Patient and Family Engagement (PFE) Series Virtual Event 1: The Role - - PowerPoint PPT Presentation

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Patient and Family Engagement (PFE) Series Virtual Event 1: The Role - - PowerPoint PPT Presentation

Sep 18, 2023 43 likes •438 views

AN INITIATIVE OF THE FLORIDA HOSPITAL ASSOCIATION HOSPITAL IMPROVEMENT INNOVATION NETWORK Patient and Family Engagement (PFE) Series Virtual Event 1: The Role of Patients and Families in Promoting Quality and Safety January 24, 2020 IN PURSUIT

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AN INITIATIVE OF THE FLORIDA HOSPITAL ASSOCIATION HOSPITAL IMPROVEMENT INNOVATION NETWORK

Patient and Family Engagement (PFE) Series

Virtual Event 1: The Role of Patients and Families in Promoting Quality and Safety

January 24, 2020

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A F l o r i d a H o s p i t a l A s s o c i a t i o n ( F H A ) P a t i e n t a n d F a m i l y E n g a g e m e n t ( P F E ) S e r i e s

IN PURSUIT OF PARTNERSHIP: ENGAGING PATIENTS AND FAMILIES IN HOSPITAL QUALITY AND SAFETY

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INTRODUCE YOURSELVES

Please use the CHAT to tell us:

  • Name
  • Title/Role
  • Hospital
  • Favorite Animal
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  • Principal, Partnership Health Advisors
  • Patient and Family Engagement (PFE)

Project Consultant, American Hospital Association (AHA) Center for Health Innovation

  • …
  • (And most importantly) Patient Family

Partner

TARA BRISTOL ROUSE, MA, CPHQ, CPXP, BCPA

Series Faculty

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MY FAVORITE ANIMAL

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AGENDA

  • Welcome and Introductions
  • Introduction to the FHA Patient and

Family Engagement (PFE) Series

  • Virtual Event 1 Content: The Role of

Patients and Families in Promoting Hospital Quality and Safety

  • Discussion and Q&A
  • Wrap-Up and Next Steps
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IN PURSUIT OF PARTNERSHIP: ENGAGING PATIENTS AND FAMILIES IN HOSPITAL QUALITY AND SAFETY

OUR GOAL

To provide you with the knowledge, tools and resources necessary to effectively and meaningfully engage patients and families in your work to reduce harm and build a culture of safety.

OUR HOPE

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FOUR RULES FOR CREATING CHANGE IN THE WORLD

Bryan Stevenson, JD, MPP Social Justice Advocate

Get Proximate to the Problem Change the Narrative Stay Hopeful Do Things that are Uncomfortable and Inconvenient

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FHA PFE SERIES: VIRTUAL EVENTS

Virtual Event 1: The Role of Patients and Families in Promoting Hospital Quality and Safety Session Objectives:

  • Review the national landscape of patient-

and family-centered care

  • Describe the value of engaging patients

and family members in quality initiatives

  • Provide examples of patient and family

engagement within hospitals Virtual Event 2: Selecting, Orienting and Engaging Patient and Family Partners Session Objectives:

  • Identify processes and resources for

recruiting and selecting patient and family advisors

  • Describe best practices for preparing and
  • rienting new patient and family advisors
  • Discuss opportunities for patient and family

engagement at the organizational level Virtual Event 3: Training and Supporting Providers for Successful Patient and Family Engagement Session Objectives:

  • Describe suggested curriculum for provider

training and support

  • Highlight educational tools for provider

training and support

  • Discuss the role of patients and family

members as faculty Virtual Event 4: Sustaining Meaningful Partnerships Session Objectives:

  • Discuss best practices for maintaining

patient and family engagement

  • Identify strategies for growing clinical team

buy-in

  • Highlight the importance of continually

monitoring and reporting progress, as well as sharing outcomes

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FHA PFE SERIES: LOCALIZED SUPPORT

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FHA PFE SERIES: RESOURCES

@

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FHA PFE SERIES: UNDERSTANDING YOUR NEEDS

@

PFE Discovery Tool

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FHA PFE SERIES: CALENDAR OF EVENTS

January

  • Friday, 1/24, 10:30-11:30am ET*

Virtual Event 1: The Role of Patients and Families in Promoting Hospital Quality and Safety

  • Friday, 1/31 Newsletter 1

February

  • Friday, 2/7, 10:30-11:30am ET*

Office Hours 1

  • Friday, 2/14, 10:30-11:30am ET*

Virtual Event 2: Selecting, Orienting and Engaging Patient and Family Partners

  • Friday, 2/21 Newsletter 2
  • Friday, 2/28, 10:30-11:30am ET*

Office Hours 2

March

  • Friday, 3/6, 10:30-11:30am ET*

Virtual Event 3: Training and Supporting Providers for Successful Patient and Family Engagement

  • Friday, 3/13 Newsletter 3
  • Friday, 3/20, 10:30-11:30am ET*

Office Hours 3

  • Friday, 3/27, 10:30-11:30am ET*

Virtual Event 4: Sustaining Meaningful Partnerships

April

  • Friday, 4/3 Newsletter 4

*Register here: http://www.fha.org/health-

care-issues/quality-and-safety/mtc- hiin/upcoming-events.aspx

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VIRTUAL EVENT 1: THE ROLE OF PATIENTS AND FAMILIES IN PROMOTING HOSPITAL QUALITY AND SAFETY

January 24, 2020 10:30-11:30am ET

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THE ROLE OF PATIENTS AND FAMILIES IN PROMOTING HOSPITAL QUALITY AND SAFETY

Session Objectives:

  • Review the national landscape of patient- and

family-centered care

  • Describe the value of engaging patients and family

members in quality initiatives

  • Provide examples of patient and family

engagement within hospitals

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VISION FOR PATIENT AND FAMILY ENGAGEMENT

Hospitals and other health care providers achieving quality and safety goals by fully engaging patients and their families, determining what matters most to them in every situation, and partnering with them to make improvements to all aspects of care.

