RAISING RETENTION THROUGH EDUCATION & STUDENT SUPPORT ME RE - - PowerPoint PPT Presentation

ME RE DI T H R. SCHMI DT , MA

RAISING RETENTION THROUGH EDUCATION & STUDENT SUPPORT

BECAUSE WE DO NOT HAVE THE “TYPICAL” COLLEGE STUDENT,

NAME THE BIGGEST OBSTACLES OUR STUDENTS FACE…

BIGGEST CHALLENGES TO EDUCATION:

• CONF

I DE NCE

• Ba d prio r e xpe rie nc e s with sc ho o l
• Be ing a sing le pa re nt (c hildc a re issue s)
• Pe rso na l illne ss
• L

a c k o f tra nspo rta tio n

• Sic k c hild
• Mo ne y issue s
• De a th in the fa mily
• Pe rso na l sa fe ty
• Ho using pro b le ms
• Jo b c o nflic ts

SERVING AN AT-RISK POPULATION

• HOW DO WE

ADDR E SS T HE SE CHAL L E NGE S?

• De pa rtme nt o f E

duc a tio n’ s vie w:

• Ca re e r c o lle g e s ta ke a dva nta g e o f lo we r so c io -

e c o no mic a nd o the r a t-risk g ro ups

• Ca re e r c o lle g e s a re in it fo r pro fit
• Our vie w:
• We se rve a n a t-risk po pula tio n b e c a use the y a re

unde rse rve d thro ug h o the r type s o f e duc a tio n

• Be c a use o f fe de ra l ma nda te s, we ha ve to fo c us o n

numb e rs a nd o utc o me s – a nd we o fte n miss the b ig g e r pic ture

SERVING AN AT-RISK POPULATION

• T

HE RI GHT VI E WPOI NT :

• L
• o k a t stude nts with a 360˚/ life c yc le

me nta lity

• F
• c us o n inte rde pa rtme nta l suppo rt
• Pro vide re so urc e s to fe e l suppo rte d a nd
• ve rc o me the o b sta c le s
• Ma ke Stude nt Se rvic e s a vita l pa rt o f

c a mpus …And numb e rs & o utc o me s fa ll into pla c e !

THE CASE FOR STUDENT SERVICES

• Ofte n, a “fo rg o tte n de pa rtme nt” a nd

fre q ue ntly unde rutilize d

• Ho w c a n Stude nt Se rvic e s he lp stude nts?
• Ho w c a n Stude nt Se rvic e s b e ne fit OT

HE RS who wo rk with stude nts?

• Ho w do e s this re la te to RE

T E NT I ON?

STUDENT SERVICES: THE MISSING PIECE

Stude nt Se r vic e s should c ollabor ate with othe r depar tments thr

• ughout the sc hool by:
• Ac ting a s a motivator

and se lling point to Admissio ns

• Se rving a s a liaison to F

ina nc ia l Aid

• Assisting fa c ulty with suppor

t in a nd o ut o f the

c la ssro o m b e yo nd c urric ulum

• Wor

king hands-on with stude nts who a re no t ma king

Sa tisfa c to ry Ac a de mic Pro g re ss

• He lping Ca re e r Se rvic e s empowerne w g ra dua te s
• E

nr ic hing the stude nt e xpe r ie nc e a nd ra ising stude nt

sa tisfa c tio n sc o re s fo r a c c re dita tio n

COLLABORATING WITH DEPARTMENTS

SUPPORTING OUR STUDENTS

• E

nc o ura g e AL

Lfa c ulty a nd sta ff to pa rtic ipa te in stude nt

suppo rt e ffo rts

• Sta ff/ fa c ulty sho uld unde rsta nd the ir “sc ope of pr

ac tic e”

whe n wo rking with stude nts

• Stude nt Se rvic e s is tra ine d to suppo rt stude nts in wa ys no
• the r de pa rtme nt c a n
• I

mpo rta nc e o f hiring so me o ne with the RI GHT c re de ntia ls

• T

he pro c e ss o f re fe rra ls

• He lps to e mpo we r fa c ulty/ sta ff who a re no t q ua lifie d to wo rk

with a stude nt o n a c risis le ve l, b ut wa nt to g e t the m to so me o ne who is

