NEW AGE SERVICES CORPORATION (NASC) Quality Improvement Plan Karen - - PowerPoint PPT Presentation

NEW AGE SERVICES CORPORATION (NASC)

Quality Improvement Plan Karen Elliott, Associate Clinical Director

NEW AGE SERVICES CORPORATION HISTORY

New Age Services Corporation was established in May of 1984, and received its initial licensing and funding from the State of Illinois on December 1, 1984. Known then as the Substance Abuse and Alcoholism Treatment Center (SAATC), the agency was located in Chicago's old Maxwell Street area. In 1998 NASC relocated to the North Lawndale community and continued providing outpatient OMT services relocated Since then, we’ve provided adult outpatient substance use and abuse recovery services in the communities of North and South Lawndale, Austin, East and West Garfield Park, Humboldt Park, as well as the town of Cicero since 1998. NASC began providing domestic violence programs and parent education services in 1994 in response to our patients' difficulties in maintaining their recovery due to family violence. Our HIV/AIDS services started in 1988, and we have recently begun offering preventive health services to our patients, including TB testing and hepatitis vaccinations. In 2010, the agency began providing Substance Abuse Screening, Brief Intervention and Referral to Treatment (SBIRT) services for both local health centers and HIV ambulatory/support service agencies. We began providing mental health screening, assessments, and counseling in 2012, and we continue to develop new programs to meet the needs of our patients and community. As a recipient of Ryan White Part A NASC provides a variety of psychosocial services such as support and counseling activities, HIV support groups, and nutritional counseling that is facilitated by a non-registered dietitian. Our nonprofit organization has provided adult outpatient drug treatment services for countless thousands of individuals, families, and significant others during our 30 years of service, and we currently serve approximately 1,200 patients each year, approximately 80% of which do not have financial resources to pay for treatment

• services. Our person-centered approach in determining how to best meet the needs of the individual has proven

quite successful, and the “identification and meeting of patients' treatment needs" is a program characteristic associated with treatment’s success.

NEW AGE SERVICES CORPORATION QUALITY IMPROVEMENT PLAN

 Ensure that chart distinguish Ryan White

psychosocial services as opposed to mental health and

• r substance abuse services.

 Replace Ryan White Psychosocial Coordinator

 Target date: 5/1/2017

 Coordinator to recreate assessment in alignment with

required services.

 Target date: 5/1/2017

 The treatment plan will identify problems specific to

psychosocial services provided.

 Target date: 5/1/2017

 Coordinator will create a sample flow psychosocial chart.

This chart will be used to train staff and guide the internal utilization team’s ability to audit charts.

 Target date: 7/1/2017

NEW AGE SERVICES CORPORATION QUALITY IMPROVEMENT PLAN

 Ensure that all Ryan White psychosocial charts

are transferred from paper charts to an Electronic Health Record (EHR)

 Integrate software update inclusive of Ryan White

Psychosocial Aftercare Services

 Target date: 5/10/2017

 Electronic Health Record (EHR), will consist of all

documentation of client’s services.

 Target date: 5/10/2017

 To provide NASC the ability to maintain all client

related data to be held in the in accordance to HIPPA regulations.

 Target date: 5/10/2017

NEW AGE SERVICES CORPORATION SUCCESSES AND BARRIERS

 Repositioning our staff and placing a more skilled

individual in the Coordinator’s role

 Recreating our assessments and engaging the client

center approach when developing their treatment plan.

 Creating a flow chart and implementing the Ryan

White psychosocial charts in agency’s current utilization agenda.

 Target date: 3/1/2018  Man power and time has not allowed cross training

for this program.

 Target date: 6/1/2018  Current resource has not allowed for the

implementation of software needed for this program.

 Target date:6/1/2018

NEW AGE SERVICES CORPORATION

Questions www.newageservices.org Karen Elliott kelliott@newageservices.org Jeanette Usher jusher@newageservices.org