Quality of the Future: Managing the Digital Disruption to Improve - - PowerPoint PPT Presentation

▶
quality of the future managing the digital disruption to
SMART_READER_LITE
LIVE PREVIEW

Quality of the Future: Managing the Digital Disruption to Improve - - PowerPoint PPT Presentation

Jan 13, 2024 347 likes •769 views

Quality of the Future: Managing the Digital Disruption to Improve the Analog World. Willy Vandenbrande QS Consult ASQ Quality 4.0 Summit, Dallas TX Session MO6 November 12, 2018 Content Some How Do The Digital The Quality

slide-1
SLIDE 1

Quality of the Future: Managing the Digital Disruption to Improve the Analog World.

Willy Vandenbrande – QS Consult

ASQ Quality 4.0 Summit, Dallas TX – Session MO6 – November 12, 2018

slide-2
SLIDE 2

Content

Some Preliminary Remarks How Do We Cope? The Digital Disruption The Quality Future

slide-3
SLIDE 3

1452 - 1519

slide-4
SLIDE 4

Uomo Universale

slide-5
SLIDE 5

Alvin Toffler – Future Shock

slide-6
SLIDE 6

Old Knowledge can be

  • Wrong
  • Incomplete
  • No longer suited for a new environment
  • Replaced by new and better ways
slide-7
SLIDE 7

The Real World is Analog

  • Digital is often an interface, the customer

experience is analog.

  • Has the middleman been cut out …
  • … or just been replaced by a digital equivalent?
slide-8
SLIDE 8

How do we cope with …

  • The infinite amount of knowledge?
  • Learn – Unlearn - Relearn?
  • The use of digital to improve the analog?
slide-9
SLIDE 9
  • ABC series that ran from 1973 – 1978
  • Starring Lee Majors as Steve Austin
slide-10
SLIDE 10

Gentlemen … we have the technology Better, faster, stronger

slide-11
SLIDE 11

Top Level Quality Knowledge Big Data, IoT, Connectivity

AI / IA: Artificial Intelligence – Intelligent Automation

Quality Culture, Consulting skills, Innovation

Holistic:

Environment, Safety, Social, …

DIGITIZATION EXPANSION

slide-12
SLIDE 12

Knowing it all?

slide-13
SLIDE 13

Learn - Unlearn – Relearn requires …

  • Willigness
  • Courage
  • Effort
slide-14
SLIDE 14

Statistical Process Control

  • Walter Shewhart (1891 – 1967)
  • Father of Statistical Process

Control (SPC)

  • 1920 – 1930
  • Mandatory for automotive

suppliers(IATF 16949)

slide-15
SLIDE 15

Technological evolutions

  • Automatic production lines containing Poka-Yoke

systems leading to zero defects.

  • Customer requirements of < 5 ppm
  • Limited number of operators.
  • Extreme accuracy of machines leading to unusable

control limits because of very small inherent variation.

  • SPCA

– Show Process for Customers and Auditors

slide-16
SLIDE 16

Technological evolutions

  • Just-In-Time has already

reduced batch sizes

  • 3D printing

– Batch size of 1 – The product is the file - the production area your office

slide-17
SLIDE 17

New Knowledge: Machine Learning

  • Beating the system – Atari Breakout
slide-18
SLIDE 18

The Real Root Cause

After only 5 times why? You must be joking!

slide-19
SLIDE 19
  • A decision to stop in an endless chain
  • There is only one root cause: the big bang
  • Solving complex problems with a lot of human

interfaces (like in services) will not work with root cause thinking

  • Naming a root cause does not help in solving the

problem

slide-20
SLIDE 20

The risk of sticking to what you know

Schwerin Castle

slide-21
SLIDE 21

The digitally disrupted Quality Manager

Should we be afraid?

slide-22
SLIDE 22

Opportunities 4.0

VOC better known than ever before Product / Process behaviour in real time Process control better than ever before Pro-actively avoiding customer complaints Adapt product to customer experience Machine performances at extremely high levels

slide-23
SLIDE 23

Changes to grasp opportunities

From how to what From operations to company wide From corrections to pro-activity From me to us From us to them From hard to the much harder soft

slide-24
SLIDE 24

Big data – Connectivity - IoT

  • Don’t even try
  • Understand the possibilities
  • Look at the opportunities

You will never be a better data analyst than the data analysts

  • Voice of the Customer
  • Voice of the Process

From how to what

slide-25
SLIDE 25

From How to What

  • Expectations, requirements, satisfaction, experience
  • What data do we need to understand this better?
  • What are the quality requirements of that data?

Voice of the Customer

  • What data do we need to gather?
  • What is the required quality of that data?
  • What information do we need to get from that data?

Behaviour of product at customer site

  • What data do we need to gather?
  • What is the required quality of that data?
  • What information do we need to get from that data?

Behaviour of processes

slide-26
SLIDE 26

From corrections to pro-activity

Relating to customers

Solving potential customer issues before they appear Giving the customer new features before he asks for them

Process Control

Solving potential machine issues before they appear Condition Based Maintenance

slide-27
SLIDE 27

General shift

From doing things right, to doing the right things Activities from operations to company wide

  • Engineering
  • Marketing
  • Sales

Knowledge from me to us

Expand your knowledge of these areas Spread your knowledge to these areas

slide-28
SLIDE 28

Conclusion on Digitization

The company with the biggest big data will not win The company with the smartest big data has a better chance The company with the highest quality big data has the best chance

slide-29
SLIDE 29

Artificial Intelligence / Intelligent Automation

  • Machine driven quality

From process control to process design

  • Pareto of impact

From operations to design & development

  • Design with the customer

From detailed design to system design

slide-30
SLIDE 30

AI / IA

Read about the possibilities

Evaluate the possibilities for your

  • rganization

Not everything that is possible is necessary or valuable

Think strategically / innovative

slide-31
SLIDE 31

Quality Culture / Team Work

From hard to the much harder soft Hans-Jurgen was right!

We need that large variety of knowledge to grasp the

  • pportunities …

…within the overall

  • rganization!

Let’s accept our limitations …

… and introduce in- depth professional knowledge on soft skills

slide-32
SLIDE 32

Innovation

Study innovative techniques (TRIZ, …) Embrace diversity Different views bring new ideas Invite masters of innovation = artists

slide-33
SLIDE 33

Innovation “Nobody sees as we do, Patti”

slide-34
SLIDE 34

Holistic Quality

  • Expanding our scope of

impact

  • Sustainability as a key

business success factor

From us to Them

slide-35
SLIDE 35
  • The primary goal of Quality
  • Our major contribution

Financial Sustainability

  • Quality driving sustainability
  • Sustainability leading quality

Environmental Sustainability

  • No company operates in a vacuum
  • Improve our society

Social Sustainability

slide-36
SLIDE 36

In short …

  • The future of quality control = technology

Jamais Cascio on robots – WCQI 2013 - Indianapolis

  • The future of quality = doing the right things
  • The quality of the future = sustainable development
slide-37
SLIDE 37

Past, Present and Future

  • TQC: Total Quality Control
  • TQM: Total Quality Management
  • TQC: Total Quality Care
slide-38
SLIDE 38
slide-39
SLIDE 39

Work is important, but not really

slide-40
SLIDE 40

Willy Vandenbrande, Master TQM ASQ Fellow - Six Sigma Black Belt Associate Academician of IAQ Montpellier 34 B - 8310 Brugge België - Belgium Tel + 32 479 36 03 75 E-mail willy@qsconsult.be Website www.qsconsult.be