NC FAST Community College Training Program For more information - - PowerPoint PPT Presentation

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NC FAST Community College Training Program For more information - - PowerPoint PPT Presentation

Feb 10, 2024 443 likes •795 views

One Team with One VoiceServing 58 NC FAST Community College Training Program For more information about this document, contact: Programs and Student Services Division Workforce Continuing Education Unit

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SLIDE 1

One Team with One Voice…Serving 58

NC FAST Community College Training Program

For more information about this document, contact:

Programs and Student Services Division

Workforce Continuing Education Unit

continuingeducation@nccommunitycolleges.edu

  • r

NC FAST

nc_cc_training@dhhs.nc.gov

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SLIDE 2

AGENDA

  • Overview of the Initiative
  • Program Focus
  • Program Structure
  • Curriculum Components
  • NC FAST Support Components
  • Training
  • Configurations
  • Community College Environment (CCE)
  • Additional Resources
  • Attendance & Pass Rate
  • Future Goals and Objectives
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SLIDE 3

AGENDA

  • Overview of the Initiative
  • Program Focus
  • Program Structure
  • Curriculum Components
  • NC FAST Support Components
  • Training
  • Configurations
  • Community College Environment (CCE)
  • Additional Resources
  • Attendance & Pass Rate
  • Future Goals and Objectives
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SLIDE 4

Initial Collaborators / Resources

The Impetus – Local Need to State Vision

  • Moore County DSS and Sandhills CC

Early Adopters – Curriculum Jumpstart

  • Johnston County DSS and Johnston CC

The Lynchpin – Technology and Support

  • DHHS – NC FAST
  • Training & Configurations
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SLIDE 5

AGENDA

  • Overview of the Initiative
  • Program Focus
  • Program Structure
  • Curriculum Components
  • NC FAST Support Components
  • Training
  • Configurations
  • Community College Environment (CCE)
  • Additional Resources
  • Attendance & Pass Rate
  • Future Goals and Objectives
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SLIDE 6

Workforce Need

DSS County Offices : Income Maintenance Caseworker Targeted Audience 1. Incumbent Workforce new/recent hires who would benefit from supportive training 2. Pipeline Workforce potential new hires in IMC role as well as other roles needing NC FAST exposure Secondary Audience 1. Curriculum HSE students/graduates

  • Aging out of existing workforce
  • New technology tools and business processes
  • NC FAST (NC Families Accessing Services through

Technology)

  • Limited knowledge, skills and ability

assessments pre-hire

  • High cost of new hire orientation and training
  • Negative impact on office productivity
  • High cost of new hire training with existing

workforce leaders

  • Limited retention incentives
  • Ability to ‘train up’ in one county and ‘move up’ in

different county

Driving Issues:

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SLIDE 7

AGENDA

  • Overview of the Initiative
  • Program Focus
  • Program Structure
  • Curriculum Components
  • NC FAST Support Components
  • Training
  • Configurations
  • Community College Environment (CCE)
  • Additional Resources
  • Attendance & Pass Rate
  • Future Goals and Objectives
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SLIDE 8

Unifying Goal

One Universal Training Program Core Knowledge, Skills and Abilities Transportable Credentials Validated Outcomes

State Level Implementation and Impact

58 NC Community Colleges supporting the workforce training needs of 100 NC DSS County Offices

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SLIDE 9

AGENDA

  • Overview of the Initiative
  • Program Focus
  • Program Structure
  • Curriculum Components
  • NC FAST Support Components
  • Training
  • Configurations
  • Community College Environment (CCE)
  • Additional Resources
  • Attendance & Pass Rate
  • Future Goals and Objectives
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SLIDE 10

Curriculum Components

HRD 4000 Human Services Exploration: DSS Caseworker This course covers skills and strategies designed to provide employability skills training and career exploration for the role of Income Maintenance Caseworker within Division of Social Service agencies. This course is linked to HSE 3220 Income Maintenance Caseworker – NC FAST and must utilize the state approved curriculum. HSE 3220 Income Maintenance Caseworker – NC FAST This course is designed to cover a variety of skills associated with the Income Maintenance Caseworker role to determine service eligibility. Specific focus will include proficiency in the utilization of NC FAST application and case

  • processes. Other topics will include change of circumstance, recertification, data gathering/compiling, and data

analysis.

