How I failed Quality And how you can avoid it Asha George, Ph.D., - - PowerPoint PPT Presentation
How I failed Quality And how you can avoid it Asha George, Ph.D., FACHE A little about myself ASQ Certificate in Manager of Quality/Organizational Excellence Fellow American College of Healthcare Executives 20 years in healthcare
And how you can avoid it
Asha George, Ph.D., FACHE
A little about myself
stakeholders disconnected from the use of quality in their everyday work. This presentation is about the journey from data to narrative and about aligning quality tools to the stakeholder’s
literacy and how the use of case studies and creating narrative helps create interest and buy in for the quality field.
My foray into the quality world
My foray into the quality world
moving of mental health clinic
My foray into the quality world
Baldrige
2004 to 0.25 in 2010.
for its performance on measures of emergency center arrival-to-discharge time, compliance with regulations to reduce medication errors, bed turnaround times, radiology and laboratory result turnaround times, and the use of computerized physician
infarction, congestive heart failure, and pneumonia were lower than those of hospitals nationwide, according to data from the Centers for Medicare and Medicaid Services.
evidence-based global harm campaign is a national best practice. From 2008 through 2011, the campaign led to a 31 percent reduction in harm events.
below 1 percent since 2008, and no patient has acquired ventilator-associated pneumonia since 2009.
Services top 10 percent performance in 2008 for patient care measures related to congestive heart failure, acute myocardial infarction, and pneumonia.
Stories
Baldrige Saves Lives
meaning
Purpose
Events
present future
Time & Place
Person
Quoted from Tell me a Story: the use of narrative as a learning tool for natural selection Renate Prins, Lucy Avraamidou and Martin Goedhart 2017
Visual Management Tools
glance”
numbers and words
point of communication
Storyboard
(staff work, client input, customer service)
view
like?
versus current outcome
constantly listening to customers and watching how they use the product or its alternatives to get a job done and strive to make it easier both to use and to produce.
most important to a person (in a project, in a meeting, in a conversation) so that you can tailor your information in a manner that they will be able to absorb
Baldrige
2004 to 0.25 in 2010.
for its performance on measures of emergency center arrival-to-discharge time, compliance with regulations to reduce medication errors, bed turnaround times, radiology and laboratory result turnaround times, and the use of computerized physician
infarction, congestive heart failure, and pneumonia were lower than those of hospitals nationwide, according to data from the Centers for Medicare and Medicaid Services.
evidence-based global harm campaign is a national best practice. From 2008 through 2011, the campaign led to a 31 percent reduction in harm events.
below 1 percent since 2008, and no patient has acquired ventilator-associated pneumonia since 2009.
Services top 10 percent performance in 2008 for patient care measures related to congestive heart failure, acute myocardial infarction, and pneumonia.
Stories
Baldrige Saves Lives
impacted outcome
style – what do you think?
Strengths based Feedback- the Baldrige
potential new way of acting (based on this presentation) might resolve a current difficult situation you are facing.
www.linkedin.com/in/ashageorgephd
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