Empowering youths, care workers and parents in privacy matters - - PowerPoint PPT Presentation

▶

Jul 04, 2023 17 likes •249 views

Empowering youths, care workers and parents in privacy matters About you Dutch/European/other? Government/healthcare/other? Vulnerable people? Privacy? About us Lon Sonneschein Marc van der Geest THE WHY The context

SLIDE 1

Empowering youths, care workers and parents in privacy matters

SLIDE 2

About you

Dutch/European/other?
Government/healthcare/other?
Vulnerable people?
Privacy?

SLIDE 3

About us

Léon Sonneschein
Marc van der Geest

SLIDE 4

THE WHY

SLIDE 5

Zin in nog een voorbeeld?

The context

GDPR
Many mistakes in youth care
Manifest: In goed vertrouwen (In good faith)
Coalition of municipalities and over 20 youth

care associations

Request: Web app

SLIDE 6

Why build a privacy app?

Children want their privacy respected – but how?
Care professionals want to focus on their primary task as much as possible
Unfortunately, this doesn’t always go well

SLIDE 7

WHAT WE DID

SLIDE 8

For Arne, Kimberley and Helma

SLIDE 9

The law

SLIDE 10

SLIDE 11

The app

SLIDE 12

WHAT WE LEARNED

SLIDE 13

The law is for no-one

The law doesn’t care who reads it
Too much, too varied, too difficult

SLIDE 14

Don’t hesitate to differentiate

Young people, parents and pros
Age groups, roles, situations
Preferences?

SLIDE 15

Draw the law!

…starting from the questions, not the answers
Too much is too much

SLIDE 16

Don’t trust your gut (when writing for others)

You don’t know what’s patronizing
Don’t assume ‘the kids want fun’
Ask them and keep checking

SLIDE 17

Use what’s already there

‘Kindertelefoon’ for younger age groups
Youth care counselors
Embed the network in your tool and vice versa

SLIDE 18

No dead ends

Don’t leave them hanging
Not just the ‘what’, also the ‘how’ (tips, animations)
A person to talk to

SLIDE 19

It’s not about the app

UI and UX are nothing without considering UN
Accessibility is key, so web might trump store
But: a fantastic way to bring the law to life

SLIDE 20

Making the app

THE RESULTS

SLIDE 21

A few results

Quantitative and qualitative research
Mainly popular with the pros
Clear: 87%
Got an answer: 73%
Know what to do: 67%
Main effect: a first answer to build on
No exceptions
All users recommend the app

SLIDE 22

A few graphs

2018

1500 3000 4500 6000 January March May July September Professionals Ouders Jongeren

2019

SLIDE 23