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SLIDE 11

HRD 4000

Title Human Services Exploration: DSS Caseworker Length 45 Description This course covers skills and strategies designed to provide employability skills training and career exploration for the role of Income Maintenance Caseworker within Division of Social Service agencies. Learning Objectives Upon completion of this course, the student will demonstrate a basic understanding/proficiency in the following:  entry-level skills required to be an employee of DSS  basic computer and keyboarding skills  interviewing skills and resumes  workplace success skills  customer service skills  DSS and NC FAST terminology  basic navigation skills in the NC FAST system Evaluation Methodology This is a non-credit course and assessments will be used to verify student’s readiness to progress to Phase II of this program based on demonstrated skills, test scores and participation in class activities. Grading Requirements This is a pass/fail course based upon successful completion of course assessments and attaining the Career Readiness Certificate. Attendance Students must attend, at minimum, 75% of class hours and actively participate in class activities in order to successfully complete the class and receive a certificate.

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Course Content

Phase I HRD

  • Applied Mathematics
  • Locating Information
  • Reading for Information
  • Technology Awareness
  • Keyboarding
  • Customer Service
  • Applications/Resumes/Job Interviews
  • Workplace Success

NC FAST

  • NC FAST & DSS History
  • Terminology
  • NC FAST Navigation
  • Application to Case
  • Searching and Registering Clients
  • Keying applications
  • Interviewing Clients
  • Managing Evidence
  • Intake Documentation & Eligibility
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SLIDE 13

Phase I Syllabus

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SLIDE 14

HSE 3220

Title (Local) Income Maintenance Caseworker - NCFAST Length 48 Description This course is designed to cover a variety of skills associated with the Income Maintenance Caseworker role to determine service eligibility. Specific focus will include proficiency in the utilization of the NCFAST application. Other topics will include skills in communication, interviewing, time management, data gathering/compiling, and data analysis. Learning Objectives Upon completion of this course, the student will demonstrate an understanding/proficiency in the following:  FNS Applications  FNS Changes  FNS Reviews  MAGI Applications  MAGI Changes  MAGI Reviews Evaluation Methodology This is a non-credit course and assessments will be used to verify student’s readiness to demonstrate competency based on demonstrated skills, test scores and participation in class activities. Grading Requirements This is a pass/fail course based upon successful completion of course assessments. Attendance Students must attend, at minimum, 75% of class hours and actively participate in class activities in order to successfully complete the class and receive a certificate.

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SLIDE 15

NC FAST

  • FNS
  • Applications
  • Change in Circumstance
  • Managing Evidence
  • Recertification
  • Timely & Late

Course Content Phase II

  • Magi
  • Applications
  • Change in Circumstance
  • Managing Evidence
  • Recertification
  • Timely & Late
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SLIDE 16

Phase II Syllabus

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Course Requirements

  • Phase I
  • CRC (Bronze or higher)
  • Work Keys (20 WPM)
  • DSS & NC FAST Terminology Assessment
  • 80% or higher combined score
  • NC FAST Assessment
  • 80% or higher combined score
  • Phase II
  • FNS Assessment (Application, Change of Circumstance, and Review)
  • MAGI Assessment (Application, Change of Circumstance, and Review)
  • 80% or higher on each assessment
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SLIDE 18

Certification Opportunities

HRD 4000 Human Services Exploration: DSS Caseworker

  • 1. College Course Completion Certification (Phase I)
  • 2. Keyboarding Proficiency
  • 3. NC Career Readiness Certification

Applied Mathematics, Locating Information, and Reading for Information HSE 3200 Income Maintenance Caseworker - NCFAST

  • 4. College Course Completion Certification (Phase II)
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SLIDE 19

Phase I Certificate of Completion

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SLIDE 20

Phase II Certificate of Completion

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Outcome

Students who successfully complete both courses will be able to provide certificates of completion which demonstrate competency of specific defined skills based on the IMC position as well as the ACT Career Readiness Credential (CRC) they have earned. These credentials are an advantage to both students and DSS offices in that they reflect consistent learning

  • utcomes and are thus transportable.

While individual DSS offices may have specific local training needs, all offices will know what core competencies a potential hire candidate holds when they present credentials based on the developed training.

