Mobile Practice - Sales Presentation Aswin Kumar A. Practice Head - Mobile Solutions
INTRODUCTION
Technology & Platforms Key features and capabilities } Native Ionic Cordova API Development API Integration Coredata 3rd Party Integration Payment Gateway Push Notifications Location Tracking &GPS Maps Integration Image Manipulation Image Scanning Multi-threading SQLite Chat XMPP } Hybrid QR Code Bar Code Facebook/Google/Twitter Animations Analytics Crash Reporting Augmented Reality Virtual Reality Artificial Intelligence Image Recognition Chatbots Accessibility UI Design Agile Automation Documentation Git Code Review Continuous Integration Multi-language Support
About the Practice ▪ Includes Architects, Sr. Team Leads, Certified Developers, UI/UX Developers ▪ Cross-trained in multiple technologies ▪ Delivered over 40 apps to clients - can search in Stores ▪ Average experience of resources 4.7 years ▪ Industry standard best practices for Security and Code Management ▪ Proven streamlined process from Discovery to Delivery
What can we deliver? Open your phone! … and more
Mobile app Vs Mobile friendly ▪ Mobile app uses your mobile hardware (Camera, GPS, etc.,) effectively ▪ Mobile app can function offline ▪ Mobile app is more reliable than just a browser ▪ Effective in engaging with user e.g. rewards, push notifications, loyalty programs, etc., ▪ Easy to create better user experience
CUSTOMER SEGMENTS
Customer segments ▪ Those who don’t know they need a mobile app ▪ Those who want a mobile app ▪ Don’t have a technical team ▪ Have a team that they want to augment ▪ Those who have a mobile app but need technical support ▪ Want to add features or fix bugs ▪ Provide ongoing support
Who to sell to? - Identifying clients who don’t know they need a mobile app ▪ Need to access and update information remotely? ▪ Works offline ▪ e.g. Expense tracker ▪ Need to notify about backend changes to all / select users? ▪ e.g. Event apps - changes to event venue, prize winner, poll results ▪ Want to extend existing capability to mobile devices? ▪ e.g. ServiceNow ITSM ▪ Need to communicate realtime ?
Common discovery questions / pain points ▪ What is the most critical information that you cannot access away from your system? ▪ What is the most manual process that involves pen and paper that you have to input into your web based systems? ▪ What is the easiest way that your customers access their information from you? ▪ How are your mobile users consuming your services?
V-Soft Benefits / Differentiators ▪ All skills and experience under one roof – Come up with a concept and we will build you an app ▪ Try before buying – POC to try out the team and quality of deliverable at less cost ▪ Reusable components for common use cases so fast delivery – User management, Payment gateway integration, Offline availability etc. ▪ Flexible on stack – Want Native / Hybrid / Native Hybrid for mobile? – Android/iOS/Windows – Integrate with any backend ▪ Flexible cost effect pricing models – Blended team with onshore mgmt and offshore development – Fixed bid, T&M or Retainer teams ▪ Agile execution ensuring quality and transparency – Ability to view progress, modify priorities
SERVICE OFFERINGS
What to sell? Apps Team Ready-made Custom Apps Apps Blended Retainer Team ServiceNow apps Product apps Reservation/Ordering Field Services apps Event, Organisation
What to sell? Apps Team Ready-made Custom Apps Apps Blended Retainer Team ServiceNow apps Product apps Reservation/Ordering Field Services apps Event, Organisation
Apps > Custom Apps Product Apps ▪ Involved business logic ▪ Focused on everything the business wants to do ▪ as opposed to being a support system for the main business ▪ Stakeholders need tight / granular control on how the product gets developed - tech stack, UI/UX, priority of features etc., ▪ Best targets are startups ▪ e.g. Amedico
Apps > Custom Apps > Product Apps Case Study - Amedico – Uber for nurses ▪ Had an amazing idea but – No experience in building mobile apps – Don’t know where to start – Don’t have time or resources for a full-on team – Have less than 10 weeks to build an Uber ▪ What we did for them – We did hand holding on defining an MVP – Step by step guidance in transforming their idea into a mobile app – Helped choose right tech stack, coordinated 15 member team and delivered in 10 weeks ▪ How did it benefit them – Assumptions validated without having to burn all their cash – Functional business ready for next level of investment
