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Parentline Rita OReilly CEO is a national, confidential helpline - - PowerPoint PPT Presentation
Parentline Rita OReilly CEO is a national, confidential helpline - - PowerPoint PPT Presentation
Parentline Rita OReilly CEO is a national, confidential helpline for parents, guardians and professionals. Information, guidance and support From Local Parent Support Groups to National Helpline Funded by Tusla One part-time
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From Local Parent Support Groups to National Helpline
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- Funded by Tusla
- One part-time paid employee
- 48 trained volunteer facilitators
- Deal with more than 3,000 parents per year
- More than 100,000 in our lifetime
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Parentline is a barometer
- f what is going on for
parents in Ireland
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Teenage Issues 8% Stress 12% Self Esteem 5% School/Work Issues 9% Marriage Breakdown 9% Loneliness 6% Drugs (Child) 6% Depression (Parent) 7% Child Abusing Parents 8% Bullying 6% Anger/Aggression 24%
Top 10 reasons for calls 2015
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Together ‘Child abusing parent’ and ‘Anger and aggression’ = 32% of calls
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No n Violent Resista nce Pro g ra mme ( NVR )
Response to increase in ‘Child is abusing Parents’ and ‘Anger and Aggression’
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Non-Violent Resistance Programme
“Evidence based support for parents which is changing lives for the better around the country”
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NVR
A practical tool Empowers the parent Can be used in many situations
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Trained a team of facilitators to deliver
NVR Programme
Offer NVR programme face to face and
- ver the phone
Delivered on a one to one basis NVR training is useful for a wide range of
calls
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The Core Elements of NVR Programme
“No excuse for abuse”
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The Core Elements of NVR Programme
- Commitment
- De – escalation skills
- Increasing parental presence
- Stepping out of secrecy – the supporter network
- Family announcement
- Refusal of orders, service strike,
- Reconciliation Steps – drawing out positive aspects of child’s
personality
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How NVR Works – in practical terms
- Parent calls Parentline
- Facilitator – assesses the call
- If appropriate will suggest NVR
- Explains the process – what the parent can expect
- Admin will set up appointments
- Parent will come to Parentline office or we will call the parent at an
agreed time once per week
- Programme will run for as long as parents wants
- Parentline is there for parent in future if needed
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NVR - practical
- Session 1
Explain the process Set goals Commitment De-escalation skills
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NVR - practical
- Session 2
Review previous session Support network Externalise the problem
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NVR - practical
- Session 3
Increase parental presence
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NVR - practical
- Session 4
Family Announcement “No more violence in this house”
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NVR - practical
- Session 5
Refusing orders Service strike
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NVR - practical
- Session 6
Acts of reconciliation
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NVR - practical
- Session 7
Review meeting
Programme end Parentline is always there
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Scenarios
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Social Worker in A&E Mother in hospital as a result of daughter’s violence toward her Mother feeling completely hopeless
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Young mother and father Children 13 and 16 years old Eldest child very aggressive
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What does the parent say!
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“what will become of my child as he grows
- lder”
“I (mother) cry every time he insults me” “it is not right for this boy to think it is ok to treat women like this”
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“he has not physically attacked my but I live in fear that he will” “ I am afraid of him. I don’t want my partner involved
- he is not his father and things could become more
difficult”
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“he is verbally abusive to me and his sisters and throws furniture around inside the house” “I am only 5ft.2. He is over 6 ft. I am afraid”
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What does the Parentline facilitator say!
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“what struck me was the amount of sympathy mother had for her son - and how she was prepared to accept his unacceptable behaviour because she felt guilty that her relationship with his father broke down”
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“I can’t imagine how difficult her life is having to deal with that level of violence and aggression” “When I started in Parentline we were concerned about the child’s safety, now we are concerned about the parent”
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What does the parents say?
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After NVR programme “I saw a difference after one session” “It’s good to know I am not alone” “My home is a happier place”
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1890 927 277/ 01 8733500 www.parentline.ie
Opening hours: 10am-9pm Monday to Thursday and 10am-4pm Friday