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SLIDE 22

AGENDA

  • Overview of the Initiative
  • Program Focus
  • Program Structure
  • Curriculum Components
  • NC FAST Support Components
  • Training
  • Configurations
  • Community College Environment (CCE)
  • Attendance & Pass Rate
  • Future Goals and Objectives
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SLIDE 23

AGENDA

  • Overview of the Initiative
  • Program Focus
  • Program Structure
  • Curriculum Components
  • NC FAST Support Components
  • Training
  • Configurations
  • Community College Environment (CCE)
  • Attendance & Pass Rate
  • Future Goals and Objectives
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SLIDE 24

NC FAST Support Components

Training Instructor Training

  • Live Instructor virtual training
  • Detailed curriculum review
  • Classroom management
  • Course Content
  • Activity completion
  • Tools available for instruction
  • Testing Process
  • CCE (Community College Environment)

NC FAST Case Management / Program Support

  • Available Monday – Friday 8am-9pm
  • Saturday 8am-12pm
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SLIDE 25

AGENDA

  • Overview of the Initiative
  • Program Focus
  • Program Structure
  • Curriculum Components
  • NC FAST Support Components
  • Training
  • Configuration
  • Community College Environment (CCE)
  • Attendance & Pass Rate
  • Future Goals and Objectives
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SLIDE 26

NC FAST Support Components

Configuration Team CCE Management

  • Manage Organizational Structures
  • Provide user IDs
  • User ID unlocks and resets
  • Data loads
  • FNS and MAGI Cases, CNDS Records, Applications, Recertifications
  • System updates and maintenance

CCE System Support /Program Support

  • Available Monday – Friday 8am-8pm
  • Saturday 8am-12pm
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SLIDE 27

AGENDA

  • Overview of the Initiative
  • Program Focus
  • Program Structure
  • Curriculum Components
  • NC FAST Support Components
  • Training
  • Configurations
  • Community College Environment (CCE)
  • Additional Resources
  • Attendance & Pass Rate
  • Future Goals and Objectives
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SLIDE 28

Community College Environment (CCE) URL: ncfastcctraining.nc.gov

  • The functionality is the same as Sandbox
  • All information is synthetic
  • System is available 7 days a week
  • Monday – Saturday (24-hours per day)
  • Sunday
  • Reserved for maintenance
  • Available at noon
  • Environment is open to the internet without restrictions
  • CCE is updated based on NC FAST releases

NC FAST Support Components

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SLIDE 29

NC FAST Support Components

  • The CCE will be refreshed during the first week of the following months:
  • April
  • August
  • January
  • Community Access Portal (NC FAST Learning Gateway)
  • Guest Access
  • Supplemental Training Materials
  • Self-paced learning
  • Community College FAST Help Environment (release pending)
  • Increased content accessibility
  • Participants will have access to the most up-to-date resources

*Should maintenance outside of the predefined windows occur, or the environment is suddenly unavailable, the colleges are notified immediately by email.

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SLIDE 30

AGENDA

  • Overview of the Initiative
  • Program Focus
  • Program Structure
  • Curriculum Components
  • NC FAST Support Components
  • Training
  • Configurations
  • Community College Environment (CCE)
  • Additional Resources
  • Attendance & Pass Rate
  • Future Goals and Objectives
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SLIDE 31

Attendance & Pass Rate (2017-2018) 1,915 Registrants / 1,294 Students Completed Phase I

  • 68% Attendance & Pass Rate

668 Registrants / 595 Students Completed Phase II

  • 89% Attendance & Pass Rate

47 Certified New Hires DSS Employees

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SLIDE 32

AGENDA

  • Overview of the Initiative
  • Program Focus
  • Program Structure
  • Curriculum Components
  • NC FAST Support Components
  • Training
  • Configurations
  • Community College Environment (CCE)
  • Attendance & Pass Rate
  • Future Goals and Objectives
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SLIDE 33

Future Goals and Objectives

  • Certification Recognition (OSHA)
  • Hiring Prerequisite
  • Accreditation with the Governor’s

Task Force on Workforce Development

  • Release of the Community College

FAST Help environment

  • NC FAST Program Expansion
  • Additional Phases
  • Phase III Caseload

Management?

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SLIDE 34

Question and Answer Session

One Team with One Voice…Serving 58