Property Charles Deyo CEO of Cendyn 15 th November, 2016 Bangkok - PowerPoint PPT Presentation

Jan 15, 2024 •387 likes •539 views

Customer Experience Online and On- Property Charles Deyo CEO of Cendyn 15 th November, 2016 Bangkok Travelers visit an average of 38 travel sites before making a purchase Source: Compete/ Skift 2016 CENTRALIZE YOUR DATA A SINGLE

Customer Experience – Online and On- Property Charles Deyo CEO of Cendyn 15 th November, 2016 Bangkok
Travelers visit an average of 38 travel sites before making a purchase Source: Compete/ Skift 2016
CENTRALIZE YOUR DATA “A SINGLE POINT OF TRUTH”
BUILD A ROBUST GUEST PROFILE • Guest History • Value • Status • Behavior • Preference • Interest • Intent • Engagement
AUDIENCE CLUSTERS • Leverage your hotel CRM to move past basic audience characteristics • Summarize your major marketing segments into personas that connect lifestyles and purchasing stages/patterns in the funnel
SEGMENT Guests based on where they stand in the guest cycle: • Pre-Arrival • On-Property • Post-Stay
PRE-ARRIVAL Plan Experience
PRE-ARRIVAL Plan Experience Personalized letter Stay Details Travel Details Experiences Scheduled
ON PROPERTY Guide Experience
ON PROPERTY Food & Beverage Guide Experience Social Check-in Welcome Survey
POST STAY Nurture Experience
POST STAY Nurture Experience
PLAN GUIDE NURTURE
THANK YOU

Download Presentation

Download Policy: The content available on the website is offered to you 'AS IS' for your personal information and use only. It cannot be commercialized, licensed, or distributed on other websites without prior consent from the author. To download a presentation, simply click this link. If you encounter any difficulties during the download process, it's possible that the publisher has removed the file from their server.

Recommend

Intellectual Property in Nicaragua What is Intellectual Property? Intellectual Property (IP)

Intellectual Property in Nicaragua What is Intellectual Property? Intellectual Property (IP) refers to creations of the mind, such as inventions; literary and artistic works; designs; and symbols, names and images used in commerce. In CENTRAL

276 views • 8 slides

What is Unclaimed Property? Unclaimed property is any financial asset or tangible property* that

4/19/19 2019 Unclaimed Property Local Government Reporting Instructions GLENN HEGAR Texas Comptroller of Public Accounts What is Unclaimed Property? Unclaimed property is any financial asset or tangible property* that has been abandoned

733 views • 21 slides

Treasurers Institute Sun, Nov. 17, 2019 Property Tax Errors Property Tax Errors Property Tax

Treasurers Institute Sun, Nov. 17, 2019 Property Tax Errors Property Tax Errors Property Tax Errors Property Tax Errors Historically, DCCA presented the Tax Levy training. Last Dept of Revenue Property Tax Rate and Levy Manual Dated Dec

960 views • 57 slides

Melema West Property Overview Atikokan, Ontario Property Summary Property hosted within the

Melema West Property Overview Atikokan, Ontario Property Summary Property hosted within the Wabigoon Subprovince increasingly recognized for its metal endowment (Hammond Reef, Cameron Lake, Rainy River) Property located north of the

435 views • 8 slides

Residential Property Tax Relief assessment, and equalization of the value of all real property

Introduction Property taxes are an annual local government tax on real property based on a tax rate established by the Legislature. The department is responsible for the appraisal, Residential Property Tax Relief assessment, and

139 views • 3 slides

Property Overview Red Lake, Ontario Property Summary The Bruce Lake Property comprises 5

Bruce Lake Property Overview Red Lake, Ontario Property Summary The Bruce Lake Property comprises 5 mining claims containing 72 contiguous cell units and covers approximately 1,486 hectares (3,627 acres) The Property is strategically

302 views • 9 slides

Property Overview Red Lake, Ontario Property Summary The South of Otter Property comprises 14

South of Otter Property Overview Red Lake, Ontario Property Summary The South of Otter Property comprises 14 mining claims containing 245 contiguous cell units and covers approximately 5,207 hectares (12,866 acres) The Property is

447 views • 9 slides

Voluntary sector Property and space needs Ruth Thompson Ethical Property Foundation Who are

Voluntary sector Property and space needs Ruth Thompson Ethical Property Foundation Who are we? Nationwide property advice for charities and community groups - providing free and paid for solutions Input via in-house property

184 views • 14 slides

K SITE PROPERTY Maximizing Affordable Housing Opportunities on City Property Civic Development,

1 K SITE PROPERTY Maximizing Affordable Housing Opportunities on City Property Civic Development, Public Assets & Native Communities Committee February 7, 2018 Property Background 2 Property acquired with support from Kreielsheimer

268 views • 8 slides

Property Taxation Penticton Indian Band First Nation Property Taxation Property Taxes are

