RedI RI S NOC 2 TF-NOC Meeting ana.medina@rediris.es Ljubjana - PowerPoint PPT Presentation

RedI RI S NOC 2º TF-NOC Meeting ana.medina@rediris.es Ljubjana February 15th Ljubjana, February 15th 1

Network Infrastructure  RedIRIS10  22 PoPs  22 PoPs  More than 400 institutions connected  Leased Circuits  10GE backbone  SDH circuits: STM-16,STM-4 ,  Providers: • T-Systems (Orange) • Telefónica • Telefónica 2

RedIRIS10 Topology 3

RedIRIS10: Global IP Connections 4

RedIRIS10: Hardware • L3 equipment: Juniper Routers – National Node: T320, MX-480 y MX-960 , y – 10GE Nodes: M320 – Others: M120, M40e, M20 y M10i • L2 core equipment: Giga-Switches - 10GE nodes: NORTEL MERS 8610 • Access level: – EX-3200 & EX-4200 3 00 & 00 – Cisco 7500 & Catalyst 2960 5

Network Services 1 1.- Connectivity dual stack IPV4/ v6 C ti it d l t k IPV4/ 6 ● Research and academic intranet ● Global IP connectivity 2.- DNSv4/ v6 3.- Multicast IPv4/ v6 ● Opera Oberta Project 4.- IPv4/ v6 addresses delegation (LIR) 5 5.- NTP IPv4/ v6 (Network Time Protocol) NTP IPv4/ v6 (Network Time Protocol) 6.- VPNL2 (MPLS Circuits): • National Emergency Network (RENEM) g y ( ) • Supercomputing Spanish Network (RES) 6

Network Services II 7.- Eduroam 8.- Lightpaths • eDEISA Project: 10GE BSC-CERN • LHC Project: 10GE PIC-CERN 9 9.- E2E Monitoring E2E Monitoring • GN3 JRA1 • Spanish Tier1 & Tiers2 Spanish Tier1 & Tiers2 7

Monitoring tools – Centralized management Centralized management • Traps, alarms, SNMP events, syslog, etc – MRTG (Multi Router Traffic Grapher) • Open source based on SNMP queries • Graphics: traffic, temperature, CPU – Nagios Nagios • Out of band network 8

Real time monitoring tools W eather Map – W eather Map 9

Real time monitoring tools Looking Glass – Looking Glass 10

NOC Structure  Level 1 (outsourced but hosted in RedIRIS Offices) • Network Operators • Basic Network monitoring • First level operation First level operation • Helpdesk to institutions ( 08:00 to 18:30 working days) • Outsourced Service: out of hours  Level 2 • Network Engineers • Engineering, planning and management • Second level troubleshooting/configuration support • Working days: 08:00 to 18:30 Working days: 08:00 to 18:30 • Involved in national/ european projects 11

Front end • Customers C t • Regional Networks • Campus Networks / Universities • Campus Networks / Universities • Research Public Organisms • Technologic/Research Centers Technologic/Research Centers • Tools • Public traffic stats • Access on-line to network tickets • Mail-lists • IRIS-IP • IRIS-Tickets 12

Ticketing tool • Request Tracker System (RT) : Request Tracker System (RT) • Open Source: Best Practical • Workflow based on different queues and priorities Workflow based on different queues and priorities • Customized for RedIRIS-NOC 13

Inter-NOC communication • Customers/ Providers/ others NOCs Customers/ Providers/ others NOCs • Centralized on RT-NOC (Request tracker System) • • iris-nd@rediris es iris nd@rediris.es • Others general enquiries • noc@rediris.es • Communication with other groups in R dIRIS RedIRIS • RT customized by group Computer Security Incident Response Team (CSIRT): Computer Security Incident Response Team (CSIRT): • • cert@rediris.es • Systems Administrator: sysadmin@rediris.es 14

Internal Documentation  Restricted access  Restricted access  Intranet  Operation Manuals  Procedures:  Troubleshooting  relations with vendors  Maps: xfig, visio, etc.  Statistics  Inventory  Inventory  Wiki  BSCW ( Basic Support for Cooperative Work)  Web application  Institutions Database 15

Public Documentation  http://www.rediris.es ttp // ed s es  Services description  Usage requirements  Access to service  Tools • Looking glass • Weathermap W th  More info •Traffic statistics  Network Maps 16

Edificio Bronce, Plaza Manuel Gómez Moreno s/ n w w w .red.es 28020 Madrid. España 17 Tel.: 91 212 76 20 / 25, Fax: 91 212 76 35