RAISING RETENTION THROUGH EDUCATION & STUDENT SUPPORT ME RE - PowerPoint PPT Presentation

RAISING RETENTION THROUGH EDUCATION & STUDENT SUPPORT ME RE DI T H R. SCHMI DT , MA

BECAUSE WE DO NOT HAVE THE “TYPICAL” COLLEGE STUDENT, NAME THE BIGGEST OBSTACLES OUR STUDENTS FACE…

BIGGEST CHALLENGES TO EDUCATION: • CONF I DE NCE • Ba d prio r e xpe rie nc e s with sc ho o l • Be ing a sing le pa re nt (c hildc a re issue s) • Pe rso na l illne ss • L a c k o f tra nspo rta tio n • Sic k c hild • Mo ne y issue s • De a th in the fa mily • Pe rso na l sa fe ty • Ho using pro b le ms • Jo b c o nflic ts

SERVING AN AT-RISK POPULATION • HOW DO WE ADDR E SS T HE SE CHAL L E NGE S? • De pa rtme nt o f E duc a tio n’ s vie w: • Ca re e r c o lle g e s ta ke a dva nta g e o f lo we r so c io - e c o no mic a nd o the r a t-risk g ro ups • Ca re e r c o lle g e s a re in it fo r pro fit • Our vie w: • We se rve a n a t-risk po pula tio n b e c a use the y a re unde rse rve d thro ug h o the r type s o f e duc a tio n • Be c a use o f fe de ra l ma nda te s, we ha ve to fo c us o n numb e rs a nd o utc o me s – a nd we o fte n miss the b ig g e r pic ture

SERVING AN AT-RISK POPULATION • T HE RI GHT VI E WPOI NT : o o k a t stude nts with a 360 ˚ / life c yc le • L me nta lity • F o c us o n inte rde pa rtme nta l suppo rt • Pro vide re so urc e s to fe e l suppo rte d a nd o ve rc o me the o b sta c le s • Ma ke Stude nt Se rvic e s a vita l pa rt o f c a mpus …And numb e rs & o utc o me s fa ll into pla c e !

THE CASE FOR STUDENT SERVICES • Ofte n, a “fo rg o tte n de pa rtme nt” a nd fre q ue ntly unde rutilize d • Ho w c a n Stude nt Se rvic e s he lp stude nts? • Ho w c a n Stude nt Se rvic e s b e ne fit OT HE RS who wo rk with stude nts? • Ho w do e s this re la te to RE T E NT I ON?

STUDENT SERVICES: THE MISSING PIECE

COLLABORATING WITH DEPARTMENTS Stude nt Se r vic e s should c ollabor ate with othe r depar tments thr oughout the sc hool by: • Ac ting a s a motivator and se lling point to Admissio ns • Se rving a s a liaison to F ina nc ia l Aid • Assisting fa c ulty with suppor t in a nd o ut o f the c la ssro o m b e yo nd c urric ulum king hands-on with stude nts who a re no t ma king • Wor Sa tisfa c to ry Ac a de mic Pro g re ss • He lping Ca re e r Se rvic e s empower ne w g ra dua te s ie nc e a nd ra ising stude nt • E nr ic hing the stude nt e xpe r sa tisfa c tio n sc o re s fo r a c c re dita tio n

SUPPORTING OUR STUDENTS • E nc o ura g e AL L fa c ulty a nd sta ff to pa rtic ipa te in stude nt suppo rt e ffo rts • Sta ff/ fa c ulty sho uld unde rsta nd the ir “sc ope of pr ac tic e” whe n wo rking with stude nts • Stude nt Se rvic e s is tra ine d to suppo rt stude nts in wa ys no o the r de pa rtme nt c a n • I mpo rta nc e o f hiring so me o ne with the RI GHT c re de ntia ls • T he pro c e ss o f re fe rra ls • He lps to e mpo we r fa c ulty/ sta ff who a re no t q ua lifie d to wo rk with a stude nt o n a c risis le ve l, b ut wa nt to g e t the m to so me o ne who is

