Reddit Mar 4, 2020 Quiz Time (5-7 minutes). Quiz on Opioid Use - - PowerPoint PPT Presentation

CMSC 20370/30370 Winter 2020 Designing for Users In Difficult Circumstances Case Study: Opioid Use Disorder on Reddit

Mar 4, 2020

Quiz Time (5-7 minutes).

Quiz on Opioid Use Disorder on Reddit

Principles of Good Design

Administrivia

• IA3 form available for peer feedback on the website
• GP4 video due on Monday for video screening
• Next week video showcases will be in:

– Monday: Room 390 – Wednesday: Room 298

• Each group will have their video screened and a ~5 minutes for Q&A
• Schedule of groups should be online
• Please send us links to your videos ahead of the class session so we can load

them all on one laptop

• Graduating students

– reports due on 3/13 – 2 groups that we know of

• Physical Science Division Teaching Assistant prize – can nominate any TA for

any class if you wish

• https://college.uchicago.edu/academics/physical-sciences-teaching-prize
• Office hours by appointment this week since prospective PhD students are

visiting

Today’s Agenda

• Designing for users in difficult

circumstances

• Case Study: Opioid Use Disorder

Case Study: Opioid Use Disorder

• Focus on users recovering from opioid use disorder
• Wanted to be able to identify posts on recovery in
• nline communities
• Wanted to investigate use of alternative treatments to
• vercome opioid use
• Built a machine learning classifier to find posts on

recovery on Reddit

• Identified ~93K recovery related posts and 20

alternative treatment drugs

• Provide implications for future research on opiod use

disorder or medical interventions on online communities

• Ethical considerations

Case Study: Opioid Use Discovery

• Wanted to determine how to find posts on
• pioid recovery
• Wanted to determine what alternative

treatments people are using

Research Pipeline

Recovery Posts Non-Recovery Posts

Results

Recovery Posts Non-Recovery Posts

Recovery Posts 79% accuracy Non-Recovery Posts

Accuracy of the classifier

Recovery Posts

Recovery Posts

Discussion points

• Help to identify users who need help

– Pros: can intervene – Cons: can be used by bad actors

• Stigma and recovery
• Understanding AT use
• Using publicly available data

Why should be inclusive for users in difficult circumstances?

• A lot of HCI research/design focuses on

happy, ideal users

• Ignores life’s up and downs
• Users in difficult circumstances

Let’s think of difficult times in life….

• Spend 5 minutes chatting with your

neighbors

• Brainstorm 1-3 difficult times for users
• What are research methods for

investigating this problem?

• Is it easy to access this population?
• What are the ethical considerations?
• Let’s share a few instances next

What about death and dying?

• Will Odom and Mike Massimi
• https://www.mitpressjournals.org/doi/pdf/

10.1162/DESI_a_00476

• Timecard

Other questions

• What happens to a social media account

when someone passes away?

• Who should have access?

What are some useful techniques for designing for these circumstances?

• Cultural probes (Gaver et al)
• Provoke inspiration for design from users
• Not overly constraining the suer

• Create materials which provoke answers
• Not an interview/survey
• E.g. disposable camera with prompt:

– Take a picture of something that reminds you

• f a loved one you lost

– Postcards

• Result is inspiration not information
• Can tell you more about emotions and

context of users

Cultural probes

• Pros?
• Cons?

Summary

• Real life means that we have to consider

users through all circumstances

• Some of these are difficult circumstances
• Still have to design to accommodate these

needs

• Addiction, death, other life circumstances

require mindful design

• Cultural probes are one way to get ideas

for inspiration in a non-traditional way

Coming up…

• GP 4 video showcase on Monday
• Talking about technology and harms…

Get in touch:

Office hours: Fridays 2-4pm (Sign up in advance) or by appointment JCL 355 Email: marshini@uchicago.edu