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Pisano Get Your Business Surrounded by Happy Customers! October 31 - - PowerPoint PPT Presentation
Pisano Get Your Business Surrounded by Happy Customers! October 31 - - PowerPoint PPT Presentation
Pisano Get Your Business Surrounded by Happy Customers! October 31 2016 SEAP Global B2B Service Group Company Profile Company Pisano Headquarters Istanbul Turkey (Europe), Ottawa Canada (Americas) Year Established 2014 CEO zkan Aykut
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Problem: Before Pisano
Old Way
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Solution: Pisano
Pisano Way
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Software Features: Surveys
- All question types are supported by
predefined questions
- Smart question show/hide mechanism
- Smart question & page change logic
- Key visual usage enabled
- Random question-asking mechanism
from question pool
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Software Features: Real-time Chat
- Inbox-like chat screen design
- Filter feedback and export as
CSV/Excel
- Automated tagging makes easy to find
the right feedback
- Feedback actions
- Open/close
- Tag
- Assign
- Internal chat to track feedback history
and actions
- Real-time chat with customers
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Software Features: Reporting
- Multiple dashboard support
- Widget-based individual reporting screens
- Export as PDF/PNG
- Email digest reports
- Daily
- Weekly
- Monthly
- Store, region, district, city filters and
reports
- Shows trends, comparisons and points to
be improved
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Software Features: Smart Tasks & Notifications
Kiosk
- Battery level
- Internet connections
Operational notifications
- Important events
- Trends
- Smart configurations
- Escalations
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Samsung Integrated Features
Featured Hardware: Any Samsung Galaxy Tabs Deployed on:
- SM T560
- SM T562
Uses the Knox Standard SDK for:
- Full kiosk mode
- Sleep mode (energy saver)
- Remote refresh
- Intelligent notifications
- Screenshot from the latest state
- Remote app update
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Solution Workflow and Architecture
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Reference Customer Case – McDonald’s
Solution
- Pisano tablet survey solutions and scoreboards
implemented at order counter/cash register
- Restaurants analyze the performance of frontline staff
Challenge
- The performance and education of frontline staff is
directly related to customer satisfaction
- Collecting customer feedback can be intrusive and costly
Results
- Store Managers do on-the-spot education to front-line staff with Pisano Scoreboards
- Scoreboards at McDonald’s stores show real-time analysis of customer feedback
- 10K feedback collected in 2 days about a new product launch which became best-selling product
- Real-time product promotion at cashes increased Sales by 42%
- After working with Pisano, McDonald’s decided to stop Mystery Shopping Program by 2017
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Reference Customer Case – BP
Solution
- Pisano tablet kiosks are set up at BP stations to analyze
customer experience and target real-time customer complaint resolution Challenge
- Mystery shopping studies do not represent the real customer
experience, nor do they create actionable results
- It is very hard and expensive to get feedback about new
products and services Results
- Unsatisfied customers are asked their contact information and directed to Global Call Center (Real-time
customer complaint resolution)
- Daily, weekly, monthly digest reports are sent to store, district, and country managers to plan macro
- perational improvements
- Survey questions are regularly updated when new products and services are introduced. Feedback is
collected and used to make rapid business decisions
- After working with Pisano, BP decided to stop Mystery Shopping program by 2017
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Target Businesses
Pisano works best in customer-centric businesses where user experience is key, and the ability to collect data to improve customer service is very important.
Service Sector Targeted
- Retail
- QSR (Quick Service
Restaurants)
- Banking
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Country and Language Support
Dashboard Language Support
- English
- Turkish
Survey Language Support
- English
- Turkish
- German
- Arabic
- French
- Russian
Europe: Turkey Germany Belarus Cyprus *Deployment is simple and done remotely. Asia: United Arab Emirates Americas: Canada USA Mexico
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- Client procures HW, based on
requirement by Pisano
Business Model
Customer Solution
Pisano sells software solution directly to customers. Customers procure hardware through local distribution channels.
Hardware Seller
- Works with client requirements to
capture customer satisfaction data
- App consultation and demo
- Provides SW configured to client
requirements
- App and SW licenses provided
Customer Partner
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How Easy to Setup a Pisano Kiosk?
- Pisano Setup Process
- Pisano kiosk is delivered in a box.
- Enter the kiosk activation code.
- Lock kiosk into kiosk mode.
- Pisano Kiosk is ready to use!
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Our Happy Customers
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