STUDENT SUCCESS REFERRAL FORM TO INSTRUCTOR: Please complete referral form and turn in to Meredith Schmidt, Director of Student Services. The student will be contacted by Ms. Schmidt to offer intervention. Student Name: __________________________________________________________ Referral Date: ________________________ Student Number ______________________ USING STUDENT Course: _______________________________ Term & Year: _______________________ SERVICES Current Grade in Course: __________________ Number of Absences/ Tardies: ____________ REFERRAL FORMS Program (check one): Esthetics Medical Assisting Massage Therapy Cosmetology Medical Office Assistant Medical Billing/ Coding I nc re a se s • Medical Clinical Assistant c o mmunic a tio n with stude nt Reason(s) for referral: Excessive absences Dress code/ appearance Test-taking difficulty Lack of engagement se rvic e s Lack of study skills Behavioral issues Assignments incomplete Emotional issues Time management issues Possible disability Dire c ts stude nts to • Concentration issues a pro pe r re so urc e Other (please explain): ___________________________________________ Give s SS a • sna psho t o f issue Have you discussed your concerns with the student? ________________________________ & stude nt If so, what was the outcome? ________________________________________________ ________________________________________________ Possible Suggestions: ________________________________________________ ________________________________________________ Instructor Name: ___________________________ Signature:_______________________ ***This form is co nfidential and should not be shared with the student*** If you have questions, please contact Meredith Schmidt at (843) 591-1126 or meredith.schmidt@miller-motte.edu

THE IMPORTANCE OF EMPATHY WITH STUDENTS • Stude nt Se rvic e s ne e ds to e duc a te c a mpus o n the va lue o f this • T he K E Y T O RE T E NT I ON • I sn’ t this just the sa me a s “fe e ling b a d fo r so me o ne ”? • Am I e xpe c te d to so lve the ir pro b le ms? • Do I re a lly ha ve to liste n to this – I ha ve b e tte r thing s to do ! • Ge tting pa st the te mpta tio n to push a wa y

THE IMPORTANCE OF EMPATHY WITH STUDENTS • K no wing the diffe re nc e b e twe e n: • E mpa thy vs. Sympa thy • Re fle c tive L iste ning vs. So lving • Va lida tio n with minimal disc losur e • Cre a ting a sa fe pla c e fo r o ur stude nts • Co mfo rt zo ne = GROWT H & MOT I VAT I ON

SETTING AN EXAMPLE: CHALLENGING THE STAFF & FACULTY • Show e ac h stude nt you ar e INVE ST E D in the m • L e a d b y a c tio ns: • De mo nstra te a po sitive a ttitude re g a rdle ss o f situa tio n o r c irc umsta nc e s • Do n’ t b e a fra id to a dmit c ha lle ng e s • K e e p pro fe ssio na l b o unda rie s **You may be the only r ole model to demonstr ate these!

STUDENT EMPOWERMENT • I f I g ive a ma n a fish… • Do no t so lve - just va lida te a nd te a c h c o ping • I f a stude nt fe e ls e mpo we re d, the y will: • No t g ive up o n sc ho o l • Apply the se c ha ng e s to the ir o utside live s • L e a ve with mo re tha n a diplo ma / c e rtific a te • Use the ir e duc a tio n to MOVE F ORWARD • L e a ve the ir c o mfo rt zo ne (sc ho o l)

INVESTMENT & OUTCOMES • Suppo rting Stude nt Se rvic e s = RE T URN ON I NVE ST ME NT : • Be ne fits the institutio n with pub lic re la tio ns a nd re fe rra ls • Hig he r le ve ls o f stude nt sa tisfa c tio n during a c c re dita tio n visits • Hig he r re te ntio n sc o re s a nd c o mple tio n ra te s whe n stude nts fe e l c o nne c te d a nd suppo rte d a t sc ho o l • Qua lity g ra dua te s who e xc e l in so ft skills ke e p e mplo ye rs c o mmitte d to utilizing o ur sc ho o l syste m • F a c ulty a nd sta ff who “b uy in” to the missio n o f the c o lle g e me a ns b e tte r c a mpus c o he sio n

QUESTIONS? Me r e dith R . Sc hmidt, MA Dire c to r o f Stude nt Se rvic e s De lta Ca re e r E duc a tio n Co rpo ra tio n (843) 591-1126 me re dith.sc hmidt@ mille r-mo tte .e du