Orange Belgium Financial results H1 2016 20/07/2016 Jean Marc Harion Chief Executi utive ve Officer Ludovic Pech Chief Financ ncial Officer H1 2015 results, 28th July 2015
disclaimer This presentation might contain forward-looking statements about Orange Belgium in particular for 2016. Although we believe these statements are based on reasonable assumptions, they are subject to numerous risks and uncertainties, including matters not yet known to us or not currently considered material by us, and there can be no assurance that anticipated events will occur or that the objectives set out will actually be achieved. Important factors that could cause actual results to differ from the results anticipated in the forward- looking statements include, among others: the economic situation in Europe and more specifically in Belgium, the impact of price adjustments on the customer base resulting from competitive pressure, the evolution of the customer base, the effectiveness of Orange Belgium’s convergent strategy including the success and market acceptance of the voice and data abundance plans in the business segment and of the Orange Internet & TV offers, of the Orange Belgium brand and other strategic, operating and financial initiatives, Orange Belgium’s ability to adapt to the on-going transformation of the telecommunications industry, regulatory developments and constraints and the outcome of legal proceedings, risks and uncertainties related to business activity. . 2 2 H1 2016 results, 20th July 2016
Key financial and commercial indicators continue to show progress JEAN MARC HARION CEO, Orange Belgium 3 H1 2016 results, 20th July 2016
Section one Q2 2016 highlights 4
New brand and identity successfully deployed Farewell and swiftly welcomed by all customers Mobistar 30,000m² 0m² >3,000 00 Hello rebranded to Orange persons received Orange Belgium a brand training 170 170 3 Mobistar centers & shops new websites: B2C, rebranded SOHO and B2B 1 1 3 First Belgian smart store new Apps: MyOrange, opened Orange Cloud & Orange Radio 10,000 8,000 communication tools rebranded guests invited during rebranding events 5 H1 2016 results, 20th July 2016
Orange official sponsor of the UEFA Euro 2016 UEFA EURO 2016 bringing people together by sharing their passion 2.3 M gifts for >1,000 customers football tickets all included Kevin De Bruyne #OrangeSponsorsYou exclusive partnership 6 H1 2016 results, 20th July 2016
7 A busy 1H 2016 Internet Orange Internet Antwerpen UEFA EURO everywhere + TV drone project 2016 Big data Hello Orange Sports Iotopia monitoring 4G+ festivals 7
Solid postpaid net additions awaiting convergence driven by healthy gross adds and churn improvement Postpaid quarterly net adds in Belgium (‘k) 28 18 9 8 8 7 1 -5 3Q14 4Q14 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 Orange Belgium active customers excl. M2M & MVNO 8 H1 2016 results, 20th July 2016
Section two Business review 9
10 Convergence with Orange Internet + TV 10
The Orange Internet + TV offering provides an Attractive prices excellent quality at an attractive price 39 € /month 49 € /month Orange Orange Panther postpaid customer 45 & 60 Internet 100 Mbps Internet 100 Mbps Unlimited volume Unlimited volume 70 TV channels 70 TV channels 200 Mbps Internet boost : 10 € -15 € /month Evening&Weekend : 3 € /month extra decoder TV : 9 € /month 11 H1 2016 results, 20th July 2016
Orange Belgium established as a national Orange Internet convergent operator + TV Competitors Regions Flanders 2.7 M households Connecting 4.7M Brussels 0.6 M households cable le hous useh ehold olds to what is essential Wallonia to them 1.5 M households 12 H1 2016 results, 20th July 2016
The first phase of the commercial launch targeted existing customers Orange TV next step is to attracting an increasing number of customers Contents Q1 2015 Q1 2014 Q2 2016 • activation of • friendly testers • phased cable regulation • Orange • final product • access to cable commercial • content rebranding unveiling network launch • all distribution • Orange shops addition • telesales channels • Orange TV • product specific application communication 13 H1 2016 results, 20th July 2016
First 10.5k Orange Internet + TV customers Mobile-Fixed confirm cross- & upsell potential Convergence 10.5k Orange Internet + TV Customers with … ~2 SIM cards ds eac ach 14 H1 2016 results, 20th July 2016
