s) Involved Suffered Serious Injury Death, 1, 1% Client(s) Involved, but No Serious Injury, 49, 55% No Client(s) Involved, 40, 44%

Data as of April 2010

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DHS Board Presentation Page 12 Reducing MV Accidents in DHR/DHS | May 19, 2010

Additional Benefits: Reduced Lawsuits

Vehicle Lawsuits by Fiscal Year

11 14 3 2

2 4 6 8 10 12 14 16 FY06-07 FY08 FY09 FY10 State Fiscal Year Number of Cases

Data as of April 2010

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DHS Board Presentation Page 13 Reducing MV Accidents in DHR/DHS | May 19, 2010

Additional Benefits: Reduced Workers Compensation Premiums

DHR Workers Compensation Premiums

$12,616,615 $10,726,029

$9,500,000 $10,000,000 $10,500,000 $11,000,000 $11,500,000 $12,000,000 $12,500,000 $13,000,000 FY08 FY09 State Fiscal Year Premium Amount

A reduction of $1.8 million!

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DHS Board Presentation Page 14 Reducing MV Accidents in DHR/DHS | May 19, 2010

Summary

  • Stay Focused on the “Wildly Important Goal”
  • Involve staff at all levels, from the

Commissioner to the local office

  • Use data to guide decisions
  • Follow up!
  • Communicate, Communicate, Communicate!
  • Train, Train, Train!
  • Celebrate Success!
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DHS Board Presentation Page 15 Reducing MV Accidents in DHR/DHS | May 19, 2010

Contact Us

Jim Bricker, Director Office of Facilities & Support Services Georgia Department Of Human Services 2 Peachtree Street, Suite 29. 493 Atlanta, GA 30303 jtbricker@dhr.state.ga.us or 404-656-4427

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DHS Board Presentation Page 16 Reducing MV Accidents in DHR/DHS | May 19, 2010

Questions?