Recording the Knowledge Footprints February 4, 2015 The Knowledge - - PowerPoint PPT Presentation

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Recording the Knowledge Footprints February 4, 2015 The Knowledge - - PowerPoint PPT Presentation

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Recording the Knowledge Footprints February 4, 2015 The Knowledge Problem Those who cannot remember the past are condemned to repeat it. George Santayana 2 7 Myths of Knowledge Management Knowledge management is about knowledge

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SLIDE 1

Recording the Knowledge Footprints

February 4, 2015

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SLIDE 2

2

The Knowledge Problem

“Those who cannot remember the past are condemned to repeat it.”

George Santayana

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7 Myths of Knowledge Management

  • Knowledge management is about knowledge
  • Knowledge management is about technology
  • The system should be all encompassing
  • The goal is to create a document repository
  • You can buy a ready made system
  • Knowledge management is about knowledge

control

  • If you build it, they will use it
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Existing Systems

  • Work Order Systems
  • Document Management
  • Email
  • Wiki
  • References
  • Memos, Reports, SOPs
  • Network Drives
  • And Many More…
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What is Knowledge Management

  • Knowledge management is the strategy

to identify, capture, structure, value, leverage and share knowledge

  • Not all knowledge is valuable
  • Information and knowledge are valuable
  • nly if they are properly managed
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Strategic Plan

  • Need a Strategy to ensure there is an

effective and efficient knowledge management solution

  • Strategy

– Simplicity – Documentation and data analysis – Standards – Knowledge sharing and training – Long-term support and maintenance – Technology

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Simplicity

  • Support simplicity of operations,

maintenance and design to minimize the impact of lost institutional knowledge

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Documentation and Data Analysis

  • Expectations for

documentation: SOPs, lessons learned, root cause analyses

  • Identify standard statistical

methods for data analysis

  • Develop standard formats

and guidelines for data presentation

EBMUD Water Use, Population and Accounts

40 80 120 160 200 240 280 320 61 63 65 67 69 71 73 75 77 79 81 83 85 87 89 91 93 95 97 99 02 04 06 08 Fiscal Year

Consumption (MGD)

200,000 400,000 600,000 800,000 1,000,000 1,200,000 1,400,000 1,600,000

Population/Accounts Accounts Consumption Population

1976-1977 Drought 1987-1992 Drought 2007-2009 Drought
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Documentation

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Standards

  • Develop standards to ensure

consistency of documentation and processes including document content, naming conventions and file

  • rganization
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Knowledge Sharing and Training

  • Encourage sharing and collaboration of

knowledge within and across

  • rganizations to develop employee

through innovation, interaction with

  • thers, and formal and informal training
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Long-term Maintenance

  • Provide long-term support and

resources for knowledge management. Provide leadership throughout the

  • rganization to embed knowledge

management into day-to-day

  • perations.
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Technology

  • Develop innovative technology solutions

that are simple to use and maintain to enable quick and easy access to information.

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Technology Evolution

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Wiki

  • Free (MediaWiki)
  • Familiar
  • Simple to use
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Wiki

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Wiki

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Knowledge Base

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19

“It ain’t what you don’t know that gets you in trouble. It’s what you know for sure that just ain’t so.”

Mark Twain