Recommendation Report: A compilation of recommendations for the - - PowerPoint PPT Presentation

Recommendation Report:

A compilation of recommendations for the redesign of the Registrar’s Office website

Our Goal

Using data drawn from both the student card sorts sessions and the advisor think-aloud protocols, our goal was to create a list of actionable recommendations to be used in the redesign of the Registrar’s website. To accomplish this, we’ve assembled:

• Alternative drop-down menu layout
• Statistics representing the difficulty of specific tasks
• Possible solutions to frequently encountered problems

Methodology Overview

TAP Card Sort

17 undergraduate students recruited by Registrar Office staff, roughly half of which were Registrar Office employees 6 academic advisors recommended by Registrar Office staff Demographic Information about participants Participants were asked to sort 56 items into a drop down menu of 5 category columns. Participants were asked to complete a 11 tasks using the Registrar website as their only resource, narrating their actions and thoughts.

Participant Recruitment Orientation and Pre-test Test Session

Supplementary comments

• Task Difficulty Ratings
• Comments
• Recommendations.

Post-test Questions

Demographic Information

Card Sort Analysis: 6 Steps

Analyze the Distribution of Percentages, Group by Group

• Registration/iROAR
• Undergraduates
• Graduate Students
• Degree Works
• Faculty
• General Info.
• Records
• Forms
• Current Student
• Prospective Students
• ...

Step 1

Create a Matrix

Step 2

Calculate the Percentages

Step 3

Group the Cards

Step 4

Analyze the Distribution

Step 5

Make the Decisions

Step 6 Registration/ iRoar General Information

Academic Calendar

2 4

Academic Forgiveness

3 2

Advisor Access to iROAR

7 1 11.76% Registration/ iRoar General Information

Class Schedule

47.06%

Credit Hours

41.18%

Degree Works

47.06%

FERPA

29.41%

General Contact Information

41.18% 2/17=11.76% 11.76% 23.53% 17.65% 11.76% 41.18% 5.88%

Revised Menu Organization

TAP Executive Summary / Presentation Preview

We would like to highlight four areas of interest recurred most often in participant feedback:

• Positives
• Navigation/ Ease of Access
• Language
• Content/ Layout

Task Difficulty Statistics

Most Difficult Tasks:

• Task 2: Taking Coursework

Elsewhere

• Task 4: Registering to Audit
• Task 6: Locating G.I. Bill

Information

• Task 8: Requesting Closed

Course

• Task 10: Locating TCEL

1 Extremely Easy 6 Extremely Difficult

Positives

• All participants were able to easily find the

Academic Calendar and information relating to enrollment verification.

• Once located, participants found the

information on the U.S. Veterans page to be very helpful.

Navigation / Ease of Access

• The appropriate web page for TCEL should be listed under

the “Current Students” and “Faculty” lists.

• A link for “Audit” should be available under the “Current

Students” list. ○ Audit form should be available on the website.

• Information on how to request a closed course should

be on it’s own page, separate from “Waitlist”. ○ Keep “Closed Course” under “Waitlist” as well.

• Web page for veterans wishing to use their G.I. benefits

should be made available under “Current Students” and/or potentially “Prospective Students”.

Language

• Use language targeted towards the key audience. In this case, the audience

would be students who frequently turn to Registrar faculty or advisors with questions.

○ Audit → Audit a Class vs. Audit a Degree ○ TCEL → Transferring Credits OR Take a Course Elsewhere ○ Aerospace Studies—Biochemistry → A—B

Content

• Use an Accordion Function on the Registration Errors page.
• List instructions on how to fill out a form for Auditing a Class, and also give users access to the form on the Auditing

Policies page and the Student Forms page. Move the brief instructions to the top of the page.

• Some of the registration coordinators listed to contact are no longer here at Clemson University.

Of all the usability problems participants encountered, our collected data suggests the following areas should be prioritized during the redesign process:

• Navigation to high-traffic web pages, such as TCEL,

needs to be as quick as possible.

• Labeling and language should cater to students’

mental models.

• Content should be reorganized within individual web

pages.

Q & A

Please feel free to ask us questions of clarification during this time:

• Doris Xue Ding: xued@g.clemson.edu
• Valerie Smith: vmsmith@g.clemson.edu
• Ciara Marshall: ciara.m.marshall@gmail.com
• Abby Maxim: aemaxim@g.clemson.edu