Reducing Motor Vehicle Accidents in DHR/DHS Jim Bricker, Director - PowerPoint PPT Presentation

Reducing Motor Vehicle Accidents in DHR/DHS Jim Bricker, Director Office of Facilities & Support Services Georgia Department of Human Services (formerly DHR) May 19, 2010

DHR/DHS Wildly Important Goal • Stephen Covey says: Focus on the “Wildly Important Goal” or WIG • If you do not achieve this goal, nothing else matters • DHR/DHS’s WIG: To reduce the number of incidents that may cause death or serious injury to consumers in our care, custody or oversight, by 50% • FY2007 was baseline Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 2

We Achieved Our WIG…and More! Office of Facilities and Support Services Accidents FY10 600 546 500 400 78.9% reduction from FY07! 300 58% reduction from FY08! 300 273 200 126 95 90 100 14 9 10 9 9 9 7 7 10 6 0 0 0 s s s e L t l r r y t r r y t t n a t y h l y e s e e e i n n A a e r r o l b c r a n e u b b a a e e D u b p O G u r M u d m m m u d d J g o A a G i o n r J u M i i c e t e b 0 e c c t c A a c t c c c 9 1 O v e p r J A o e A A 0 Y a F e D Y F e N S l 7 8 a Y F 0 0 t o Y Y 0 T 1 F F Y 9 F 0 Y F Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 3

How Did We Do This? • Weekly “Cadence” meetings to keep our focus on the WIG • Emphasis on training ▪ Trained local trainers • Implementation of Driver Alert System ▪ Followed up regarding training & corrective actions • Background checks and MVR checks on all drivers Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 4

How Did We Do This? • DHS field staff's regular interaction with vehicle operators with regard to: ▪ Accidents, ▪ Vehicle inspections and site visits, ▪ Complaint resolution, and ▪ Driver training • They knew we were “watching” ▪ The “Hawthorne Effect” in action Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 5

How Did We Do This? • Quarterly Risk Management Newsletter published to all staff ▪ Emphasized “tips, tricks & training” ▪ Links to DOAS resources & training • Weekly Cadence Reports with the DHS Commissioner & Leadership Team ▪ Reviewed Scorecard ▪ Cleared the path of any “resistance” ▪ Support from the top Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 6

Data Guided Our Training Focus Categorized Acccidents by Region FY10 - DHS/DBHDD Driver's Contributing Factor to Accident 60.00% 55.84% 50.00% 40.00% 30.00% 15.58% 20.00% 10.00% 5.19% 2.60% 3.90% 2.60% 2.60% 2.60% 2.60% 2.60% 1.30% 1.30% 1.30% 0.00% r s e y g l e s g y o d d r a n l n c s n n e r l e l t m r e e o n o o c i i e h t k i a s p a i l c i t Y i t C t p c n s O F i r a i o d o a A a d a r o r B n o n P r p g e t t p r o s o o m n l m d o C i r C T D C r i e e I t e u t I p d p l c r g s r b i e d o a e e n o o e e i F h g r r j i f r n b w t p p k t d t a n a m O s m r u o o a L e a j l C I W l I P s o F d i M F e o o g N o n T a h C Data as of April 2010 Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 7

Data Guided Defensive Driving Categorized Acccidents by Region FY10 - Contributing Factor to Accident: Non-DHS/DBHDD Driver at Fault 35.00% 30.95% 30.00% 25.00% 20.00% 15.00% 11.90% 11.90% 9.52% 7.14% 10.00% 7.14% 4.76% 2.38% 2.38% 5.00% 2.38% 2.38% 2.38% 2.38% 2.38% 0.00% l t e e l g a g I d l e r d i d a U m o r e c s n l n n a e m r u e n o h i g i D o t i l t k i s L n t i a c l i Y i R a C n O c s S o a d r a a F A C a o / r o n e f B P o e t t e s o r g e t l o d l C i T r r p e s c D i e S e e d o t S i h g c p l p L d i i p S e o a o e e n e o r V i j r F r h g b g e w p t p S t v d O m m n r o o u g o i r l g I I n D j l r s o l n W a i i F d i M c d e i r n e a a c g x h e E c r e s M i D Data as of April 2010 Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 8

Driver’s Alert Data Guided Training Office of Facilities and Support Services FY2010 - Driver's Alert Data Total Calls Received, July - April: 217 Illegal Passing, 3, 1% Other , 4, 2% Tailgating, 6, 3% Illegal Turn, 1, 0% Illegal Parking, 2, 1% Speeding, 60, 28% Failure to Stop, 15, 7% Compliment, 17, 8% Faulty Equipment, 11, 5% Failure to Stay in Lane, 14, 6% Weaving, 22, 10% Unsafe Lane Change, Failure to Yield, 24, 38, 18% 11% Data as of April 2010 Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 9

Unified Approach: DHS & DBHDD Office of Facilites and Support Services FY10 Accidents: Based on Vehicle Ownership DHS-Owned Vehicle Contractor-Owned Vehicle Accidents, 15, 17% Accidents, 19, 21% DHS-Owned Vehicle Accidents DBHDD-Owned Vehicle Accidents Contractor-Owned Vehicle Accidents DBHDD-Owned Vehicle Accidents, 56, 62% Data as of April 2010 Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 10

Good News & Bad News Office of Facilities and Support Services Accidents FY10 Total Accidents, 90 Client(s) Involved Suffered Serious Injury Death, 1, 1% No Client(s) Involved, 40, 44% Client(s) Involved, but No Serious Injury, 49, 55% Data as of April 2010 Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 11

Additional Benefits: Reduced Lawsuits Vehicle Lawsuits by Fiscal Year 16 14 14 12 11 Number of Cases 10 8 6 4 3 2 2 0 FY06-07 FY08 FY09 FY10 State Fiscal Year Data as of April 2010 Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 12

Additional Benefits: Reduced Workers Compensation Premiums DHR Workers Compensation Premiums $13,000,000 $12,616,615 $12,500,000 $12,000,000 Premium Amount $11,500,000 A reduction of $1.8 million! $11,000,000 $10,726,029 $10,500,000 $10,000,000 $9,500,000 FY08 FY09 State Fiscal Year Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 13

Summary • Stay Focused on the “Wildly Important Goal” • Involve staff at all levels, from the Commissioner to the local office • Use data to guide decisions • Follow up! • Communicate, Communicate, Communicate! • Train, Train, Train! • Celebrate Success! Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 14

Contact Us Jim Bricker, Director Office of Facilities & Support Services Georgia Department Of Human Services 2 Peachtree Street, Suite 29. 493 Atlanta, GA 30303 jtbricker@dhr.state.ga.us or 404-656-4427 Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 15

Questions? Reducing MV Accidents in DHR/DHS | May 19, 2010 DHS Board Presentation Page 16