Mortgage Vision Mortgage Vision Delivering customer expectations - - PowerPoint PPT Presentation
Mortgage Vision Mortgage Vision Delivering customer expectations through technology Mortgage Vision Todays session Mortgage Vision By the end of the session you will be able to: Clarify the changing demands of customers Have
By the end of the session you will be able to: Clarify the changing demands of customers Have greatest awareness of market influences Have clarity on how you can compete more successfully in a digital world
Let’s have a look at how customer’s expectations can be better met through technological advances from the Customer, Adviser and Lender perspectives’
Customers are more knowledgeable and expect things to be simpler and easy Gather accurate information from the customers from the outset Use skill and knowledge to provide excellent advice and recommend the best product Enable the transaction as smoothly as possible Create a long term relationship and rapport with the customer
Credit report Intermediary and Lender integrations Criteria based mortgage search Interactive Website Open Banking Social media Customer self service HMRC information APIs Chat style data collection Smart speakers ID and verification Soft footprint DIP Phone Apps
Customer Lender Adviser
Driving knowledge to the customer More accurate information from the source Self service is better for everyone Genuine integration and information sharing Faster reaction times Quality and certainty Delivering better customer outcomes
Website & Lead Generation POS/CRM Compliance Sourcing Complementary products Integrated DIP/APP Mortgage search and info Website Apps Client portal Fact Find Document transfer Secure messaging Smart Speaker Credit report ID & Verification Open Banking Video / holograms Financial Passport Perfect online privacy More Integrated DIP/APP Credit report ID & Verification Open Banking End to end digital (True Robo Advice) Open Systems Perfect online privacy Affordability calculators Standalone DIP/APP Integrated DIP/APP APIs Open Banking Risk based pricing Open Systems Perfect online privacy
Customer Adviser Lender
You are well served with technology for your business
Attract the customer Customer
& secure progression Source appropriate mortgage Fulfilment of application with Lenders Conveyancing Protection & GI Finalise sale and compliance
You are well served with technology for your business The areas of greatest change are: How to attract, interact and on-board customers How to work better with Lenders
Attract the customer Customer
& secure progression Source appropriate mortgage Fulfilment of application with Lenders Conveyancing Protection & GI Finalise sale and compliance
Lead generation Websites Information & Enquiry Calculators Best buy tables Interactive product search
Attract the customer Customer
& secure progression Source appropriate mortgage Fulfilment of application with Lenders Conveyancing Protection & GI Finalise sale and compliance
Secure, own branded, Client Portal 24/7 Accurate information direct from the client Fact Find Document exchange Secure messaging Information flows in your CRM
Attract the customer Customer
& secure progression Source appropriate mortgage Fulfilment of application with Lenders Conveyancing Protection & GI Finalise sale and compliance
Attract the customer Customer
& secure progression Source appropriate mortgage Fulfilment of application with Lenders Conveyancing Protection & GI Finalise sale and compliance
Disjointed Limited integration Manual and largely unchanged for years Lenders are now investing in this area
Attract the customer Customer
& secure progression Source appropriate mortgage Fulfilment of application with Lenders Conveyancing Protection & GI Finalise sale and compliance
Integration of Adviser’s and Lender’s systems Decision in principle Full application submission Document submission Case Tracking 9 Lenders committed, in discussions with 19 more
Attract the customer Customer
& secure progression Source appropriate mortgage Fulfilment of application with Lenders Conveyancing Protection & GI Finalise sale and compliance
Attract the customer Customer
& secure progression Source appropriate mortgage Fulfilment of application with Lenders Conveyancing Protection & GI Finalise sale and compliance
You are well served with technology for your business More is on the way to meet the ever changing needs and demands
Attract the customer Customer
& secure progression Source appropriate mortgage Fulfilment of application with Lenders Conveyancing Protection & GI Finalise sale and compliance
By the end of the session you will be able to: Clarify the changing demands of customers Have greatest awareness of market influences Have clarity on how you can compete more successfully in a digital world Together we’ll continue to ensure that you have the technology you need to succeed