Environmental Empathy Supporting the HealthCare Team Elizabeth Morrison LCSW, MAC ELIZABETH MORRISON TRAINING AND CONSULTING
What are the BIG factors affecting our work experience? • Shared sense of purpose • Autonomy (empathy) • Feeling that contributions are valued (empathy) • Feeling cared about (empathy) • Connecting interactions with patients and co- workers (empathy)
Related to sick days out of work Protective of burn out Decreases unpleasant interactions Increases rewarding interactions Improvements in job satisfaction
What are the barriers to practicing empathy?
Lack of time Difficult patient interactions Boundary difficulties
Lack of Time The Good Samaritan Study
Put connection first, business last Let go of agendas Mindfulness practice
Difficult Difficult Patient Interactions Patient Interactions
Highly skilled staff (prevention) De-escalation policies and practices Point of service recovery system
Boundaries
Win/Win Rigid No Boundarie boundaries s
High preforming team (unified message) Communication skills training and support System of ‘hand offs’ to team members
Our relationships with co-workers
Relationships with Co-workers Impacts: • Our Health • Our connection to the organization • Our relationships with patients
Creating cultures that facilitate connection • Face to face contact with others • Time to talk informally • Value given to non-work interactions
Growing and maintaining a culture that values empathy, connection, and caring for employees is the only way to provide empathic care for those we serve.
THANK YOU Elizabeth C.Morrison LCSW, MAC 209-769-3923 emorrisontraining@icloud.com
Recommend
More recommend
