Are you a nice boss? Or a good one? With Karen Main, Principal
Note: today’s presentation includes an interactive component { PLEASE use your device!
Practice question! Please take out your phone or device… SMART DEVICE: Text TO:22333 In body of text, type: KARENMAIN636 WEBSITE: Go to: www.PollEv.com/karenmain636
Make a mistake or change your mind? { Send the word “clear” to un-do your response.
Today, assess yourself on these essential skills: Self-Awareness Delegation Rewards and Recognition Conflict Accountability Turning Tough Conversations to Productive
Assess your own practices { What strengths do you bring to your role?
“Know yourself. Don't accept your dog's admiration as conclusive evidence that you are wonderful.” Ann Landers
Most Common Misperceptions that lead to disconnects* Believing you are: When others perceive you are: Shrewd Sly Confident Arrogant Have strong opinions Opinionated Impulsive Passionate Strong Rigid Detail oriented Nitpicking Quiet Indecisive Sensitive Needy *Mark Goulston, Just Listen
You are highly visible. You set the tone for how we do things around here… {
Leadership is: “ Moving people beyond their current level of competence” { (Linsky & Heifitz , “Leadership on the Line,” 2002)
FEAR & LOATHING THE ZONE – LEARNING NOT ZONE HELPFUL COMFORT ZONE – home base
Where are you spending your time?
Please stand if you’re feeling overwhelmed by your job… { There’s just too much to do and too little time…
Which is true for you? I stay late, after everyone else has gone home, to get caught up on my work I come in early, before everyone else gets in, to have quiet time to get caught up Every once in a while I find I get a whole lot done on Saturdays I use that time right before bed, when the household is sleeping, to get caught up
How are you spending your time? Discretionary time (The Good Stuff) Subordinate- Boss-imposed imposed time time system-imposed time From “The One Minute Manager Meets the Monkey” by K. Blanchard, W. Oncken, Jr., & H. Burrows.
Delegation Assigning the right { level of task to the right person.
Monkey Management { You don’t always need to be the “helpful” boss who bails everyone out… From “The One Minute Manager Meets the Monkey” by K. Blanchard, W. Oncken, Jr., & H. Burrows.
Monkeys are… the next step that must happen in order for a task to be completed or a project to move forward. From “The One Minute Manager Meets the Monkey” by K. Blanchard, W. Oncken, Jr., & H. Burrows.
The problem with taking on monkeys? BEFORE AFTER From “The One Minute Manager Meets the Monkey” by K. Blanchard, W. Oncken, Jr., & H. Burrows.
The more you delegate, the more time you have for your people. From “The One Minute Manager Meets the Monkey” by K. Blanchard, W. Onchen, Jr., & H. Burrows.
You should always have more time to meet with your employees than they have to meet with you From “The One Minute Manager Meets the Monkey” by K. Blanchard, W. Oncken, Jr., & H. Burrows.
How we inadvertently take on other people’s monkeys: Hmmm…let me see I better keep I’d be an eye on what I can do… happy this… to! I’ll handle this… I’ll take Let me care of it. look in into to it it
Instead, more useful phrases: Please keep an eye on Hmmm…how do you Tell me this for think you’ll proceed? your me… thoughts I trust you can handle it What have you done so far? Lo Look into to it t an and d get et ba back to to me e tomorrow wit tom with yo your recommendatio rec ions.
Our mindsets may create a barrier to new a pproaches…
A shift
Innovation, new approaches, trial & error… { How do you handle mistakes?
Build competence through delegation… { Does decision-making always rest with you?
Conflict: the secret to successful teams!
“ Mining for Conflict” { Discovering alternate points of view
Hold staff accountable – your team wants you to lead! { Accountability builds strong teams
Where are you spending your time? Your Star performers? Or your problem ones?
Solve problems early { Hold Productive Conversations
Give feedback often: Be specific { Have good business reasons for the feedback Talk in terms of “impact”
“The biggest mistake is believing there is one right way to listen, to talk, to have a conversation – or a relationship.” Deborah Tannen, Sociologist and Linquist
Rewards & Recognition { Must be meaningful & genuine
“65 % of Americans say they received no recognition in the workplace in the last year.” Gallop 2004
Lighten Up Choose your battles wisely! { Keep perspective. Maintain your humor…
Your active participation made for rich discussion and learning . Karen Main 720-272-3433 k_main@msn.com
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