Empowering youths, care workers and parents in privacy matters
About you • Dutch/European/other? • Government/healthcare/other? • Vulnerable people? • Privacy?
About us • Léon Sonneschein • Marc van der Geest
THE WHY
The context GDPR • Many mistakes in youth care • Manifest: In goed vertrouwen (In good faith) • Zin in nog een Coalition of municipalities and over 20 youth • care associations voorbeeld? Request: Web app •
Why build a privacy app? • Children want their privacy respected – but how? • Care professionals want to focus on their primary task as much as possible • Unfortunately, this doesn’t always go well
WHAT WE DID
For Arne, Kimberley and Helma
The law
The app
WHAT WE LEARNED
The law is for no-one • The law doesn’t care who reads it • Too much, too varied, too difficult
Don’t hesitate to differentiate • Young people, parents and pros • Age groups, roles, situations • Preferences?
Draw the law! • … starting from the questions, not the answers • Too much is too much
Don’t trust your gut (when writing for others) • You don’t know what’s patronizing • Don’t assume ‘the kids want fun’ • Ask them and keep checking
Use what’s already there • ‘Kindertelefoon’ for younger age groups • Youth care counselors • Embed the network in your tool and vice versa
No dead ends • Don’t leave them hanging • Not just the ‘what’, also the ‘how’ (tips, animations) • A person to talk to
It’s not about the app • UI and UX are nothing without considering UN • Accessibility is key, so web might trump store • But: a fantastic way to bring the law to life
THE RESULTS Making the app
A few results Quantitative and qualitative research • Mainly popular with the pros • Clear: 87% • Got an answer: 73% • Know what to do: 67% • Main effect: a first answer to build on • No exceptions • All users recommend the app •
A few graphs Professionals Ouders Jongeren 6000 4500 3000 1500 0 January March May July September 2018 2019
JEUGDCONNECT.NL/PRIVACY Making the app
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