A better visual experience for our customers Orange Internet we keep it simple, easy and stylish + TV gets even better Coming soon 15 H1 2016 results, 20th July 2016
16 Provide our customers with what they need Orange TV more than 70 local and international channels Contents … and new premium sports & family contents H1 2016 results, 20th July 2016
B2B Convergence 17 H1 2016 results, 20th July 2016
Orange Belgium is a fully convergent operator B2B addressing all segments of the B2B-market Convergence « Internet + TV » Fixed + Mobile Using cable regulation SoHo « Shape & Fix » edpnet DSL Mobiline SME « Trusted connectivity provider » Technology agnostic VDSL, Ethernet, Large Fiber optics and 4G accounts Easy access to big cities H1 2016 results, 20th July 2016
Mobile data innovation Accelerate Mobile Growth 4G – 4G+ Mobile data usage Roaming 19 H1 2016 results, 20th July 2016
Leveraging high outdoor & indoor 4G coverage Always developing new use cases, anytime, everywhere during the customer journey connected 4G 4G+ 99 % outdoor coverage 47 % outdoor coverage 90 90 % % indoor coverage 98% in Brussels 20 H1 2016 results, 20th July 2016
21 Increased coverage & capacity ensures unique 4G+ during mobile experience first usage results from Rock Werchter major summer events 4G+ represented 10 of 30/06/2016 01/07/2016 02/07/2016 03/07/2016 04/07/2016 4G+ traffic ratio indicates the part of the total 4G traffic using the second carrier in carrier aggregation. For short data sessions, 4G+ traffic ratio will be low, as it takes some time to activate the second carrier in carrier aggregation. 21 H1 2016 results, 20th July 2016
72 % of total data consumption is 4G traffic Close to 4 out of 10 Orange Belgium customers are actively using 4G smartp tpho hone ne pene netr trati tion on is progr gressi ssing ng 4G 4G+ 4G/4G+ G+ 39% 63% 61% custome mers rs 55% 32% 45% 16% 2013 2014 2015 H1 2014 2015 H1 1,182,000 2016 2016 % of data users / total base % of 4G data users / total base 39% 4G 4G Orange Belgium 4G launch Total traffic up 5 times since 4G 3G 3G launch jan- feb- mrt- apr- mei- jun- jul- aug- sep- okt- nov- dec- jan- feb- mrt- apr- mei- jun- jul- aug- sep- okt- nov- dec- jan- feb- mrt- apr- mei- jun- 14 14 14 14 14 14 14 14 14 14 14 14 15 15 15 15 15 15 15 15 15 15 15 15 16 16 16 16 16 16 22 H1 2016 results, 20th July 2016
gaming Browsing Down-/upload Messaging Streaming Mobile data usage is growing exponentially Mobile Data as customers fully embrace the benefits in their daily lives and work Usage Orange Belgium 1 GB EoP 2013 EoP 2014 EoP 2015 EoP Q2 2016 Indicative usage Total users base Mobile data users base • • Average data consumption per month in MB - Orange Belgium prepaid & postpaid data users base excl. M2M & MVNO / End of period 23 H1 2016 results, 20th July 2016
Mobile usage during Belgium team games Video streaming video streaming significantly increased during UEFA Calls (outgoing) Streaming SMS EURO 2016 Versus normal average traffic Belgium lgium – Italy aly 13/06 -6% 6% +12% 2% +64% 4% Belgium lgium – Irela eland 18/06 -9% 9% +20% 0% +189% 89% Belgium lgium – Hungar ngary 26/06 +18% 8% +29% 9% +80% 0% Belgium lgium – Wales les 01/07 +14% 4% +25% 5% +203% 03% H1 2016 results, 20th July 2016 24
Orange removes EU roaming costs Potential for for its postpaid customers between June 1 and August 31, 2016 elasticity +129.9% UE28 data roami ming g traffic ic Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2013 2013 2013 2013 2014 2014 2014 2014 2015 2015 2015 2015 2016 2016 Orange customers can use their national bundle of calls, text messages and mobile data when travelling in the EU without any extra costs 25 H1 2016 results, 20th July 2016
4G and data usage are driving postpaid ARPU growth ability to monetize mobile data confirmed Postpaid ARPU increased YoY in Q2 2016: +3.4% ARPU grow owth th of of 3.4 4 % despite ite impact act of roam oaming ing regu gulat lation ion Q3 2014 Q4 2014 Q1 2015 Q2 2015 Q3 2015 Q4 2015 Q1 2016 Q2 2016 Postpaid ARPU, annual rolling (incl. visitor roaming) 26 H1 2016 results, 20th July 2016
Protect your content Driving safely Stay in touch with your interests Orange apps triggering our digital customers interests and reducing churn iCoyote with Orange Orange Radio Orange Cloud 25,000 radios & podcasts local and international 27 H1 2016 results, 20th July 2016
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