• I

nc re a se s c o mmunic a tio n with stude nt se rvic e s

• Dire c ts stude nts to

a pro pe r re so urc e

• Give s SS a

sna psho t o f issue & stude nt

USING STUDENT SERVICES REFERRAL FORMS

STUDENT SUCCESS REFERRAL FORM TO INSTRUCTOR: Please complete referral form and turn in to Meredith Schmidt, Director of Student Services. The student will be contacted by Ms. Schmidt to offer intervention. Student Name: __________________________________________________________ Referral Date: ________________________ Student Number ______________________ Course: _______________________________ Term & Year: _______________________ Current Grade in Course: __________________ Number of Absences/ Tardies: ____________ Program (check one):

Medical Assisting Cosmetology Medical Billing/ Coding Reason(s) for referral:

Dress code/ appearance Lack of engagement Behavioral issues Emotional issues Possible disability Other (please explain): ___________________________________________ Have you discussed your concerns with the student? ________________________________ If so, what was the outcome? ________________________________________________ ________________________________________________ Possible Suggestions: ________________________________________________ ________________________________________________ Instructor Name: ___________________________ Signature:_______________________

***This form is co nfidential and should not be shared with the student*** If you have questions, please contact Meredith Schmidt at (843) 591-1126 or meredith.schmidt@miller-motte.edu

THE IMPORTANCE OF EMPATHY WITH STUDENTS

• Stude nt Se rvic e s ne e ds to e duc a te

c a mpus o n the va lue o f this

• T

he K E Y T O RE T E NT I ON

• I

sn’ t this just the sa me a s “fe e ling b a d fo r so me o ne ”?

• Am I

e xpe c te d to so lve the ir pro b le ms?

• Do I

re a lly ha ve to liste n to this – I ha ve b e tte r thing s to do !

• Ge tting pa st the te mpta tio n to push a wa y

THE IMPORTANCE OF EMPATHY WITH STUDENTS

• K

no wing the diffe re nc e b e twe e n:

• E

mpa thy vs. Sympa thy

• Re fle c tive L

iste ning vs. So lving

• Va lida tio n with minimal disc losur

e

• Cre a ting a sa fe pla c e fo r o ur stude nts
• Co mfo rt zo ne = GROWT

H & MOT I VAT I ON

SETTING AN EXAMPLE: CHALLENGING THE STAFF & FACULTY

• Show e ac h stude nt you ar

e INVE ST E D in the m

• L

e a d b y a c tio ns:

• De mo nstra te a po sitive a ttitude re g a rdle ss o f situa tio n o r

c irc umsta nc e s

• Do n’ t b e a fra id to a dmit c ha lle ng e s
• K

e e p pro fe ssio na l b o unda rie s

**You may be the only r

• le model to demonstr

ate these!

STUDENT EMPOWERMENT

• I

f I g ive a ma n a fish…

• Do no t so lve - just va lida te a nd te a c h c o ping
• I

f a stude nt fe e ls e mpo we re d, the y will:

• No t g ive up o n sc ho o l
• Apply the se c ha ng e s to the ir o utside live s
• L

e a ve with mo re tha n a diplo ma / c e rtific a te

• Use the ir e duc a tio n to MOVE

F ORWARD

• L

e a ve the ir c o mfo rt zo ne (sc ho o l)

INVESTMENT & OUTCOMES

• Suppo rting Stude nt Se rvic e s =

RE T URN ON I NVE ST ME NT :

• Be ne fits the institutio n with pub lic re la tio ns a nd

re fe rra ls

• Hig he r le ve ls o f stude nt sa tisfa c tio n during

a c c re dita tio n visits

• Hig he r re te ntio n sc o re s a nd c o mple tio n ra te s whe n

stude nts fe e l c o nne c te d a nd suppo rte d a t sc ho o l

• Qua lity g ra dua te s who e xc e l in so ft skills ke e p

e mplo ye rs c o mmitte d to utilizing o ur sc ho o l syste m

• F

a c ulty a nd sta ff who “b uy in” to the missio n o f the c o lle g e me a ns b e tte r c a mpus c o he sio n

QUESTIONS?

Me r e dith R . Sc hmidt, MA

Dire c to r o f Stude nt Se rvic e s De lta Ca re e r E duc a tio n Co rpo ra tio n (843) 591-1126 me re dith.sc hmidt@ mille r-mo tte .e du