What to sell? Apps Team Ready-made Custom Apps Apps Blended Retainer Team ServiceNow apps Product apps Reservation/Ordering Field Services apps Event, Organisation
Apps > Custom Apps Field Services Apps ▪ Apps for managing resources who work remotely / on the move ▪ Features - Keep track of scheduling, utilisation, time reporting, sync & archival of collected data. Offline data collection. ▪ Companies who need to manage installation, service or repairs of systems or equipment ▪ e.g. LSS
Apps > Custom Apps > Field Services apps Case Study - LSS ▪ Hugely manual cumbersome process – Agents would go to hospitals with forms and digital camera – 1000s of fire hydrants and equipments to be inspected in single facility – Back-office person to enter all this data from forms and upload related picture. Need assistance from field agent to clarify. ▪ Mobile app for agents ▪ Will receive assigned tasks directly on phone ▪ Can simply open camera, click picture, fill related info and submit - no need for back-office person to enter again ▪ Can easily verify data later from mobile phone ▪ Works offline ▪ Benefits ▪ Reduced completion time from 3 weeks to 2 days ▪ Able to expand business without adding more resources ▪ 100s of hours of manual work saved each month ▪ Assigning of tasks hassle-free ▪ Keeping track of agents time traveling, working became easier. No more time-zone issues.
What to sell? Apps Team Ready-made Custom Apps Apps Blended Retainer Team ServiceNow apps Product apps Reservation/Ordering Field Services apps Event, Organisation
Apps > Ready-made Apps ServiceNow Apps ▪ Apps that replicate functionality provided by ServiceNow backend ▪ Integration of APIs ▪ Service Catalog, Incident/Problem Reporting ▪ Provides a convenient front-end, while all ServiceNow backend features continue to work as configured ▪ Workflows, Email Notifications ▪ e.g. UofL, Expense Tracker
Apps > Ready-made Apps > ServiceNow apps Case Study - UofL ▪ Came to us for a ServiceNow implementation for managing requests and incidents ▪ Users were students and teachers, who were on the move ▪ Tedious to load up the site, login, log requests ▪ Thought mobile app would need too frequent updates ▪ ServiceNow mobile app was an up-sell ▪ Incident/Problem management was pluggable ▪ Developed dynamically loading forms without affecting performance ▪ Benefits ▪ Branded solution, better image for university ▪ More users due to being mobile accessible ▪ Cost efficient ▪ No double work since no need to update apps
What to sell? Apps Team Ready-made Custom Apps Apps Blended Retainer Team ServiceNow apps Product apps Reservation/Ordering Field Services apps Event, Organisation
Apps > Ready-made Apps Online Reservation / Ordering apps ▪ Any brick-n-mortar place which needs to users to reserve and use their service - or rent ▪ Features - Scheduling on a calendar/clock, showing classes of service, showing availability, paying from mobile ▪ Bowling alley, Book / Digital library, Ground booking, Restaurant table booking ▪ e.g. Restaurant app
Apps > Ready-made Apps > Reservation/Ordering Case Study - Restaurant app ▪ Problem ▪ People would call to reserve, or request for items ▪ Hard to track users information, cancellation etc ▪ Hard to reward repeat customers ▪ Mobile friendly website also ineffective ▪ Solution ▪ Mobile app with branding ▪ Can let users register/login, providing all required details like name, address, IDs etc ▪ No confusion on booking slots / items, as it shows availability live status ▪ Benefits ▪ Better traction of users, loyalty ▪ Cost and time effective, as it has ready-made components
What to sell? Apps Team Ready-made Custom Apps Apps Blended Retainer Team ServiceNow apps Product apps Reservation/Ordering Field Services apps Event, Organisation
Apps > Ready-made Apps Event / Organisation apps ▪ Any event/organization which needs to put out their name / information for mobile access / marketing purpose ▪ Features - User Registration/Login, Update-able news feed, Push Notifications, Contact / other static pages ▪ Sports, Charity, Conferences, NGOs - which needs to connect with community ▪ e.g. Urban League, Golf Event apps
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