PAPERLESS B/L CUSTOMER PRESENTATION Version 1.2 - 12/11/2019 1 - - PowerPoint PPT Presentation

PAPERLESS B/L – CUSTOMER PRESENTATION

Version 1.2 - 12/11/2019 1

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PAPERLESS DESCRIPTION

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PAPERLESS CUSTOMER JOURNEY

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AGENDA

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PAPERLESS BENEFITS BILL OF LADING

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eCommerce – Paperless B/L presentation to customer

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Paperless B/L is the electronic version of the traditional paper B/L. The main purpose of “Paperless Bill of Lading” is to issue Bills of Lading that are ma manageable le on

• nline, using CMA CGM Group’s eBusiness websites. A Paperless Bill of Lading replicates the functions of a traditional paper

Bill of Lading. It also offer the possibility to have a draft.

BL BL pr preview an and do download

▪ B/L data is still available for preview on the website ▪ B/L copy still available for download ▪ Transfer history is displayed

Ins Instant transfer to to ne next xt part party

▪ Transfer the B/L within seconds, in just one click ▪ Possibility to invite next party to create a web account

Ins Instant sur surrender to to carr arrier

▪ Surrender the B/L to CMA within seconds in just one click ▪ Agent will be notified for Delivery Order issuing

Swit itch to to pa paper at t an anyt ytime

▪ Switch back to paper B/L at any time if needed ▪ Paperless B/L will be cancelled ▪ Agent will be notified for re-publishing B/L in paper mode

eCommerce – Paperless B/L presentation to customer

• 01. PRODUCT DESCRIPTION|What is Paperless B/L?

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Easy, fast and secure transfer between parties.

In Instant tran ansfer

Nothing can get lost during transfer (no paper anymore) & no fraud risk.

Mor

• re sec

security

Right of title to the cargo ensured, more control & less human errors.

Be Better trac aceab abilit ity

Electronic B/L has the same legal value than traditional B/L.

Sam Same leg egal valu lue

THE SHIPPING REVOLUTION

There are some benefits for entire customer’s environment such as: Shipper Consignee Booking agent Forwarder Customer

eCommerce – Paperless B/L presentation to customer

• 02. PAPERLESS BENEFITS|For Customers

RE REGULAR OBL WEB EB OBL (ED EDI I OBL) PAPER ERLESS OBL EXP EXPORT CUSTOMER IMPORT CUSTOMER EXP XPORT AGENC ENCY IMPORT AGENC ENCY

Str Straig ight B/L B/L

• nly with named consignee

Without do documentary credit it Up p to

• 3 roles
• les

(Export Forwarder, Shipper, Consignee)

eCommerce – Paperless B/L presentation to Sales

• 03. BILL OF LADING|Comparison process

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REGULAR OBL

All All par parties use use pap paper to transfer Bi Bill ll of

• f

Lad Lading ▪ Each party is able to receive BL ▪ BL can be amended ▪ Risk to loss BL ▪ Time consuming on the process ▪ Transfer only done by courier

PAPERLESS B/L

▪ No paper using, it’s digital ▪ There is no risk of loss BL ▪ Time saving on the process ▪ Better traceability ▪ BL cannot be amended and to

• rder

▪ All parties should be onboarded > digital process All All par parties use use dig digital to

• transfer Bi

Bill of

• f

Lad Lading

WEB/EDI OBL

Som Some part parties s use use pa paper to

• transfer Bil

ill

• f
• f Lad

Lading ▪ Need to wait specific paper to print and send BL ▪ Still to send BL by post ▪ Risk of loss BL ▪ Print BL at your convenience ▪ BL can be amended when customer receive it in his web account

eCommerce – Paperless B/L presentation to customer

• 03. BILL OF LADING|The differences

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S U B S C RI B E V I A S I S T E P 5 1 O N B OA R D I N G O F C U S TO M E RS & PA RT I ES A C C ES S TO PA P ER LES S T R A N S F E R PA P ER LE S S B E T WE EN PA RT I ES

This process explain customer’s journey with 4 uses case to use Paperless B/L.

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• 05. CUSTOMER JOURNEY |Overview

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• 05. CUSTOMER JOURNEY |Subscribe via SI step 5

Click on Paperless B/L purposed on SI step 5 “payment” Complete your details and click on “subscribe” Sign the contract with DocuSign – online signature Then, a notification will be send to confirm the subscription 1 2 3 1 2

Enter email address. If other parties to onboard: give the following information > Partner code, carrier, email address and Partner name.

Your parties will be onboard by CMA CGM and if they don’t have web account they should to register online.

eCommerce – Paperless B/L presentation to Sales → See details with appendix n°2

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• 05. CUSTOMER JOURNEY |Onboarding customers’parties

eCommerce – Paperless B/L presentation to Sales

1 3 You receive a notification to sign Paperless B/L contract Connect you on CMA CGM

(If you don’t have an account you need to register)

Sign the contract with DocuSign – online signature Then, a notification will be send to confirm the subscription 1 2 3

→ You should verify your Paperless right in your account (appendix n°3)

10 Connect to your CMA CGM account Click on “Transport management Tab” and on “Document dashboard” Click on “Paperless original” on the right of the screen All of your Paperless are displayed 1 2 3 1 2

eCommerce – Paperless B/L presentation to Sales

• 05. CUSTOMER JOURNEY |Access to Paperless

11 Click on Paperless that you want to transfer

Status should be “owned B/L” (Forwarder and shipper can transfer)

Click on “Transfer” to the next holder

Parties should be onboard, if not, switch to paper

The transfer chain on the bottom highlights the history for all previous Transfer events that took place 1 2 3 1 2

After the transfer, the consignee surrender to carrier and recuperate delivery order.

eCommerce – Paperless B/L presentation to Sales → Details of your transfer (appendix n°4) →If your Parties are not onboard, see appendix n°5

• 05. CUSTOMER JOURNEY |Transfer Paperless

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Appendix n°1

Customer view during the shipping instruction step 5

Select Negotiable

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Appendix n°2

Verify your Paperless B/L rights

Select My Services

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Appendix n°3

Paperless B/L transfer

Holder view Date and time of transferred Paperless B/L

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Appendix n°4

Parties not onboard yet…

Consignee is not onboarded Click on “Cancel..” and transfer your B/L as paper process Contact Support team for more information eCommerce – Paperless B/L presentation to customer