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Partnering in digital health design: Engaging the multidisciplinary team in a needs analysis. Leanna Woods, PhD candidate Dr Elizabeth Cummings A/Prof Jed Duff Dr Kim Walker utas.edu.au HIC 2018 @LeannaWoods2016 31 st June 2018 Overview

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utas.edu.au

Partnering in digital health design: Engaging the multidisciplinary team in a needs analysis.

Leanna Woods, PhD candidate

Dr Elizabeth Cummings A/Prof Jed Duff Dr Kim Walker

HIC 2018 31st June 2018 @LeannaWoods2016

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utas.edu.au

Overview

  • The pre-design phase
  • Clinician-led co-design of a consumer app
  • Heart failure self-management
  • 1. Rose, Thorn, Bud technique
  • Rapid design method to collect experience data
  • 2. Clinical relevance question
  • Anticipate the future, plan for implementation

Data analysis

  • Initial coding occurred during interview
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College of Health and Medicine

Participatory co-design

Various methods Many stakeholders Practiced differently Too long Rapid design methods Stakeholder-specific Efficiency

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College of Health and Medicine

Clinicians

Dietitian Pharmacist Physiotherapist Nurse Practitioners Nurse Consultant Cardiologist

=7

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College of Health and Medicine

‘Rose, Thorn, Bud’ technique LUMA Institute, Innovating for People: Handbook of Human-centered Design Methods. LUMA Institute, Pittsburgh, PA, USA, 2012.

  • Rapid design method
  • Helps scope a healthcare problem
  • Analysis of challenges and opportunities
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College of Health and Medicine

The question

How do we support heart failure self- management at St Vincent’s?

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College of Health and Medicine

Data analysis

= 97 data points

30 33 34

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College of Health and Medicine

Data analysis

Cluster and name

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College of Health and Medicine

Output: Summary of current care

Address Leverage Expand

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College of Health and Medicine

Reflection

What were the ‘digital health’ needs? Succinct responses Coding at time of data collection Reflection & priming Not suitable for patient/family Part of a needs analysis not all

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College of Health and Medicine

The second question

The app needs to be clinically relevant. How can we do that? = THOUGHT

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College of Health and Medicine

Data analysis

Clusters

57 data points

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College of Health and Medicine

Output: Design brief

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College of Health and Medicine

Lessons learned

Design is messy

  • Need clear design criteria
  • Strong leadership

Rapid design methods help

  • Can gather data quickly (154 data points)

Context-specificity is key

  • Stakeholders, purpose (direct and indirect)
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utas.edu.au

‘Lagom’

  • Not too little, not too much.

Just right. Swedish

Thank you.

31st July 2018

Acknowledgments: Design Thinking training by Carol Harding PhD supervisors Erin Roehrer, Liz Cummings, Jed Duff and Kim Walker Funding partners St Vincent’s Clinic Foundation and The District Nurses