Environmental Empathy Supporting the HealthCare Team Elizabeth - - PowerPoint PPT Presentation

Environmental Empathy

ELIZABETH MORRISON TRAINING AND CONSULTING

Elizabeth Morrison LCSW, MAC

Supporting the HealthCare Team

What are the BIG factors affecting

• ur work experience?
• Shared sense of purpose
• Autonomy (empathy)
• Feeling that contributions are valued (empathy)
• Feeling cared about (empathy)
• Connecting interactions with patients and co-

workers (empathy)

Related to sick days out of work Protective of burn out Decreases unpleasant interactions Increases rewarding interactions Improvements in job satisfaction

What are the barriers to practicing empathy?

Difficult patient interactions Lack of time Boundary difficulties

Lack of Time

The Good Samaritan Study

Let go of agendas Put connection first, business last Mindfulness practice

Difficult Patient Interactions

Difficult Patient Interactions

De-escalation policies and practices Highly skilled staff (prevention) Point of service recovery system

Boundaries

Rigid Boundarie s No boundaries

Win/Win

Communication skills training and support High preforming team (unified message)

System of ‘hand offs’ to team members

Our relationships with co-workers

Relationships with Co-workers Impacts:

• Our Health
• Our connection to the
• rganization
• Our relationships with patients

Creating cultures that facilitate connection

• Face to face contact with others
• Time to talk informally
• Value given to non-work interactions

Growing and maintaining a culture that values empathy, connection, and caring for employees is the only way to provide empathic care for those we serve.

THANK YOU

Elizabeth C.Morrison LCSW, MAC emorrisontraining@icloud.com 209-769-3923