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Practical Empathy
Unlocking the super power
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Practical Empathy Unlocking the super power @pavsaund @pavsaund - - PowerPoint PPT Presentation
Practical Empathy Unlocking the super power @pavsaund @pavsaund - - PowerPoint PPT Presentation
Practical Empathy Unlocking the super power @pavsaund @pavsaund @pavsaund @pavsaund Web Developer / Team Lead Norwegian .Net User Group Chapter Lead Pavneet Singh Saund twitter: @pavsaund Vestfold Developers Slack @pavsaund
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Pavneet Singh Saund twitter: @pavsaund
Web Developer / Team Lead Norwegian .Net User Group Chapter Lead Vestfold Developers Slack
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codingwithempathy .com
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Empathy as My Guiding Principle
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Journey Cultivating Empathy Takeaways
Outline
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Definition
See the world as others see it Understand another’s current feelings Non-judgemental Communicate understanding
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My Journey
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Cultivating Empathy
Introspection Listening Gaining Perspective
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Introspection
Mindfulness Journaling
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“Self-empathy in NVC means checking in with your own feelings and needs.”
Introspection
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Mindfulness
“the non-judgemental awareness of experiences in the present moment”
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Mindfulness
Focus More engaged Keep calm
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Journaling
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Listening
To understand Without judgement To connect
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Listen to Understand
“Don’t just do something, Listen”
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Listen Without Judgement
Breathe Be Curious Assume good intent
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Listen to Connect
Connect with a feeling within you
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Gaining Perspective
Challenge Comfort Zones Walk a Mile In Their Shoes
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Challenge Comfort Zones
Seek out different perspectives
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Walk a Mile in Their Shoes
Sit with your users Pair with a tester Work in Customer Support
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–Burnard P. (via Theresa Wiseman)
“Empathy is the key to understanding”
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The Road Back
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–Dr. Brené Brown
“Empathy is a skill. Y
- u need to actively
practice giving and receiving empathy”
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Practice
Introspect Listen Gain Perspective
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Empathy is Hard
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Empathy is a choice
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Empathy as Y
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