Partnership for Patients (PfP) Strategic Vision Roadmap for Person and Family Engagement (PFE). January 2016. American Institutes for Research, Washington, DC.

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WHAT IS PATIENT AND FAMILY ENGAGEMENT?

Health systems co-designing solutions WITH patients and families instead of FOR patients and families.

  • Defines patient’s family which may also include a

close friend, neighbor, partner, or any other non- blood related confidant

  • Involves patients and families at the point of care

and beyond

  • Recognizes patients and families as experts with

critical information for the care team

Partnership for Patients (PfP) Strategic Vision Roadmap for Person and Family Engagement (PFE). January 2016. American Institutes for Research, Washington, DC.

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THE BIG TAKEAWAY

To

For

WITH

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WAYS TO ENGAGE PATIENTS AND FAMILIES

Carman KL, Dardess P, Maurer M, et al. Patient and family engagement: a framework for understanding the elements and developing interventions and

  • policies. Health Aff

(Millwood). 2013 Feb;32(2):223-31. PMID: 23381514

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BUILDING THE BUSINESS CASE

  • Creates trusting relationships
  • Improves communication and safety outcomes
  • Advances patient and family knowledge of disease
  • r diagnosis
  • Enriches the patient experience
  • Improves provider experience
  • Enhances quality of care, can reduce cost, and

decrease hospitalizations and ED visits

Partnership for Patients (PfP) Strategic Vision Roadmap for Person and Family Engagement (PFE). January

  • 2016. American Institutes for Research, Washington,

DC.

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CMS PARTNERSHIP FOR PATIENTS PFE HOSPITAL METRICS

Frontline Staff Leadership Board/C- Suite

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PFE AND OUTCOMES

  • N = mean of 98

hospitals

  • High PFE

performers meet 4 or 5 of the PFE metrics

  • Low PFE

performers met 3 or less of the PFE metrics

Vizient, 2017 – Used with permission.

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PFE AS A STRATEGY

MedStar Health – 2019; Used with permission. https://www.medstariqs.org

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ACTIVATION TRINITY

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JEAN-PAUL AND GABBY

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PARTNERING TO SAVE LIVES

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PFE AS A CROSS-CUTTING STRATEGY

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STRATEGIES TO PROMOTE, IMPLEMENT, AND SUSTAIN PATIENT AND FAMILY ENGAGEMENT

Organizational Partnership Patient and Family Preparation Clinician, Staff, and Leadership Preparation Care, Policy, and Process Redesign Measurement and Research Transparency and Accountability

Partnership for Patients (PfP) Strategic Vision Roadmap for Person and Family Engagement (PFE). January 2016. American Institutes for Research, Washington, DC.

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Questions? Comments? Reflections?

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NEXT STEPS

  • Connect with your team and register for upcoming

events

  • Look for the FHA PFE Series Newsletter in your

mailbox on Friday, January 31st

  • Complete the PFE Discovery Tool using the link in the

newsletter by Friday, February 7th

  • Join us for Office Hours on Friday, February 7th,

10:30am-11:30am ET

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RESOURCES

  • 1. Bertakis, KD, Azari, R. Patient-centered care is associated with decreased

health care utilization. J Am Board Fam Med. 2011;24:229–39.

  • 2. Carman KL, Dardess P, Maurer M, et al. Patient and family engagement: A

framework for understanding the elements and developing interventions and

  • policies. Health Aff (Millwood). 2013 February;32(2):223-31.
  • 3. Charmel, P, Frampton, S. Building the business case for patient-centered care.

Healthc Financ Manage. 2008;62:80–5.

  • 4. Doyle, C, Lennox, L, Bell, D. A systematic review of evidence on the links

between patient experience and clinical safety and effectiveness. BMJ Open. 2013;3(1):e001570.

  • 5. Guide to Patient and Family Engagement in Hospital Quality and Safety.

Content last reviewed February 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/systems/hospital/engagingfamilies/index.ht ml.

  • 6. Harvard Kennedy School. (2019, January 31). 4 rules for achieving peace and

justice | Bryan Stevenson [Video file]. Retrieved from https://www.youtube.com/watch?v=9vI7UPuCUrE.

  • 7. Partnership for Patients (PfP) Strategic Vision Roadmap for Person and Family

Engagement (PFE). January 2016. American Institutes for Research, Washington, DC.

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PFE Resources

FHA HIIN Website HRET HIIN Website

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The Workforce Resilience Webinar Series is a 12-month series will be led by well-known health care workforce resilience expert Bryan Sexton, PhD, Associate Professor and Director of the Duke Center for Healthcare Safety & Quality at Duke University Health System. The program will provide evidence-based burnout solutions, including skills and tools, to enhance caregiver

  • resilience. The program is offered FREE of charge

to FHA members thanks to the generous sponsorship of the Memorial Healthcare System. Information and registration are available at www.fha.org/education. For questions or assistance, contact the FHA Education Department at education@FHA.org.

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FHA Quality Support Team

Contact Us: HIIN@fha.org | Phone: 407-841-6230

  • Kim Streit, FACHE, MBA, MHS

Senior Vice President

  • Phyllis Byles, RN, BSN, MHSM, BC-NEA

Clinical Performance Improvement Advisor

  • Cheryl D. Love, RN, BSN, BS-HCA, MBA, LHRM, CPHRM

Director of Quality and Patient Safety

  • Debbie Hegarty

Manager of Surveys & Special Projects / Data Support

  • Luanne MacNeill

Quality Initiatives Coordinator