www.nhsemployers.org/od @NHSE_DoOD
Transformation requires moving purposefully into the unknown. And all we can rely on is that we will be surprised.
www.nhsemployers.org/od @NHSE_DoOD
www.nhsemployers.org/od @NHSE_DoOD
Practice elements to help in complexity • Self awareness • Humble leadership • Conversation www.nhsemployers.org/od @NHSE_DoOD
Skills underlying practice elements • Emotional competence • Teaming • Interaction skills www.nhsemployers.org/od @NHSE_DoOD
www.nhsemployers.org/od @NHSE_DoOD
A MINDSET more than anything else
Reality and relationships are socially constructed • Multiple truths • How people define and describe their world creates meaning • With no single “reality” a diversity of voices needs to be engaged www.nhsemployers.org/od @NHSE_DoOD 14
Organisations are meaning making systems • Reality is continuously created through interactions and agreements • What happens is influenced to a large degree by how people interact and make meaning www.nhsemployers.org/od @NHSE_DoOD 15
Language matters • Words create meaning • Thinking is influenced by language, storylines, and metaphors www.nhsemployers.org/od @NHSE_DoOD 16
Creating change requires changing conversations • Speech (spoken words, writing, symbols) is a creative act • Change is promoted when everyday conversations are altered (what is said, who is saying it, how it is being said) www.nhsemployers.org/od @NHSE_DoOD 17
Transformational change is not planned • Requires moving purposefully into the unknown • Disrupt current patterns to make possible discovery of new ones • Change can come from anywhere www.nhsemployers.org/od @NHSE_DoOD 18
OD consultants are part of the process • We influence meaning through our presence • Pay attention to what we privilege and what we marginalise www.nhsemployers.org/od @NHSE_DoOD 19
www.nhsemployers.org/od @NHSE_DoOD
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