SLIDE 1
Patient Feedback Challenge
Wave 3 FACT Team, Newark
2
It’s a FACT!!!!!!
- Flexible
- Assertive
- Community
- Treatment
Patient Feedback Challenge Wave 3 FACT Team, Newark Its a - - PowerPoint PPT Presentation
Patient Feedback Challenge Wave 3 FACT Team, Newark Its a - - PowerPoint PPT Presentation
Patient Feedback Challenge Wave 3 FACT Team, Newark Its a FACT!!!!!! Flexible Assertive Community Treatment 2 3 FACT! F Families A - and C - Carers T - Tell all. 4 First National Project with a focus
SLIDE 2
SLIDE 3
3
SLIDE 4
4
FACT!
- F – Families
- A - and
- C - Carers
- T - Tell all.
SLIDE 5
5
First National Project with a focus on carers families and friends feedback. “This is a pilot project for supporters”
SLIDE 6
6
Some of the carers said…
“Carers were forgotten for a while”
“The concentration is fully on the patient, but the family have to pick up the pieces”
“The families of the Patient are disregarded”
“Even in physical healthcare, ‘the person pushing the wheelchair’ helping the patient, is ignored”
SLIDE 7
7
First Steps
- Volunteers, carers, service users and staff
attended the Patient Feedback Training prior to starting the project.
- The skills gained are all transferable in other
areas.
SLIDE 8
8
Capturing Feedback
- Wishing Well/Penny for your Thoughts
- Feedback Events 2014
Rosewood Involvement Centre “Care and Share” 13th June, Rosehips Dance Group 24th June, Northgate drop in 19th November
- Individual Interviews (by Volunteers to Carers,
Families and Friends)
- Newark Carer Support Group visited by Involvement
Volunteers
SLIDE 9
9
Wishing Well
SLIDE 10
10
Penny for Thoughts
SLIDE 11
11
Wishing Well
SLIDE 12
12
Sharing and Discussing Feedback
- Family Work Group Supervision
- Management / Clinical Supervision
- FACT Team Business Meeting
- Rosewood Centre Meetings
- Leadership Meeting
- Visual Display Boards at Northgate and Rosewood Involvement Centre
- Sharing stories of change on Patient Feedback website
- Patient Opinion Postings
SLIDE 13
13
Rosewood display
SLIDE 14
14
Acting on Feedback
These are just a few examples:
- Lock Feedback Box
- Poster “What is FACT?”
- Information Leaflets in Waiting Area
- Reported Running Toilet to Estates
- Pens in waiting area
- Music in waiting room
- Developed Family Work Feedback Form
SLIDE 15
15
SLIDE 16
16
Sharing Changes Made as a Result of Feedback
- Letters
- You Said, We Did
- Patient Opinion
- Patient Feedback website
- Positive Articles
SLIDE 17
17
Positive Article August 2014
Rosewood care and share
SLIDE 18
18
You Said, We Did
Northgate waiting room
SLIDE 19
19
Thank you from all of the Patient Feedback Challenge Team
SLIDE 20
20
We would like to thank:-
Amy Butler Sutti Clipson Mervyn Dalton Andrea Emmens Nigel Groves Alison Handley Trevor Hogg Ingrid Hunt Cleo Jarunek Amy Lewis Sarah Littler Lauren Medlam Alan Pettit Nick Snowden Annabel Stinson Tracy Turland Carol Ward Eric Wilson