on wheels to meet changing needs Katherine Marwood Head of - - PowerPoint PPT Presentation

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on wheels to meet
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on wheels to meet changing needs Katherine Marwood Head of - - PowerPoint PPT Presentation

Feb 02, 2023 475 likes •645 views

Hertfordshire Independent Living Service Developing meals on wheels to meet changing needs Katherine Marwood Head of Operations Hertfordshire Independent Living Service (HILS) Agenda Who we are What we do Our growth Our

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SLIDE 1

Katherine Marwood Head of Operations Hertfordshire Independent Living Service (HILS)

Developing meals

  • n wheels to meet

changing needs Hertfordshire Independent Living Service

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SLIDE 2

Agenda

  • Who we are
  • What we do
  • Our growth
  • Our challenges
  • Our approach
  • Our success
  • Our future
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SLIDE 3

From small beginnings…

  • Est. 2007
  • 7 staff
  • 200 clients
  • 2 vehicles
  • 1 site
  • 5 days a week
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SLIDE 4

… to today

  • 200 staff
  • 5,000 clients
  • 500,000 meals
  • 67 vehicles
  • 5 units across 4 sites
  • 7 days a week
  • 365 days a year
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SLIDE 5

Challenges

Initial:

  • Corporate structure
  • Charitable or social objectives
  • Contracts, cash flow, VAT
  • Governance
  • TUPE; culture
  • Early crisis

Ongoing:

  • 365 day operations
  • Capacity < need
  • Image & communication
  • Health and social care silos
  • Economic / political environment
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SLIDE 6

Positive outcomes

93% feel happier 87% feel healthier 76% visit their GP less 92% feel better nourished 88% worry less about injury

Every £1 invested in HILS’ meal service generates £5.28 of social value

80% recovered more quickly from illness or difficulty 97% say family have greater peace

  • f mind

84% feel less lonely 97% feel more independent

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SLIDE 7

More than just meals

11,000 clients

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SLIDE 8

Becoming a diverse and sustainable business

A person’s wellbeing

Social Health Psychological

A business’ wellbeing:

  • Common objectives
  • Common purpose
  • Common assets
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SLIDE 9

Our approach to nutrition & wider wellbeing

  • Identify and address

the causes of malnutrition

  • Menu development
  • Bespoke menus
  • Training and

development

  • Nutrition & wellbeing

checks

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Nutrition & wellbeing checks

 Use of national tools e.g. MUST  Consider swallow issues and texture needs  Eating patterns  Mental health issues  Finance concerns  Loneliness and isolation  Memory concerns  Support  Mobility and falls  Hearing and eyesight  Hydration  Continence concerns

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Success factors

  • Values: right people
  • Culture: honesty and integrity
  • Relationships - partners
  • Adaptive model
  • Innovation; experimentation
  • Cross-utilise assets and

financial/human resources

  • Hard work breeds success
  • Passion to change the world
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SLIDE 12

What next?

  • Measure our outcomes
  • Demonstrate the impact
  • f prevention
  • Expand our services

and income streams

  • Diversify what we offer
  • Re-model to meet local

need

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SLIDE 13

What next?

  • Challenge

assumptions

  • Develop long term

solutions

  • Work across

boundaries

  • Ensure that services

are adapting

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Conclusions

  • Become

indispensable

  • Do things

better

  • Challenge the

status quo

  • Change the

world

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www.hertsindependentliving.org

Any questions?