North West Ambulance Service Rochdale Health Scrutiny Committee - - PowerPoint PPT Presentation

North West Ambulance Service Rochdale Health Scrutiny Committee

February 2014

Our Services

999 Paramedic Emergency Service Urgent Care Patient Transport Service (Cheshire, Merseyside,

Cumbria & Lancashire)

Delivering the right care, at the right time, in the right place

Cumbria & Lancashire)

Major Incident Management Hosting North West 111 service until March 2015

Facts & Figures

7 million population over 5,400 square miles Employs approximately 5,000 staff Annual income of £260 million Three emergency control rooms

Delivering the right care, at the right time, in the right place

1.1 million 999 calls a year (900,000 emergency

patient episodes)

1.2 million PTS journeys in Cheshire, Lancashire,

Merseyside and Cumbria

Covers the North West footprint – PCT clusters, 5

LATs with 33 CCGs, 28 provider trusts

What the presentation will cover

Key Achievements Headline Performance Rochdale Information

Delivering the right care, at the right time, in the right place

Rochdale Information Estates review Complaints and Compliments FT

Key Achievements

One of the top performing ambulance trusts nationally

despite activity increases

Excellent CQC inspection Pathfinder and urgent care development

Delivering the right care, at the right time, in the right place

Membership targets for FT achieved Established clinical leadership structure National innovation award for Patient Experience First ambulance service to get Gold IiP Award National recognition for Channel 4 series “999: What’s

your emergency?”

Rochdale Headline Performance

Call decrease of 1.8% compared to the same period

last year

OVERALL PERFORMANCE Number of 999 calls R1 <8m% R2 <8m%

Delivering the right care, at the right time, in the right place

OVERALL PERFORMANCE Number of 999 calls R1 <8m% R2 <8m% April-December 2012 24,134 74.9% 76.5% April-December 2013 23,683 78.6% 79.6%

Rochdale Information

3 stations and a deployment point serve the

Rochdale area – Rochdale, Middleton, Heywood and the point at Birch Hill Hospital

3 Senior Paramedics

Delivering the right care, at the right time, in the right place

39 Paramedics 33 Emergency Medical Technicians (1&2) 1 Advanced Paramedic 3 Rapid Response Vehicles (RRVs) 11 Emergency ambulances

Rochdale Community Care

• 2 Community First Responder teams –

Littleborough & Rochdale

• AEDs installed in leisure centres,

Hollingworth Lake Visitor’s Centre,

Delivering the right care, at the right time, in the right place

Hollingworth Lake Visitor’s Centre, Council Headquarters & Rochdale Exchange Shopping Centre

• Active GP referral scheme in

partnership with Bardoc

Complaints (East Sector)

Complaints, and concerns expressed via the NWAS

Patient Advisory Liaison Service (PALS), are now being counted as one

For the time period of April – November 2013, the

Trust has received the following:

Delivering the right care, at the right time, in the right place

Trust has received the following:

This represents 0.1% of 999 calls in the Greater Manchester East Sector which includes Bury, Oldham and Rochdale

Complaints 43

Foundation Trust Status

August 2013, Monitor announced the Trust’s application had

unfortunately been deferred for a period of 12 months.

Monitor stated the reason for deferral as being that NWAS

“could not demonstrate that its Board had the necessary processes in place to govern how the Trust provides the

Delivering the right care, at the right time, in the right place

processes in place to govern how the Trust provides the required quality of care for its patients.”

Monitor did not identify any issues relating to the provision of

services, quality of services, performance or finance.

The deferral period given to allow the Trust to make

improvements and strengthen its governance capabilities.

Estates Review

Launched a review of Trust’s estate portfolio Looking at the future of all stations/properties and

the following options:

Refurbishment Closure

Delivering the right care, at the right time, in the right place

Closure Relocation Co-location with fire, police or other NHS organisations

Savings made to be reinvested in frontline services In Rochdale – Wardle station was closed and a deployment point established at Birch Hill Hospital

There’s More to Your Ambulance Service

#team999 launched in September 2013 Campaign aims to show 999 callers may not always get an ambulance or be taken

Delivering the right care, at the right time, in the right place

an ambulance or be taken to hospital Profiles members of #team999 to show the varied roles involved in patient care Due to run until the end of February 2014

Any questions?

Delivering the right care, at the right time, in the right place