Presentation to The World Bank IT Change Management & Learning - - PowerPoint PPT Presentation
Presentation to The World Bank IT Change Management & Learning Team Performance Competence Improvement Beyond Instruction July 12, 2018 Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz Performance Competence
Presentation to The World Bank
IT Change Management & Learning Team Performance Competence Improvement
Beyond Instruction
July 12, 2018 Performance Competence Improvement
Performance Competence
Teams, Departments, Functions, Enterprise, Value Chains and Society
Performance Competence Improvement
Adapted from The Ishikawa Diagram Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal Performance Competence Improvement
I’ve been in T&D since 1979 - an external consultant since 1982. Served 85+ clients including over 45 of the Fortune 500. ISPI Past President and Board Director. I’m a recipient of the 2010 Honorary Life Member Award for contributions to Human Performance Technology and to ISPI, as approved by 2 successive Boards. I specialize in Curriculum Architecture Design (CAD) for the analysis and design of performance-based T&D Paths - and have done 76 CAD projects since 1982 - conducted over 75 Content Development efforts – I have published 14 books, over 100 published articles and 3000 Blog Posts – I have made over 110 presentations at Conferences and Chapters since 1982. My consulting engagements have won internal & external awards for AT&T, General Motors, HP, Imperial Oil and Siemens Build Technologies.
Performance Competence Improvement
Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz Performance- based Instruction isn’t just for Problem Solving – and if it is it’s almost always a support to the real solution- set. Instructional Design Change ManagementID CM ID
Performance Competence Improvement
Adapted from The Ishikawa Diagram Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal Performance Competence Improvement
Performance Competence Improvement
Performance Competence Improvement
Performance Competence Improvement
Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and SocietalUse This For Gap Analysis
Performance Competence Improvement
What Organization’s Processes Address the Human Assets? What Organization’s Processes Address the Environmental Assets?Who Owns the Gaps?
Performance Competence Improvement
First of Two
Performance Competence Improvement
Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz Performance Competence Improvement
It’s Not All About Learning – It’s All About Performance
Performance Competence Improvement
Performance Improvement Stage I. Performance Improvement Stage II. Implement the Change Performance Competence Improvement
New/Updated Process New/Updated Software New/Updated Performance Support: Job Aids & Instruction
Performance Competence Improvement
1 2 3 4 5 6 6 6 6 The Analysis Data ofPerformance and Enabling K/Ss
Feeds the Design of a Lesson(s) 1 2 3 4 5 6 6 6 6 Performance Competence Improvement
7 6 5 4 1 2 3 8 The Analysis Data ofPerformance and Enabling K/Ss
Feeds the Design of a Lesson(s) Performance Competence Improvement
Performance Competence Improvement
The World The Worker The Work The Work- placePerformance Improvement is inherently complex.
It’ll Take a Village Or a Team of Experts
Performance Competence Improvement
Final
Performance Competence Improvement
There Are Hundreds of Free ISD and PI Resources On My Website…
Performance Competence Improvement
Key Free Resource: Chapter 11 HPT Handbook (2006) https://eppicinc.files.wordpress.com/2012/01/chapter- 11-wallace-handbook-of-hpt_third-edition-2006.pdf Modeling Mastery Performance and Systematically Deriving the Enablers of Performance Improvement
Performance Competence Improvement
Thank You for Your Service
You may reach me via email at: guy.wallace@eppic.biz