Property Taxation Penticton Indian Band First Nation Property Taxation Property Taxes are used to cover the costs of local services that are not met from other revenue sources or Government transfers. Property Taxation is used for local

232 views • 11 slides

I N T E R I M R E S U L T S 2 0 1 9 6 M O N T H S H I G H L I G H T S Solid property

I N T E R I M R E S U L T S 2 0 1 9 6 M O N T H S H I G H L I G H T S Solid property performance in tough environment Core direct property portfolio growth of 2.75% before gearing (all properties) Escalations on expiry were

1.02k views • 49 slides

Property Update Rationale - U City is positioned as the dedicated BTS Group property vehicle

Property Update Rationale - U City is positioned as the dedicated BTS Group property vehicle CURRENT SITUATION OBJECTIVE: KEY RESTRUCTURING TRANSACTION: Unclear segregation of property business (and in some case conflict of Entire

510 views • 8 slides

The Charities Property Fund www.cpfund.co.uk savillsim.com Economic Overview UK property

The Charities Property Fund www.cpfund.co.uk savillsim.com Economic Overview UK property valuation remains attractive relative to other classes Property yield spread over 10-year UK government bonds 12 July 2016: 5.4% spread 11 10 9 8 7

600 views • 48 slides

Bridgewater by Del Webb DJs Property Maintenance DJs Property Maintenance Proposition to

Bridgewater by Del Webb DJs Property Maintenance DJs Property Maintenance Proposition to Del Webb A Partner to support Del Webbs needs today and into the future. Key components to DJs Property Maintenances success:

376 views • 22 slides

PT Mega Manunggal Property Tbk PT Mega Manunggal Property Tbk PT Mega Manunggal Property Tbk

PT Mega Manunggal Property Tbk PT Mega Manunggal Property Tbk PT Mega Manunggal Property Tbk Disclaimer PT Mega Manunggal Propert erty Tbk This document is prepared by PT Mega Manunggal Property Tbk and is for distribution only as may be

794 views • 56 slides

Ethical Property Foundation: Charity Property Matters Survey 2014 Antonia Swinson Director

Ethical Property Foundation: Charity Property Matters Survey 2014 Antonia Swinson Director Ruth Thompson Property Advice Manager Who are we? Nationwide property advice for charities and community groups - providing free and paid for

332 views • 12 slides

The Vertical Transmission of HIV through Breast-Feeding in sub- Saharan Africa: A Public Health

The Vertical Transmission of HIV through Breast-Feeding in sub- Saharan Africa: A Public Health Quagmire Rafael Prez-Escamilla, PhD Department of Nutrition University of Connecticut Rafael.perez-escamilla@uconn.edu Breastfeeding Advantages

899 views • 51 slides

Waynesville R-VI School District Funding Presenta;on Dr. Brian Henry, superintendent, and Dr.

Waynesville R-VI School District Funding Presenta;on Dr. Brian Henry, superintendent, and Dr. Chris Berger, assistant superintendent of opera;onal services How We Operate Where our money comes from LOCAL FEDERAL- BASIC STATE IMPACT

598 views • 28 slides

A truly international Web Dimitris Glezos www.transifex.net glezos@indifex.com People with

A truly international Web Dimitris Glezos www.transifex.net glezos@indifex.com People with mother language other than English 95% Internet users who do not speak English at all 1/2 Wordpress.com blogs 120 languages

412 views • 12 slides

Information-seeking questions vs. incredulity questions in Catalan: a comparative study between

Information-seeking questions vs. incredulity questions in Catalan: a comparative study between dialects Vernica Crespo-Sendra, Maria del Mar Vanrell & Pilar Prieto TIE 4, September 2010 Summary Introduction Goals Method and

511 views • 23 slides

No Place Like Home: Repairing Australias Housing Crisis Byron Shire Council: Our Housing

No Place Like Home: Repairing Australias Housing Crisis Byron Shire Council: Our Housing Challenge 10 May 2019 Mortgages and Debt: how lending culture is leaving Australians vulnerable. ABC Online 21 August 2017 Changes in median property

488 views • 26 slides

National Executive & Equality in Schools Scot Ferns Leitrim Comhairle na ng Comhairle na

Comhairle na ng National Executive & Equality in Schools Scot Ferns Leitrim Comhairle na ng Comhairle na ng = youth council About Comhairle na ng Set up to give children and young people under the age of 18 a voice in the

704 views • 17 slides

Pastoralism & Sahel: an introduction 1 Whats about Pastoralism ? Definition

G4AW Workshop The Hague, Feb. 5th 2018 Replication & up-scaling Geo Services in the Sahel Pastoralism & Sahel: an introduction 1 Whats about Pastoralism ? Definition Findings of report of KIT/SNV unleashing potential of

302 views • 14 slides

Empowering youths, care workers and parents in privacy matters About you

Empowering youths, care workers and parents in privacy matters About you Dutch/European/other? Government/healthcare/other? Vulnerable people? Privacy? About us Lon Sonneschein Marc van der Geest THE WHY The context

247 views • 23 slides