Practical Empathy Unlocking the super power @pavsaund @pavsaund - - PowerPoint PPT Presentation

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Practical Empathy Unlocking the super power @pavsaund @pavsaund - - PowerPoint PPT Presentation

Practical Empathy Unlocking the super power @pavsaund @pavsaund @pavsaund @pavsaund Web Developer / Team Lead Norwegian .Net User Group Chapter Lead Pavneet Singh Saund twitter: @pavsaund Vestfold Developers Slack @pavsaund


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@pavsaund

Practical Empathy

Unlocking the super power

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@pavsaund

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@pavsaund

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@pavsaund

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@pavsaund

Pavneet Singh Saund twitter: @pavsaund

Web Developer / Team Lead Norwegian .Net User Group Chapter Lead Vestfold Developers Slack

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@pavsaund

codingwithempathy .com

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@pavsaund

Empathy as My Guiding Principle

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@pavsaund

Journey Cultivating Empathy Takeaways

Outline

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@pavsaund

Definition

See the world as others see it Understand another’s current feelings Non-judgemental Communicate understanding

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@pavsaund

My Journey

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@pavsaund

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@pavsaund

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@pavsaund

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@pavsaund

Cultivating Empathy

Introspection Listening Gaining Perspective

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@pavsaund

Introspection

Mindfulness Journaling

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@pavsaund

“Self-empathy in NVC means checking in with your own feelings and needs.”

Introspection

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@pavsaund

Mindfulness

“the non-judgemental awareness of experiences in the present moment”

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@pavsaund

Mindfulness

Focus More engaged Keep calm

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@pavsaund

Journaling

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@pavsaund

Listening

To understand Without judgement To connect

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@pavsaund

Listen to Understand

“Don’t just do something, Listen”

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@pavsaund

Listen Without Judgement

Breathe Be Curious Assume good intent

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@pavsaund

Listen to Connect

Connect with a feeling within you

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Gaining Perspective

Challenge Comfort Zones Walk a Mile In Their Shoes

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@pavsaund

Challenge Comfort Zones

Seek out different perspectives

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@pavsaund

Walk a Mile in Their Shoes

Sit with your users Pair with a tester Work in Customer Support

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@pavsaund

–Burnard P. (via Theresa Wiseman)

“Empathy is the key to understanding”

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@pavsaund

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@pavsaund

The Road Back

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–Dr. Brené Brown

“Empathy is a skill. Y

  • u need to actively

practice giving and receiving empathy”

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Practice

Introspect Listen Gain Perspective

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@pavsaund

Empathy is Hard

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@pavsaund

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@pavsaund

Empathy is a choice

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@pavsaund

Empathy as Y

  • ur Guiding Principle
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Thank you!