CUSTOMER EXPECTATIONS HAVE CHANGED go paperless organize & - - PowerPoint PPT Presentation

▶

Oct 15, 2023 166 likes •293 views

CUSTOMER EXPECTATIONS HAVE CHANGED go paperless organize & control docs digitize processes the digital workplace 1998 2005 2013 2018 COSTLY PAPERCHASE 10K 66% 31% 65% Sheets used by average Have initiative in place to Typical

SLIDE 1

CUSTOMER EXPECTATIONS HAVE CHANGED

the digital workplace 2018 2005

rganize & control docs

go paperless 1998 digitize processes 2013

SLIDE 2

COSTLY PAPERCHASE

Print paper copies to obtain signatures or for meetings AIIM Sheets used by average US worker annually EPA

10K

Have initiative in place to reduce paper usage IDC

66% 65%

Typical target for the reduction in paper usage IDC

31%

SLIDE 3

CONTENT CHAOS

52%

Organisations use four or more content systems AIIM

62%

Completely reliant

n network file

shares AIIM

25%

Badly filed documents will never be located GARNTER

70%

Organizations have a poor content strategy (if at all) FORRESTER

SLIDE 4

MOBILITY MANDATE

Organizations challenged by the balance of security and mobility Forrester Employees need to work with content on their mobile devices Gartner

60%

Employees believe they have company support for mobile access to content AIIM

31% 57%

Employees have access to work with content on mobile devices IDC

22%

SLIDE 5

SECURITY DILEMMA

Of workers under 30 not allowed to use company devices for 'non-work' AIIM Of those workers say they don’t always obey this company policy AIIM Employees use their personal file sharing & sync accounts at work M-Files Employees have shared sensitive documents on their personal accounts Gartner

2/5 3/4 63% 46%

SLIDE 6

DIGITAL NATIVES

Of digital natives admit to sleeping with their smart phones? Deloitte

33%

Average months they wait before seeking out new work challenges Deloitte

12-24 83%

Expect to achieve management positions within two years Deloitte

40%

Proportion of the current workforce that is digitally native Deloitte

SLIDE 7

NOW THE 'DECISION MAKERS'

Proportion of millennials that 'already know' the solution they want Heinz Marketing

45%

Proportion of millennials 'involved' in buying decisions Heinz Marketing

82% 86%

Proportion of millennials 'influencing' buying decisions Heinz Marketing

40%

Six or more stakeholders involved in buying decisions Heinz Marketing NOTE : Remember that 'millennials' are aged 18-35 for purpose of this research

SLIDE 8

SO WHAT'S WITH THE SANDWICH THING?

SLIDE 9

John Montagu 4th Earl of Sandwich Daniel Cosby M-Files Partner Enablement

SLIDE 10

Proportion of UK bread sales consumed in sandwiches UK Bakers Federation

12M

Typical personal lifetime spend on sandwiches Heinz

£48K 50%

5 top sandwich fillings dominate the UK market Kantar Research

75%

Number od loaves of bread sold in the UK every day Warburtons

UK SANDWICH MARKET

SLIDE 11

10K